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Rainbow International Alamance County/One Step Ahe

Carpet Cleaning, Mold Testing & Remediation, Water & Smoke Damage

About us

Our service locations are on call 24-hours a day, seven days a week. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for over 30 years. Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting over 1100 franchisees in the United States and twenty-four foreign countries.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Fire, Smoke, Mold, Water Damage Restoration & More Water Damage Fire & Smoke Damage Restoration Mold Remediation Trauma Scene Cleanup Board-Up & Tarp-Over Service Full Service Reconstruction Carpet & Cleaning Services Expert Carpet Care & Repair Spot, Stain & Odor Removal Drapery & Upholstery Cleaning Overspray Protection Air Duct Cleaning Content Inventory & Pack-Out Crawl Space Mold Remediation

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.36 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.2
value
4.0
professionalism
4.4
responsiveness
4.6
punctuality
5.0
Showing 1-6 of 6 reviews

Barbara C.
06/2015
1.0
carpet cleaners
  + -1 more
They arrived on time they were very personal and courteous. I showed him what needed to be done and what furniture to move. He never pulled out any furniture. There were 2 chairs that he missed. He broke the legs off my coffee table in the den. I had to follow him around and asked him if he had cleaned under things, he told me he had but it was still dirty. His equipment was filthy. I have a 3000 sq foot home and it took him an hour and 10 minutes to clean. When he left my carpet had black spots that were left there. He said that the black will go away when it dried. A few of the spots had gone away but I ended up using a carpet cleaner to clean a few of them. There was a mess on every floor. He was very nice and personable but I was extremely disappointed in the work. It was the worst carpet cleaning job I've ever seen. Buyer beware they do a bad job and I would not hire him again or recommend him.
Description of Work: Carpet and upholstery cleaning.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0

$400

Susan K.
12/2013
5.0
carpet cleaners
  + -1 more
They came out the same day that we called which was great because we had to have the work done before the next morning. Furthermore, the technicians arrived on time, did a good job with the cleaning, and were very nice and professional during all of our dealings.
Description of Work: They cleaned the carpet in four rooms as well as the upstairs hallway of our house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Rainbow International Alamance County/One Step Ahe
Thank you for doing business with us. It was a pleasure to work with you. Please give us a call for all your carpet cleaning needs. Thank you.

Ronnie H.
12/2013
5.0
carpet cleaners
  + -1 more
I’ve worked with them for years, and they always do a great job.
Description of Work: They cleaned the carpet in my home.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Rainbow International Alamance County/One Step Ahe
Thank you for doing business with us. It was a pleasure to work with you.

Amy J.
12/2013
5.0
carpet cleaners
  + -1 more
This was the second time that I've used them. They arrive promptly, do good work for competitive prices, and always go above and beyond to get the carpet as clean as it can be.
Description of Work: They cleaned the carpet in my master bedroom, office, living room, playroom, and other bedrooms. The service included pet treatment as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Response from Rainbow International Alamance County/One Step Ahe
Thank you for doing business with us. It was a pleasure to work with you. Please give us a call for all your carpet cleaning needs. Thank you.

SUZANNE S.
12/2013
5.0
carpet cleaners
  + -1 more
I've been using the company for nearly 7 years, and it always does a great job. They show up on time, are very knowledgeable about carpet cleaning, and charge a reasonable price in my opinion.
Description of Work: They clean the carpet in my two-story house twice each year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Response from Rainbow International Alamance County/One Step Ahe
Thank you for doing business with us [member name removed] It was a pleasure to work with you. Right how we are offering a holiday special. You can get you rooms clean for !5%iwth a minimum of $175 expires 12/31/2013 So act fast today. Appoints are booking fast.

Georgia G.
08/2013
5.0
They're very courteous, and did a good job.
Description of Work: They had to clean the whole house from water damage. It took 5 days to dry completely. They had to pull up the floors and I even had to evacuate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Rainbow International Alamance County/One Step Ahe
Thank you for doing business with us. It was a pleasure to work with you for your restoration needs. Thank you.

    Contact information

    2309 Air Park Dr, Burlington, NC 27215

    www.rainbowintl.com/alamancecounty

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Mold Testing & Remediation,
    Water & Smoke Damage

    FAQ

    Rainbow International Alamance County/One Step Ahe is currently rated 4.3 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Rainbow International Alamance County/One Step Ahe accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Rainbow International Alamance County/One Step Ahe does not offer free project estimates.
    No, Rainbow International Alamance County/One Step Ahe does not offer eco-friendly accreditations.
    No, Rainbow International Alamance County/One Step Ahe does not offer a senior discount.
    Yes, Rainbow International Alamance County/One Step Ahe offers emergency services.
    Yes, Rainbow International Alamance County/One Step Ahe offers warranties.
    Rainbow International Alamance County/One Step Ahe offers the following services: Fire, Smoke, Mold, Water Damage Restoration & More Water Damage Fire & Smoke Damage Restoration Mold Remediation Trauma Scene Cleanup Board-Up & Tarp-Over Service Full Service Reconstruction Carpet & Cleaning Services Expert Carpet Care & Repair Spot, Stain & Odor Removal Drapery & Upholstery Cleaning Overspray Protection Air Duct Cleaning Content Inventory & Pack-Out Crawl Space Mold Remediation

    Contact information

    2309 Air Park Dr, Burlington, NC 27215

    www.rainbowintl.com/alamancecounty

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM