Dry Pro Foundation and Crawlspace Specialists

Showed up on time, well groomed and did an excellent job. Very pleased with the install crew, as well as Rich Pace (Sales). I'm a believer in this technological solution for crawlspaces.

The services were very good, all of the people were very good workers! I cant give a complete idea of the job performed until its actually in effect. (Meaning rain storms taken place and then being able to see how the basement handles water that might come in.)

Adam and Corey did fine work. They were punctual, polite, professional, and cleaned up when they were done. Excellent work!

There were three crews performing the work. The crew that installed the foundation underpinning were totally professional in performing their work. I was impressed with the care they showed in protecting my landscaping. The crews that installed piers in my crawl space and completed the structural wood repairs were messy in the clean up effort. I have some stuff stored in the crawl space but instead of asking me to move the stuff it was pushed aside and I had to straighten it all up after they finished. They broke three light bulbs in the crawl space and never mentioned the damage or requested the light bulbs be remove. The vapor barrier film which was installed prior to the visit was left in a mess and not straightened. The work, however, was completed in a quality and professional manner. The company was a little pricey considering the actual amount of time spent on the job.

We were impressed with everyone from first telephone contact through final quality control inspection by Rodney. They came when they said they would, did what they said they would in a professional manner, and finished when they said they would. It is pricey but the service and workmanship were top notch. It is surprising these days when that happens. If they say 8:30 AM, they mean 8:30 AM, or even 8:20. They show up, work hard, get the job done, clean up, and leave. All on time. We enjoyed each person we had contact with. When the men came out to give us an estimate they did not try to sell us services or products we did not need. We did not have moisture on the walls, they told us we didn't, and didn't try to deceive us. We never felt that they were giving us the hard sell. At the very end of the job I asked the new insulation install men if I could have a scrap of insulation they might have left over to fill in a drafty space where an old doggie door used to be. The man went out of his way to get me a scrap, cut it to size and even tuck it into the space for me. That was above and beyond what he needed to do. It was late, they were tired, but he didn't hesitate. I just wanted him to toss me a scrap. It was a nice thing to do. We were shown pictures of the area before work began, after minor mold remediation, and after the work was finished. It will be nice to have those after pictures when it comes time to sell the house.

Dry Pro installed a battery operated UltraSump in my crawl space. They also redid existing drain for another pump so their work would be covered by their lifetime warranty. Overall the pre-sales work was solid. They recommended a solution that would resolve my water problem. However, I was a bit surprised by the lead time to order the pump and schedule the job. This took about 2 months total. Then when they performed the installation, the install crew didn't have all of the parts required. There was no follow-up from Dry Pro to complete the job, I had to call them multiple times to see when the remaining parts would be installed. This took another month, which means it took 3 months for the job to be completed. This definitely did not meet my expectations, not was it indicative of the price I was paying for this job. A higher level of service was expected.

We were well pleased with Dry Pro. They were very professional. Matt Helms came out to give us an estimate and he spent a lot of time with us discussing our needs and answering our many questions. We knew we were looking at an expensive project and we felt Matt was very honest. He actually saved us money on things we thought we needed but did not. Our job was promptly scheduled. Adam and Corey came out to install everything. We were very pleased with their professionalism and work. They were both very friendly, went in to do the work and finished the job. When they left, they took all the old debris and leftover materials and packing. We have a great looking crawl space and we are looking forward to cleaner air in our home. We would highly recommend Dry Pro!

After multiple visits, some due to the support jacks not properly adjusted, and a final service call where two additional jacks were added, the job was completed. The main part of the problem was caused by the original representative's improper layout of the number and placement of the support jacks. To the credit of Dry-Pro, those additional jacks were installed at no further cost to me, they definitely stood behind their warranty and assurances to complete the work properly. While the process was longer than I expected, the proper support jacks were installed, and the floor stabilized.

Well the man was very very nice and explained everything. Did some extra things that we didn't think we needed and that was very helpful. He was very thorough and careful and left everything clean. Left it in better shape than it was.

External french drain system was recommended to re-direct surface water around foundation of house and garage. Satisfied with the initial work plan and service proposal, but the actual work was sloppy. Piles of dirt were not removed from around the garage and a project supervisor had to come back to the house on a Saturday and re-dig sections of the French drain. The system did solve the problem around the crawlspace of the house, but hasn't been effective diverting water away from the garage.

Annual maintenance was performed a stated above and as expected. I have used Dry-Pro perform the annual maintenanceever since the system was installed and have never had any problems.

Our experience with Dry Pro was fantastic! We originally hired a lesser-known company to fix the moisture problem in our crawlspace. We believed that by hiring a smaller company we were somehow getting a better deal than by going with a larger more well-known company. Not only did this smaller company completely botch the job, they made our moisture problem worse. I finally contacted Dry Pro and received a very competitive estimate. There is a reason Dry Pro is the name that everyone recognizes. They are simply the best at what they do. They are knowledgeable, competitively priced and professional. Our estimator answered all of our questions without hesitation and provided an excellent estimate. The crew that arrived the day of our project exceeded our expectations. The worked quickly and left our property looking even better than when they arrived. I would recommend this company to anyone without hesitation! I only wish we had contacted Dry Pro in the beginning and saved ourselves the time, money and frustration of dealing with another company.

They were very professional, all work was completed on time, and the price was very reasonable compared to other bids. I am very satisfied with the work, would highly recommend them

I enjoyed working with the estimator, Rich Pace. They sent me information before, and he was so helpful in explaining different options on my budget. He gave me a follow-up call.

Having Dry Pro encapsulate our crawl space was an outstanding decision and experience. Chino and Adan worked without anything but water breaks for nearly 9 hours the first day and a couple of hours the next, cutting the estimated installation time by more than a day. Their work was especially neat, organized, and exceeded our expectations. Both men were quite polite and considerate of our driveway and yard as they worked. I called to have a vent cover re-installed as it fell out after they left, and Nieman came out the next day and quickly fixed this. He also installed an insulated insert foam panel to complete the seal against the crawl space door after discovery this was forgotten to be done by Chinno and Adan. The crawl space now is sparkling clean, smells fresh, and protects our home. This is a solid investment we're pleased to have made. One other benefit to us is the 12 months same-as-cash financing they offered us through Morehouse Finance Company, making the project cost easier to absorb in our budget.

It was great. I don't have any complaints. They did a good job.

The project began in the spring, and the company had to send teams out to the house multiple times. Their work even failed an inspection in the early summer. Once, when an older and clearly more experienced gentleman from the company came out to inspect the work that was done for the sump pump, he said they'd need to send a team out again to re-dig because it was done incorrectly. All-in-all, this relatively simple project took months, and my floors are still warped. When I contacted the company one last time this past September, they tightened some joists "for free," (I had already paid thousands) but wanted to sell me a dehumidifier because they said mold had started to grow under my home. Either the sump pump they installed isn't doing the job, or they are just trying to get more money out of me. No other contractors have since mentioned any mold since this project. Either way, I'm very dissatisfied with the work, and don't even get me started on the poor communication.

The two guys really had a mess to clean out. They did a great job removing everything and even came to the door to let us know there was a small water leak when I started the washer. It was a rainy day and after all the liner was installed they would remove their shoes prior to going back in the crawl space in order to keep it clean. They explained the humidity monitor and how it worked and left the owners manual with us for reference. We plan on replacing the water heater located under the house at a later date, so they left additional liner and explained how to have the plumber install it once he removes the water heater. This is the second house we have contracted with Dry Pro and I would not hestiate to hire Dry-Pro in the future and would recommend them to everyone.

They showed up Monday morning , the guy that seemed to be the leader introduced himself to me he was very nice,he explained all they were going to do. Then they got to work they broke up loads of concrete which they had to take up the stairs to get it out approximately 10 garbage pails full . anyhow the first day they did that set gravel in the hole and the drain system they cleaned it all up before they left . Then they came back to fill it with the concrete the next day , which was done quickly and cleaned up very nicely I have had other contractors that left a mess not drypro they were very professional through the whole process .Even the lady Judy that scheduled the job and I talked to about payment made me feel very comfortable with the whole process. They kept asking me if I had any questions during the process they were awesome . Thank You Drypro

Adam, Corry, and Josh came out and did a fantastic job fixing our basement moisture problem. They were very professional, had good attitudes and the best thing they finished on time and did an over-the-top clean up job. My basement no longer has moisture issues and the drain they ran through my backyard is barely noticeable. I would use them again if needed and I would recommend Dry-Pro to my neighbors.

Everyone we worked with from Kelly Dragstrom, to the crew who installed ( Adam, Corey and Travis), to the ladies who answered the phone, were professional and courteous. Everything was done as specified and on time. We are extremely pleased with the result. ,

Received a call on the Friday before installation that the crew would be at the home at 8:30am. At 9:25 when crew had not arrived, called Dry Pro and spoke to Cynthia. Were told " crew had to finish a job from the weekend"... She said, "I was supposed to call but things were hectic around here this morning and I never got to you". She said they would arrive around lunchtime. I told her if they were not here by 1pm, we would cancel the job. This was a poor start to the project. I called and emailed the sales rep. Matt Helms, when he contaced me he said they would be there by 1pm. Adam, job foreman, also called at 11:10 and said they would arrive before 1pm. They arrived at 12. The foreman was very apologetic for the delay. his three-person crew worked efficiently, cleaned up very well, and finished the job. Adam, the foreman, showed us the system and instructed us on its' operation. We are very satifsied with the installation and product. A check for the original amount of the quote was written. One last note, the invoice brought to the site was wrong. Shaun was contacted about said invoice and he indicated he would follow up as to why the invoice was wrong. On Tuesday, I received an email and phone call from Donny saying we had paid an incorrect amount. I told her of the converstion with Shaun, she hung up. Later received a paid invoice for the right amount.

I would hire this company for a future job.

Everything has worked very well. It's much dryer down there. They sent me a presentation in the mail. The information they sent, was very complete and helpful enough so I could make a decision. They came out to discuss it as well. They also provided a climate control which tells you what to look for and what to do. They did a very good job. They used a subcontractor do the electrical work and work with my fuse box. The following day my heater stopped working. I called the company to come out and look at it. They explained nothing they would have done would have caused the heater to fail. I had to call my heating and air conditioning company. They came out and said there was a wire loose in the fuse box. I am not sure if it was their fault but that was the only issue. The price was reasonable, they were punctual, and completed the work on time.

Their service is fantastic. They call us to schedule the annual appointments. They come from Charlotte to Hickory Hills where moisture is a big problem. When they more recently replaced the dehumidifier, they showed me everything and explained why. I love knowing they are taking care of everything. I can store all of my decorations without having to worry. It is a very easy process.