MATKINS GLASS INC

While driving to work behind a truck, well, you guessed it. A rock was thrown into the windshield by the truck in front of me. Wow, what a loud sound. Having experienced this once before with a previous car, I ran my finger over the spot (feeling the ridges of the blemish) and silently cursed my luck. If left alone, it would spread into a large crack. So I called my insurance company & set up an appt with Matkins. Once I arrived, I parked in an easily accessible spot & waited my turn. They quickly got to me and I showed him my windshield while explaining what had happened. He was writing everything up, then told me he wanted to examine the windshield himself. As he felt around the crack, he gave me an odd look and told me to wait a minute. He returned with some liquid, a rag, and what looked like a razor blade. When he finished, he grinned and declared me the luckiest customer he'd had all day. No crack or blemish was on the windshield. He explained what had probably happened and told me he just had to test his theory, I'm so glad he did! He advised me to call the insurance company to tell them that no work had had to be completed because there was no damage. I shook his hand (with a big relieved grin on my face) and offered to pay him for his service. He refused it. I insisted but he nicely refused again. He assured me that he was just glad to help out. I wish I had gotten his name, but I'll never forget that kind of service. Matkins has earned my trust.

MATKINS' SERVICES WERE OK. THE PEOPLE WERE PRETTY NICE AND THE PRICES WERE DECENT, BUT I FEEL THEY COULD HAVE DONE A BIT BETTER ON THE INSTALLATION OF THE WINDOWS.