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3.01 Reviews
Showing 1-1 of 1 reviews
JERILYNN H.
05/2009
window treatments
 + -1 moreWe had numerous problems throughout the process. The master bedroom draperies were installed several weeks after the estimated completion date. The installer (a subcontractor) was sloppy, left a mess in the bedroom, and the draperies wrinkled and 6" too long. After repeated emails, and with the help of the decorator who recommended the company, the contractor took the draperies back to her studio to be shortened. On the second try, they turned out fine. However, the fabric for the second bedroom took several months to arrive--and then several weeks for the company to fabricate them. During this period, the owner was very difficult to reach. Often, my emails went unanswered and I had no idea of where the fabric was or when the draperies would be completed. They were finally installed in early March. Then, when we got the bill, we saw that an additional $449 had been added to the price in our signed contract. We were told this was for the sales tax which had been typed in as $0.00 in our contract. We refused to pay the additional amount and after several heated discussions, we were told that we wouldn't have to pay.
Description of Work: We moved into our new home in early January 2009. In mid-December 2008, we signed a contract to have the company make draperies for two bedrooms--for the master bedroom, we provided the fabric for one large set of windows and two smaller ones--they were to make panels from the fabric, add a trim to the edge and sides of the panels, make sheers to put behind the large window panels, fabricate draperies for the 2nd bedroom with fabric and lining we purchased from them, and provide all the hardware. The estimated completion date on our contract was 1/08/09.
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$6,600
Contact information
1143 Montreat Rd, Black Mountain, NC 28711
www.thedraperycompany.comLicensing
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Service Categories
Window Treatments,
Drapery Cleaning
FAQ
The Drapery Company is currently rated 3 overall out of 5.
The Drapery Company accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, The Drapery Company does not offer free project estimates.
No, The Drapery Company does not offer eco-friendly accreditations.
No, The Drapery Company does not offer a senior discount.
No, The Drapery Company does not offer emergency services.
No, The Drapery Company does not offer warranties.
The Drapery Company offers the following services: Design Consultations, Custom Window Treatments, Custom Furniture & Upholstery, Designer Fabric Shades, Quality Bedding and Accessories, Blinds and Blind Motorization, Residential Window Film Application.
Contact information
1143 Montreat Rd, Black Mountain, NC 28711
www.thedraperycompany.com