Tarlton Heating And Air

We have known Danny for many years and he has done great work but recently he has changed. He took a $750 deposit from my elderly, post stroke, fixed income mother in law and never came back to do the job. He won’t answer calls/texts or return the money.

Mr. Tarlton installed our Trane units 5 years ago. Yesterday our downstairs unit stopped cooling. We called Tarlton Heating and Air and he said he would be out at 10am to take a look at it the next day even though his website says he has 24 hour service. I took a day off from work just to be at home and Mr. Tarlton never showed up. I tried to call him and he wouldn’t answer. I texted him at 10:30 and he said he was running a little late. At 12pm my husband tried to call him and texted him and neither of us ever heard from him again. We never actually spoke to Mr. Tarlton because he would not answer his phone. He would only communicate through text. Very disappointed to say the least.

Randy performed this work for me 2 years ago but made enough of an impression that I decided to go ahead and write this review while I was here. Randy's quote blew away the big box HVAC companies that had paraded through my home with quotes to do all of this different stuff with my ductwork and offer discounts for maintenance contracts, yadda, yadda, yadda. Randy gave me a quote simply for what I asked for and performed the work in a timely manner. No complaints here, only a recommendation.

Our 4 year old Trane system was not cooling & our normal HVAC person said we should call a Trane specialist because we have 2 stage cooling. So we called Tarlton because we were told Daniel Tarlton only put in Trane systems and knew what he was doing. We called Daniel last week and he said he would be able to come over at 7 am today (Mon 7/18). He apologized that it was so early but told us he was really busy. We explained that wasn't early and we were just happy to get someone out to fix our system. Daniel called this morning to say he would be over around 8. He arrived then and spent quite a bit of time looking at our system. He told us we probably needed a Trane thermostat to ensure our 2 stage cooling system was being directed properly & that he could come back out tomorrow afternoon to install the thermostat. If that didn't fix it, we would have to investigate further. It is now 1:21 pm and our home is 80 degrees. We have tried turning the unit off & back on, but nothing works. The system is not even running now. We just called Daniel to ask if he could see what happened since it was working before he arrived but was not working now. We asked if maybe he didn't connect a wire back when he was checking out the existing thermostat or if he might have somehow turned off the unit/power to the unit. He told us he would not be able to come back out until tomorrow afternoon. We asked if there was something we might be able to check or to do maybe to reset the thermostat or the unit. He told us no. We offered that it's 80 degrees in the house & climbing and that we would have to go to a hotel if he couldn't come back out today. This is exactly what Daniel said in response: "I tell you what. Why don't you call Morris Jenkins cause I ain't coming back out there for nothing. You guys will have to get someone to fix your problems. I'm not coming out there today, tomorrow or anytime at all." and then hung up. We are on the phone with Trane corporate to see if we can get anyone out to take a look at our system. We wanted to be sure we entered this review so that Daniel wasn't able to do this to any other folks.

Highly recommend Randy Tarlton Heating and Air. Randy is very professional and courteous. I will be using him for all my future heating and air needs.

It was a simple job of adding Freon to my system. What Danny did was come over quickly and get the job done quickly. He explained my Freon leak and potential issues and costs in the future. I have used him in the past and am very happy with his work and demeanor.

Everything went well. Showed as scheduled and fixed the problem.

Installed units and service call performed well. I used bill pay to pay the service call. Bank made an error and payment was delayed. This contractor hounded me for the funds as I researched the bank for why payment was not issued. Prior to this I had paid $7800 for installation of two units which I couldn't understand the added pressure of collecting a nominal service charge. He was really unprofessional in his dealing. I will not use him ever again nor recommend him.

The service work on my aging system was performed in a very professional and honest manner to my total satisfaction. I was impressed by Mr. Tarlton's honest and forthright approach to dealing with me as a customer.

Danny is wonderful and I have recommended him to neighbors and friends. He has the highest integrity and work ethic, and is extremely knowledgeable.

The technician that showed up was very helpful and professional. It was afterhours and he lived close bye came right away. The ONLY problem I had was the PRICE. To be fair he only had the second level up from the basic thermostat on his truck at the time.

was prompt, replaced heat pump and cleaned up afterwards.very happy with their service.

That was excellent price. They're quick and did the job and took care of it. It worked fine. I would use them again in the future.

This job took no time for Danny and his crew to handle. They were very professional in their communication and planning on when they needed to come in and do work in this remodeled area. The first time they came they installed all the duct work and then came back in the end to hook to the system and ensure proper cooling and heating into the new renovated office space. Job well done, and since this time I have Danny and his team on "speed dial" for all my HVAC needs moving forward. Very competitive price points, especially for maintenance plans which should be done twice per year.

