Asheville Painting Co

We hired Asheville Painting and Deck in April to complete a straightforward deck repair and painting job. Its now August 12, and the job isn't finished. I will say this: the workers that finally did show up, Jimmy and Ronald, are awesome, and we very much tried to convince them to start their own business, because they are in an unfortunate situation of being strapped to this sinking ship of a company. I won't bore you with the details of the multiple calls, emails, texts, begging and pleading with Asheville Painting to come and complete the job they agreed to do. I won't go into detail about the complete lack of follow-up or the office staff and managers who have no idea where or what their workers are doing. I will tell you this. When we contacted the manager this week (Derek) to tell him that after waiting an additional three weeks for them to come out and complete their job, after several phone calls asking when they would come out, we told him we had to finally hire another company to complete HIS job. His response was simply "OK"..... In a text message....... Now ask yourself this: If you owned a company that provided a service, and after multiple calls asking you to PLEASE come and complete a service that you had agreed to do 4 months prior, and you had failed to do so, what would your response be when a customer tells you that they have hired another company to complete YOUR job?........"OK"?....By text message? Without so much as a phone call to see what you might be able to do to remedy the situation? Think about that.....And.....Look Elsewhere

Asheville Painting was very professional from the first telephone contact through the quoting process and the actual work. They always showed up on time, were neat and clean, and worked efficiently. In the end we got a very nice paint job on a timely basis and at a reasonable cost. I would definitely use them again.

Showed up as promised, finished when promised. They were very neat and cleaned up each night. Job looked good on completion. They re-did an area I asked about during the process. What more could you ask for?

Showed up as promised. Did a quality job and were very neat. Very professional and we are very pleased.

They were very nice and did a god job, my only concern is that I never got any response back about a small area of vinyl siding that was cracked, I think, whilee they were pressure washing the house. It may not have happened during this time but I did ask that it be looked at and never got any response one way or the other.

They are very expensive, and very slow. I would not use them again. I wasn’t happy with them.

It turned out great and they did an excellent job. However, he never came back to do the final inspections after he told me he would be back to do so. The quality of the job was very good.

I had to use someone else because they can’t get me in until September. They were professional to deal with and they were very reasonably.

They were very prompt and responded quickly. I just decided to choose another company. It was a good interaction, and they were very professional.

They were prompt, and came out when they were supposed to. I ended up going with someone that was a little cheaper. I would consider to use them again, and they were very good and professional.

They not only did a fantastic job throughout, even suggesting a paint color when what we chose just wasn't right, in several cases went above and beyond. In one case they found that some of the crown molding was not properly attached and took the initiative to fix it to be right and then caulked all of it to look very professional. The house was empty but they were extremely careful to protect the flooring, windows and kitchen cabinetry. The job took slightly longer than planned but they worked extremely hard, and very long days, to get it done without sacrificing the quality. We are very pleased and will call upon them again.

Written contract was presented professionally and executed per expected.

All went well, took no time at all. Was very exciting coming home from work to see what progress they had made.

Things went excellently with them. They did a very professional job and they cleaned up. They did a really good job like they always do. Their reliability made me choose them. They did our interior before and they're just always great. They're great to work with and do an excellent job.

The workers came late and left early, rather than finishing a small job. The job was done the next day, but so poorly that they had to come out and redo it. The job was still not done right, many areas left unpainted. Photos available on request. Do not use these people. it is hard to believe that they have so many good reviews, but perhaps they put their efforts into larger projects.

We are pleased with their service. They are very thorough. There were things that they suggested and picked up on that others did not.

The work performed by the Asheville Painting Co.'s employees was excellent. The employees were very concientious; and careful and respectful of our house and landscaping. During the process of setting up a schedule, figuring out how to best clean the pergola, and getting it painted, there was some misscommunication within the company. While it wasn't bad, it could have been better. Overall, the pergola looks beautiful and we would call Asheville Painting Co. again for work.

The owner of Asheville Painting came out, surveyed the job and later bid upon it. His bid included pressure washing, replacing three boards,scraping, sanding applying primer and two coats of paint. His crew came out and pressured washed. The next day, despite our protest, they started painting part of the house and scraping other parts of the house. At that time I pointed out to Ted, the owner, that painting the day after pressure washing left the wood too wet for the paint to adhere. .Despite my objections, he continued painting. The day after the paint was applied, huge sections, sometimes over ten square feet, bubbled. When I pointed this out to Ted, he said the paint would adhere after a few days. The paint did not adhere and I had to argue and force him to repaint those sections. He scraped some sections but did not sand at all. Also in contrast to the contract he wrote, large portions of the house were not primed. He also did not apply 2 coats to about 1/3 of the house. Instead he complained about being over budget because I demanded that the bubbled paint areas be repainted. The paint peeled all over the house within 2 years but unfortunately, my health prevented me from dealing with the problem within the 3 year guarantee period. The peeling paint and dealing with Ted were just not possible because I was fighting for my life. When I was finally healthy enough to talk to Ted, in February of 2011, at first he refused to come and look at the problem, he also ademantly refused to give me a copy of the original contract telling me that it was my problem that I lost the contract.I explained to my health problems to him and that the paint had been peeling since the second year, His response that it wasn't his problem and he didn't care. He insisted that the problems I was having had nothing to do with his work and that he would call the paint company for me.. He did not call the paint company. but now refuses to answer or return any calls from them. Finally,I contacted the paint company and they came out and took samples, The paint company sent samples of the peelng paint to their laboratory and determined beyond a doubt that it was the application of the paint, especially the painting right after the pressure washing, was the cause of the peeling paint. In other areas the surface was not sanded as contracted nor where there 2 coates of paint as contracted. Now he is refusing to answer or return any calls from thw paint company. All in all, Ted did very little that he specified in his contract and what he did was done wrong. I would warn everyone to stay as far away from these painters as possible! UPDATED JUNE 18, 2012: Asheville Painting has lied in its response to our complaint. The paint company said that the surfaces were not property prepared, wet, unsanded, primed incorrectly in some areas. We had a THREE year warrant as they have always stated in their ads and in our contract. We did exactly what was asked of us by Asheville Painting prior to their starting. Asheville painting on the other hand did not do what their contract said they would do. They painted too soon after pressure washing( a guarantee for paint failure). They didn't sand those areas that needed to be sanded, they used caulking that cannot be painted in some areas and then painted over it. When the paint started to bubble the day after it was applied, the owner said that it would adhere the next day, something he KNEW was a lie. The owner got angry during the job because he said he was over budget. He wouldn't have been had he prepared the surfaces properly and hadn't had to paint over and over again because the paint was failing almost as soon as it was applied. Do it right the first time is what i say, he apparently doesn't believe in that and instead prefers to insist everyone else is wrong but him and lie about the descrepancies.Good luck to anyone using them, you are in for alot of problems. He wouldn't even provide us with a copy of our contract when we thought we'd lost it. We found it though and can now stubstantiate all of our claims

I was very pleased with all the work

Both painters were very friendly and professional. They arrived in the afternoon and were surprised that the work would require more than a half day. They arrived early the next morning and finished before noon. They were neat and the caves look nice.

Asheville painting was amazing. From the first phone call, throughout the estimating process, the paint selection process, and the cleaning, prep work, and the apinting itself, the workers were completely professional, dependable, and conscientious. We cannot speak highly enough of their wonderful work ethic, and pleasantness. They were neat, reliable, and courteous, and we would use them again and recommend them to all.

Firm responded to my concern over not hearing from the initially. They seemed to remedy the communication hurdle faced previously.

The owner came out and gave an accurate estimate, was friendly, and professional. His crew did a great job and cleaned up every day when they finished for the day.

Excellent overall experiance. We live out of state and have renters in our Asheville home. There was a problem with our deck and this company took care of it for us in a very professional mannor. They are very honest and stand by their work. Would recommend to anyone in the Asheville area.

It went well. Arrived when they said they would. Worked hard. Did a great job. Cleaned up every day.