The Appliance Doctor

Very upset after finding out my mother was charged 145.00 for replacing a 10.00 dryer door switch. He was only there a total of 10 minutes. I hope he enjoys his Christmas because he literally just stole from an elderly woman.

Great! Even answered questions we had about another appliance.

Prompt and courteous service. Quick response and would definitely call again

A technician came out on January 8th to determine why my ice maker was not making ice. After about 30 minutes, he told me I needed a whole new ice maker and the total cost would be $216.60. He said I had to put half down to order the part and it would take about 2 weeks to get it in from the manufacturer. So I paid him $108.30 on my credit card. Two weeks later, on Monday, Jan 22nd, I received an email (NO PHONE CALL) saying that a technician would be at my home at 6:00 pm the next day. He showed up at my door without warning at 3:30 pm. Fortunately I was at home all day that day. After about half hour, he told me that the first technician had ordered the wrong ice maker and he would have to take it back and order another one. Well...I told him I was not going to wait another 2 weeks without ice and that I wanted a refund of my deposit. He talked with his supervisor on the phone and then told me she would call me regarding my refund request. A week went by and no refund and no call. So I called and asked for the refund of my $108.30. I then went online to Samsung and ordered the part myself with a two day (NOT 2 WEEKS) shipping. Then a representative called my back and said they would refund all but their $59.00 service fee. I told her that was unacceptable because they DID NOT FIX MY ice maker. She said she would consult with the owner and get back to me. She called back and left me the message that said the owner said he would NOT waive the $59.00 service fee and a check was being sent to me for the remainder. She also said that owner said the PAID SERVICE FEE WAS GOOD FOR A YEAR and they would proceed to fix the problem or otherwise would not refund the service fee. I don't feel that is the right thing to do. If the first technician is incapable of looking at a model number and ordering the right part, why should I have to pay him a $59 service fee to inevitably do without ice for 4 weeks??? I now do not trust this company and would NOT recommend them to anyone if they do business in this manner. I would give them NO stars on here but if I don't at least click on one star, it will not allow me to post.

Owner called me back. Said he did not service Summerfield NC so don’t waste your time calling. Says calls to Summerfield NC take up too much time. He prefers to go to Winston Salem NC.

It went Very well

Found the problem right away and had to deliver the news that it was unrepairable but gave great advice about replacement.

Great...no problems. Fast and efficient.

He gets “A’s” all the way across.

It was fabulous. He's totally 100% into what he does. He's not the type of person to move slowly or tell you something that might be questionable. We've lived here for over 20 years and he's just fabulous. He's polite and smart.

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Courteous, responsive, professional. Great service. Fit me in on short notice, knows his stuff, and his prices were reasonable.

Polite, respectful, great work

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Overall I'm very pleased. I always find these types of appliance repair to be more expensive than I think they should be, but that's just me. He was here for 30 minutes and had it repaired with just a belt so all in all I'm happy with the results.

Called him out for leak behind/under fridge. He looked and looked and only found a minuscule leak. Decided it was probably plumbing related. At my home for 45 minutes and charged NOTHING!!! Super nice guy. Will use again!

Found them on Angies List and called. They were very knoweladgeable on the phone and offered possible solutions to the problem. Made and appt for them to come and they were on time and very proffesional. They were able to pinpoint the problem right away and had the part on the truck. The service tech took the time to explain everything before it was even fixed. It was fixed and works great now. would definitely reccomend them.

The washing machine was no longer agitating. The repairman was 45 minutes late for the appointment but performed the repairs fairly quickly and the washing machine has been agitating since the repair.

Mr. Mathis was polite, punctual and professional. I called Monday for a Tuesday appt. He mentioned over the phone that he thought it might be an inexpensive fix, but when he arrived (on time) he realized it was the timer that needed to be replaced. He had to order the part from Charlotte, but it came in the next morning and he came right away to put it in. His first visit was about 40 minutes and the second less than that, but he only charged for one visit. I would certainly be comfortable hiring him again for any large appliance repair.

They were very prompt and very professional. They were fair with their price and I would just give them A++. I can trust them 100%. They were really good and excellent. The guy who owns it was excellent. He fixed a refrigerator in my daughter's house and he didn't even charge me anything and he said he didn't do anything but he did. In my house he did quite a bit to save my oven and charged me only $55 unfortunately it was short. I would trust him with anything.

My dryer died on New Year's Day, and I thought I'd have to wait till later this week to get it repaired. After looking up appliance repair groups that service Kernersville, I called The Appliance Doctor to see when I could get service He called right back and was here 45 minutes later. He told me what he thought the problem would be, and explained everything he was doing. Dryer is now fixed and he ran it to make sure that it was working properly. Great job, and super responsive!

I would highly recommend The Appliance Doctor.

He was recommended by to me and came prepared with towels and cleaned up after himself. He did a very good job and I would recommend him.