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PROFESSIONAL PLUMBING SYSTEMS & SERVICES

Plumbing, Water Heaters, Wells and Pumps,

About us

We offer prompt, clean, courteous service that you can depend on being done right the first time! Our new construction work is warranteed for one year and repairs for 60 days,[excludes drain cleaning]. All work is performed or supervised by the owner. Repairs, Installations, Water Heaters, Well Pumps, Drain Cleaning, Bathtub/ Shower Replacement. When you need a Plumber, call the Professional!

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Residential/Commercial Repairs & New Construction Water Heaters,Well Pumps,Filteration,Drain Cleaning,Repair or Replace Faucets/Toilets/Bathtubs,Bathroom Renovations & Additions,Leak Repairs,Frozen Pipes

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.912 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
8%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-12 of 12 reviews

Laura F.
06/2017
5.0
plumbing, wells
  + 0 more
We have a well and the water pressure had been slowly dropping and had reached a critical point. My worst fear was that we'd pay to have a lot of work done and still not find the source of the problem. Don Potts came out first thing in the morning with another plumber, and he was able to talk me through the diagnosis and options. They not only found the problems, but they had them fixed by mid-afternoon, and cleaned up the area.
Description of Work: They replaced the well pump, the pump tank inside the house, a valve that needed replacing, and lot of piping inside the well where the leak was.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Bruce P.
12/2016
5.0
water heater repair
  + -1 more
Called back same day and came next day at the time he said and fixed the heating elements in the electric water heater when he came. Was quick, neat, professional, and reasonable price.
Description of Work: Fix Water Heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$198

Joani Y.
07/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Don B.
12/2014
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: We had a hot water tank disaster while we were away. Don came first thing in the morning to assess the problem. We decided as the hot water heater was in the attic area to go with a new heater. Don removed the old heater and installed a new one with 4 hours. They were very competent and would hire them again for other plumbing issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Response from PROFESSIONAL PLUMBING SYSTEMS & SERVICES
Thanks for the review Mr. [member name removed], Thank you first and foremost for your business! We strive to provide our customers with quality work. Let me know if we can help you with any plumbing issues in the future! Regards: Don Potts Professional Plumbing 336-570-0034

Deborah S.
09/2014
5.0
water heater repair
  + -1 more
Called before working hours (0800); Don Answered - rearranged schedule to meet my schedule - arrived by 1000 - fixed by 1015. Don't waste your time calling other providers. His quality of service is one of a kind; I can't recommend him highly enough.
Description of Work: 15 year old water heater, pilot light went out; checked for equipment malfunction - ignited pilot lighter. Answered all questions with solid recommendations - will contact to replace when the unit finally fails to operate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from PROFESSIONAL PLUMBING SYSTEMS & SERVICES
Thank you for the positive review Ms. [member name removed], we appreciate your business! Give us a call if we can help you in the future.

Julie W.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: I called early in the morning and they arrived by 9:30 am. They gave me a reasonable quote and I contracted for them to replace my hot water heater with a tankless system. They installed it that day and were finished by 3 pm. They were professional and cleaned the area in the garage where they were working. I will call them again, if needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Aunchalee L.
10/2013
5.0
plumbing, water heater repair
  + 0 more
Don is awesome, always answers the phone, prompt arrival, fast work, and low price. What else do you need?
Description of Work: Repair of leaking garbage disposal, leaking faucets, removal of broken tub faucet (I replaced with new faucet myself later on)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

ROGER G.
08/2013
5.0
plumbing
  + -1 more
Don quickly came to address the problem. He found the problem and made the necessary repairs. He also replaced a kitchen faucet.
Description of Work: Corrected an overflowing toilet and replaced a sump pump that was not working properly. Replaced a faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$474

Stephen P.
03/2012
5.0
plumbing
  + -1 more
He seemed knowledgeable. He went above and beyond.
Description of Work: He fixed the the garbage disposal. He adjusted my the water pressure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Patrick S.
08/2010
4.0
plumbing
  + -1 more
He did a pretty good job, we had them come back a couple of time. I had to readjust the toilets before they were right, but he was right on time for work.
Description of Work: We had them install two toilets and a water heater.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$270

Stephen P.
07/2008
5.0
plumbing
  + -1 more
The serviceman returned my call promptly, he was able to schedule an appointment promptly and the work was done very efficiently. I may have been lucky he could fit my problem into his schedule quickly, but in the future, when a plumbing problem arises, I will use this company.
Description of Work: The garbage disposal was not working. He checked the unit and concluded it could be fixed. He fixed the unit and an additional item or two at no extra charge, saying it fell within the one hour service charge. The service was fast, the service was done well and when I need plumbing again I will call this gentleman.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

CATHY L.
09/2007
5.0
plumbing
  + -1 more
He is a wonderful man who is very responsive and knowledgeable. He is truly a pleasure to be around. I have recommended him to others. I have used his services for 3 years and I am very happy with his quality of work.
Description of Work: I remodeled my kitchen. Therefore, the plumber came to disconnect and reconnect the dishwasher, garbage disposal, and sink. There was no need for the pipes to be moved.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

    Contact information

    919 TURRENTINE ST, Burlington, NC 27215


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Water Heaters,
    Wells and Pumps,
    Sewer Cleaning,
    Kitchen and Bath Remodeling

    FAQ

    PROFESSIONAL PLUMBING SYSTEMS & SERVICES is currently rated 4.9 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    PROFESSIONAL PLUMBING SYSTEMS & SERVICES accepts the following forms of payment: Check
    No, PROFESSIONAL PLUMBING SYSTEMS & SERVICES does not offer free project estimates.
    No, PROFESSIONAL PLUMBING SYSTEMS & SERVICES does not offer eco-friendly accreditations.
    No, PROFESSIONAL PLUMBING SYSTEMS & SERVICES does not offer a senior discount.
    Yes, PROFESSIONAL PLUMBING SYSTEMS & SERVICES offers emergency services.
    Yes, PROFESSIONAL PLUMBING SYSTEMS & SERVICES offers warranties.
    PROFESSIONAL PLUMBING SYSTEMS & SERVICES offers the following services: Residential/Commercial Repairs & New Construction Water Heaters,Well Pumps,Filteration,Drain Cleaning,Repair or Replace Faucets/Toilets/Bathtubs,Bathroom Renovations & Additions,Leak Repairs,Frozen Pipes

    Contact information

    919 TURRENTINE ST, Burlington, NC 27215


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM