Again a Client purchased a 32 man-hour discounted labor coupon as composed by Angie’s List marketers for $1499.00. I think misreading the coupon to mean “one full week of work with two Contractors” lead to expectations which could not be met, and thus these complaints. If so, I apologize to any client who misread their ad, but wholeheartedly stand by the volume and quality of all work accomplished within the timeframe we worked. In this instance we provided 16 man hours and accomplished the following: • Evaluated materials needed; then selected, paid for, and delivered such framing lumber, primer, paint rollers, spackle, tape, etc. as needed for this project to site; • Arrived as scheduled at 8am 1/12/15 to unload these materials and the required tools to their garage, then as needed to room being remodeled; • Then (in a room adjacent to the second floor room being remodeled) we moved a fully loaded 4.5’ X 6’ antique wooden armoire, various home equipment and other materials, to new locations in said room in order to move a 4’ wooden desk, its two related bookcases, a large antique 3’ X 6’ beveled glass trimmed mirror, and other furniture/pet supplies into it, so to gain access to the room to be remodeled, and its underlying carpet. • With the room cleared, my 63 year old helper (with over 25 years building trades experience) removed the existing wall to wall carpet (15’4” x 12’ 3”) from the room and its closet, clearing all foam padding, floor staples and tack strips, to our truck for future disposal. • I removed the dual wooden doors from the existing 36” closet opening (to be enlarged to 50” as directed) along with its related wooden trim, base trim, sheetrock, headers, 2x4 trimmers, king studs, and sole plates, to our truck, and completed re-framing this opening to 50”. • Meanwhile my helper cut in to prime all right angle wall corners/ceiling intersections, window and door trim areas, electrical outlets, to roller apply at least two full coats of Kilz primer to these walls, adding more coats to cover the approximately 16 sf of multiple paint sample patches Owner randomly applied to various walls around the room (of darker colors) as needed to cover them. • He also removed and stored for Owner all switch and duplex cover plates, and window drapery hardware. • Helper insured all stairs, hallways, landings, and entrance-ways we transited were vacuumed of carpet and Sheetrock crumbs (from cutting of same) and installed clean carpet remnants to all entrance-ways we would use and hallways we walked through, so to protect existing wall to wall carpet and hardwood flooring. • The above was accomplished in one eight hour day by two men (16 man hours.) I then asked Client if all work was satisfactory prior to leaving, to which Client replied “So far.” • We then left to dispose of the carpet, padding, lumber, and other construction debris to the dump. • We returned the following morning at 8am planning to begin: installation, taping, and spackling of new Sheetrock as needed where the new enlarged closet doorway framing was already installed, install new engineered flooring and its underlay in both room and closet along with a new threshold to transition between existing wall to wall carpet in hallway and the new flooring, remove an existing ceiling fixture and install a rather complex new beveled glass hanging light fixture, finish painting of the four walls, ceiling, all base trim, window trim, and door trim, now in the three new colors as provided that morning by this Owner. • When I informed the Owner I did not know if we could accomplish all this work during the remaining 16 man hours, she began insulting us loudly, stating we were: “geriatric…hard of hearing… retarded!” Given we are both in our sixties, where I am a Vietnam era vet with a hearing loss, as my helper has; I informed her I do not ever recall being referred to as “geriatric and retarded” in my life, especially during my 35 years of General Contracting. I was then loudly informed: “You should know how long all this work takes…I paid for a full week!” So I asked “What can we do to make this right…Isn’t there anything we can do to work this out?” to which this Client replied “You should be able to do all this work in a week! I paid $2000.00 for a weeks work!” I said “I believe you purchased a coupon for 32 hours of labor for $1499.00?” to be loudly informed we “were bait and switch con artists!” aside from the above demeaning terms. Unfortunately, I can’t gauge any remodeling work exactly to the minute or hour, and did offer to remain and do what we could in the time this Owner paid for, but was again loudly told: “I paid for a week of work any handyman could complete in a few days without a problem!” Then, since no resolution seemed possible, we removed our equipment, vacuumed the room and stairs, cleaned the area, and departed to dispose of the rubble.