Absolutely fabulous. I called several HVAC companies - both large and small - for bids on this job, and got four estimates. They were all quoting basically the same Trane equipment. Three bids came in between $8000 and $11,000. Tarlton's bid was $5000 and the system he was offering was actually the BETTER than the others (higher end components and free digital thermostat that others wanted an up-charge for). He bid the job quickly and kept his appointments. Installed in one day, as promised, cleaned up well, and we couldn't be happier. He also sent in the energy rebate forms to Duke Energy and we received a $200 check in the mail a few weeks later, and we didn't have to lift a finger.

Danny came on time, reviewed my problems very quickly but thoroughly and provided an advise with options. Courteous, professional, easy to communicate with and competitively priced. Will use him again!

Danny Tarlton came highly recommended and I was NOT disappointed ! Very prompt, professional service. Fixed my condensation drain and refilled the Freon and I hope I am "good to go" for the Summer !!

Danny is a super nice guy....was very good with communication and did the job very quickly. His price was very competative with 18 seer equipment. He worked very hard to get the job done within the estimated time. I would highly recommend using him and I will use him again in the future.

Danny did a fantastic job. He worked with my schedule, even though I had to reschedule due to me not being able to return from an out of town trip in time for our initial appointment. As I said earlier, Danny provided me great service and a fair and affordable option. I will definitely use Danny again for all my HVAC needs.

We were buying a condo that had a 30 year old air handler and 20 year old heat pump. We got 4-5 estimates and Danny offered the best price by far. He was extremely responsive both by e-mail and by phone and was able to answer all our questions without trying to sell us more than we needed. The warranty provided was much better than other companies were offering. In the past I have used the "bigger" companies but after this experience with Danny I will definitely use him for all our future heating and air needs. He is honest and trustworthy and doesn't try to sell you more than you need. He was very quick to respond and was able to come out and install the heat pump the next day....amazing. I was still waiting on call backs from other companies and he had already completed the work! I have already recommended his services to family and friends. If you read all the Angies List reviews for Danny and his company the same words keep popping up....trustworthy, reliable, responsive, honest.....all true. Even if you are getting other quotes, do yourself a huge favor and call Danny to quote your project....you won't be disappointed.

Mr. Tarlton was professional and courteous, and even dealt with my home warranty service. I was very distraught having moved into this home recently and both the upstairs and downstairs AC units failed. I had 5 estimates from 5 different companies, and each quote was thousands more than the last. Mr. Tarlton advised what I needed, with most reasonable pricing, and explained exactly what needed to be done. Pleasant experience and I highly recommend Tarlton heating and air. I will update once the work is completed.

The house had a bad smell of an electrical problem. Most folks know what that smells like. My wife and I traced the smell to the heat resister in the living room and noticed that the temperature was in the house was dropping. My Daughter had used Mr. Tarlton's services and had recommended him a few months earlier to do our heating/air conditioning inspection prior to moving into the newly purchased home. Although I was not home during the inspection, my wife was very much impressed with Mr. Tarlton's manors and professionalism. This is why we called Mr. Tarlton in our second time of need. He was there when he said he would be and he was just as courteous and knowledgeable as my wife had told me. It turned out that we needed a new compressor motor The price for parts and labor were as fair as I could have ever expected, and the job was carried out quickly and professionally. Thanks for being there, Victor Sloop P.S. We were not members of Angie's List when these services were performed. But it's due to Angie's List that we found a great service provider. That's why we are now members of Angie's List. Seek and you will find!

He came out on a Friday evening when our air conditioner had gone out. He arrived very promptly, quickly assessed the situation and fixed our air conditioning. His service was was wonderful and our air was fixed in no time!

Danny Tarlton was very professional and honest. He did not try to up-sell me which a lot of these companies tend to do with contracts and all that. I really enjoyed meeting him and highly recommend him. I will use him for all my heating and AC needs.

We had received estimates from 3 different companies and Danny's price was the best. He discussed several different options for us so that we could decide what was best for us. We were able to get a 15 seer at a better price than others quoted for a 13 seer. He was punctual, professional and did what he said he would do when he said he would do it. He spent one on one time with us explaining our new thermostat and showing us different options for special settings. They cleaned up after themselves so there wasn't any trash left laying around and hauled away the old equipment. We are pleased with our new system and it's just in time for the really cold weather. He is coming back in 2 days to bring us a permanent filter that can be washed so we won't have to buy filters in the future. I would definitely recommend him to our friends and neighbors.