Bonneville Electric

Met all expectations. Bonneville stands behind its work

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We received a quote of ~$300 for this service, approx 3 hrs labor. In their defense, we did add the recessed light replacement after the original quote, but this was 1/2 hour max. 2 workers arrived on time, one was obviously very new to the job. The more-seasoned worker did a fine, but slow, job. The new guy did A or B level work, but took 2.5 hours to replace 1 fan. To be fair, the labor rate for the new guy was $40/hr vs $75/hr (after the initial $105/hr for the first hour of work). Long story short, we were charged 10 hours of labor to replace the 3 fans, not 3 hours. Our bill was just under $700 ($693 maybe?) There were no complications with any of the fans. No new wires needed to run, etc. When we asked about the new, improved, pricing no adjustement was offered. We paid the bill, but at over twice the original estimate, I felt a bit ripped off.

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We had the pleasure of working with Carol earlier this year when she worked with Sparrow Electric, and were glad to have her work on our house again under Bonneville Electric's management. Carol is honest and frugal, and she worked quickly to get our long list of jobs done within 3 hours. (Update: Carol Dixon is no longer working with Bonneville Electric; she has opened her own business.)

Overall the work quality and professionalism exceeded our expectations, and we are very happy with the results. Brad gave a detailed and very competitive estimate up front, and provided very helpful input and solutions to design questions without trying to sell us something we didnt need. All work was performed punctually and quickly and included: overseeing trench digging and burying cable and wiring in to an existing internal basement fuse box, overseeing an initial town inspection, putting in interior receptacles and a custom exterior GFCI receptacle placement, putting in an internal override switch, and installation of an interior track lighting system. We are very happy with the final work and found Brad and his crew very responsive overall, and we will use them again.

We had used Bonneville to install an outlet in the attic of our home when we first moved in last year, and we were quick to hire them again for this job. I contacted the office and inquired about Saturday availability as well as an estimate for work. We were quoted a reasonable price and offered a time on that coming Saturday, to which we agreed. Unfortunately, that Saturday we got a call from the office that their technician was unable to make the appointment due to car trouble, which was disappointing but we were able to reschedule for the following Saturday without trouble. Brad sent an email later in the week to confirm that was still a good time for us, That Saturday (11/5), the technician called around 11:00 in the morning, unsure of the directions he had gotten to our home. I confirmed the directions and met him at the roadside to be sure he found the house all right. The technician, Tim, was very personable and professional. I showed him the location, explained what we'd like done, and he got right to work. My wife and I were doing some chores in the mechanical room under the deck where he was working, and he offered (insisted, even) to help us move a dresser out of the shed, which was certainly not in his job description! It was very nice and unexpected of him to offer. The job took no longer than we expected, and was completed professionally and looked very well done. One of the outlets did not provide power after Tim had left, and when i called him he came right back to check it. He disassembled the outlet, checked it again, and when he put it back together it worked. We were happy to have Bonneville work on our home, and would call them again without hesitation for any electrical work.

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One of Brad's team came out and started looking at our electrical system, as we wanted to add a grounded outlet. We have a 1955 house with all cinderblock walls and old wiring. The electrician assessed the situation, looked at our options, and started to work, but called Brad for a consultation. Brad and another electrician came out, and all worked together to find a solution, and were apologetic that it took so long and that they couldn't do what I originally wanted them to do because of my crazy house. In the meantime. He also updated me on what the price was (as it was higher than the original phone estimate based on the actual work once he saw the house). Brad walked around with me and took notes on other electrical issues that we would like to eventually work on, taking time to look at each thing and offer ideas about how to update it. He also told me we had asbestos covering on a pipe in the attic (which we knew) but I appreciated the heads up, as we have had other contractors up there and no one has mentioned it, but I think it's good practice to make people aware. I will use them in the future.

Good service, excellent responsiveness; the price ended up being $20 more than expected and I still don't understand why.

It took several days because Brad is so thorough and a stickler for detail, almost to the point of OCD. This is something that you probably want in your electrician.

It was a good experience and everything is working beautifully. He was very responsive and definitely knew his profession very well.