MATTHEWS & SONS

The owner was very quick to respond to my request and to come out to my home. But just like some other comments here after a very courteous meeting and a promise to respond within the week with a written quote - I got nothing. I really can't wrap my head around how this happens. Maybe because I work in sales and marketing for a living and can't imagine not calling a potential customer back. I wasn't going to write a review but it seems like this person has done this before. Yet if he actually does the work he gets good feedback. So just be aware you might not ever hear back from them. Also if you're a tile (or any other) vender PLEASE just be upfront with the homeowner. If you don't want to do the job (for whatever reason) then don't promise you'll send a quote only to not follow-up. It's time consuming to look-up, read reviews, reach out, schedule time and then be home to meet with you. It's not fun and I'm willing to bet there's far less competitive shopping going on than you might think. I realize it's time consuming for you too - so feel free to ask as many questions as you like before scheduling the onsite meeting. Like Sq ft., whether or not there's existing tile, etc... You already know approx how much it's going to cost so if the job is too small (or whatever) then just say you're booked up or heck just be honest and say it's not a job you're interested in.

We contacted this company for an estimate on a flooring job for a kitchen / mud room remodel. We said that we wanted to start the job asap as we have other contractors scheduled to do other work in the kitchen, but we would work around the company's schedule, if we decided to work together. The owner came to our home and was professional, seemed nice (he spoke with my husband), said he'd get a quote to us within the week, and would also give us the name of another person that refurbished kitchen cabinets. Well, it's now more than two weeks and we haven't heard a peep from this company. If the owner didn't want to take on the job (too small of a job, too busy, or whatever the reason), then he could have at the very least sent an email or called and said so. It's not fair to leave people hanging, especially when we said we wanted to start soon. We did find someone else last week, but have to delay part of the renovation because the new person is booked for the next month. We just missed an opening with the new company because we were waiting for Matthews to get back to us. I'd rather hear a and quot;No, can't do itand quot; or and quot;I don't want to do itand quot; than be left in limbo.

We are wanting to re-do the flooring in both of our bathrooms. They were very helpful at explaining all of our options for flooring. We have not yet decided on what we want to do for the work.

Very pleased with the work. George is honest and reliable and does great work

They were personable, reliable and professional. They were excellent.

George's price was very competitive. Took a few weeks for him to start due to other projects on which he was working. Took 3 days to perform the removal of existing tile and install the new. We supplied the the tile. George supplied the concrete backer board, grout, and threshholds. He was very helpful in selecting a grout color and explaining what he had done on previous projects. His experience was invaluable in assisting with this type of decision. He was very conscientious, laying down plastic over adjoining carpet and taking steps to limit dust. Best of all, George actually does the work himself! He's on site in case you have questions or concerns. I'm tired of getting estimates from someone and they send others to perform the actual service. I did not have this problem with Matthews and Sons. I would definitedly recommend Matthews and Sons for tile installation services!

He was prompt. He did what he said he was going to do. He was reasonably priced compared to other companies that I checked. He did quality work and he was very friendly.