WAGNER TREE EXPERTS INC

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I spoke with Mr. Wagner about replacing some trees and some tree pruning in our yard. During the visit to provide an estimate, he said that he didn't have time for and quot;more questionsand quot;. He also said he wouldn't agree to plant a tree in an area I wanted an arborvitae (for privacy) because he said that when it matured it would be too large for that area. (At our age, we'll be dead once it gets that big but want the privacy so I believe he should have agreed to plant a small tree there if we wanted him to plant a tree there. We would deal with pruning later). That pretty much set the tone, I apologized for taking too much time, but felt he should not have come for an estimate if he was not able to spend the necessary time to answer ANY question we had. And after his written estimate arrived, I asked if a different tree species other than the one he recommended for a particular and quot;blindand quot; area, could be used. He was annoyed with me and stated that he had already recommended the tree for that area and and quot;didn't have timeand quot;. He subsequently declined the work when I called for followup because I hadn't heard from him. If you are someone who wants to understand all the options, ask questions, and have a good rapport with hired help, I do not recommend this company. I subscribed to Angie's List today for the very purpose of finding someone to do the same work we needed then...but this time we are looking for recommendations before contact.

I was on their and quot;drop by and do the work wheneverand quot; list. They have provided services for me in the past. They do wonderful work. Andrew is very knowledgeable about trees and I appreciate his honest advice. They cleaned up well. The staff who came to do the work were friendly, worked quickly and efficiently, and seemed to enjoy their work.

Mr. Wagner was generally not easy to establish contact with. The slash resulting from his work was not all removed - I subsequently discovered several sections of pruned branches behind some shrubbery adjacent to the driveway, which I removed. He advised me that some trees (fruit) were in need of spraying to control insect infestation, and agreed to do so, but never accomplished that project. Those trees ultimately suffered, possibly as a result of not having been sprayed for whatever was affecting them. My view is that I did not receive fair value for the services I paid for.

Andrew sets the bar when it comes to dealing with service professionals. From the the initial inquiry, to the estimate for services, to performing the work, Andrew (and his crew) were prompt, courteous, competitively priced and did a fantastic job! Andrew took the time to explain what work was necessary, and how he would go about the process. I cannot say enough good things about Wagner tree Experts!

Excellent!

He did a great. They know what they are doing and took good care of my trees. Overall I was very satisfied with the services and will use them again.

We just purchased a home with a very large pine very close to the house. Andrew met us at the property and walked us around each tree giving us a detailed assessment of its health and his recommendation for care. He and his crew were on time and very professional . Trees were removed with care and all debris was cleared away before they left. Our neighbor was so impressed with their professionalism that she asked me for their contact information as soon as they left. We plan on having Wagner Tree Experts maintain the trees in our yard on an ongoing basis --- I feel confident that we will have healthy, happy trees in our yard as a result.

We had a tree fall in our backyard. It was quite unexpected as the tree appeared to be healthy. Andrew from Wagner's told us that it had root rot, which is what caused it to fall. The fall happened on a Saturday afternoon. Based on the positive recommendations on Angie's List, I called and Andrew came by an hour later, assessed the situation and gave us an estimate. He also spoke with our neighbors (the tree had fallen into their lot) and let them know the situation and when he would be by to fix the damage. He arrived, as scheduled, promptly on Monday morning and finished the work by Tuesday afternoon. As I was unable to be at home for some of the time he was working, he kept me informed of his progress with phone updates. Andrew is professional, responsive and knowledgable. We will have him back to do additional work on our trees in the future.

First Class work

The guys at Wagner Tree Experts are wonderful! They are professional and know their stuff. From our first consultation to the day the tree was removed they were great to work with. They did an excellent job, their rates are reasonable, and we would use them again!

Andrew and his crew drove over from Asheville to help with this dead pine we were very worried about. He has done quite a bit of trimming for us before. He said the pine was too dead to climb in, so he climbed out of another tree. We were very impressed by how careful he and his crew were about keeping limbs off the lodge and away from each other. They did a great job as always. I really appreciated them coming all the way from Asheville, which is where they operate now. They used to work in Maggie Valley all the time, and we miss them here.