I would have expected to pay a charge for the diagnostic work.
Description of Work: Analyzed problems with computer, found it beyond economic repair, and disposed of it all at no cost to me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Don G.
04/2012
5.0
computer repair
+ -1 more
I would rate them very well in every category.
Description of Work: I call the Wired Mouse when I need computer repairs at my office. the last time I called them, we had some equipment failure. They were able to correct the problem remotely, without having to come out to my office, and they also made some recommendations that I accepted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Kathleen C.
04/2012
5.0
computer repair
+ -1 more
They are wonderful. They did an excellent job for me and I have no problems with the computer. I will continue to use this provider again in the future.
Description of Work: I used Wired Mouse Inc for virus cleanout on my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
cynthia M.
12/2011
2.0
computer repair
+ -1 more
I took a laptop in for repair. I have taken computers to Wired Mouse before. When I picked the repaired computer up, I asked about a charger for another laptop. The man quoted me a fair price, and the next day, my husband went by to buy the charger. I didn't tell my husband details or the price I was quoted (I didn't think I needed to.... ). When he brought the charger home, I realized that the man at Wired Mouse sold him a different charger than the one he had shown me, which cost twice as much as what he had told me the day before! We left the charger in all the original packaging and called Wired Mouse. They agreed to refund the difference and trade out the chargers. However, when I returned the charger (still unwrapped), along with the receipt, the employees there refused to exchange.
Description of Work: Repair of one computer and purchase of a charger for another.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$200
William R.
11/2011
4.0
computer repair
+ -1 more
They seemed like a good company. We are happy with the software they loaded. We liked that it was a one-day turnaround. They are very quick and prompt and seemed to get the job done.
Description of Work: I had bought a new computer and Wired Mouse Inc loaded some software on it.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
THOMAS R.
06/2011
5.0
computer repair
+ -1 more
Outstanding.
Description of Work: Restored Windows operating system and all my user data after thoroughly checking system and hard drive. restored Outlook Express, my address book, and Emails.
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Service Categories
Computer Repair
FAQ
WIRED MOUSE INC is currently rated 4.4 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 3:00 PM
WIRED MOUSE INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, WIRED MOUSE INC does not offer free project estimates.
No, WIRED MOUSE INC does not offer eco-friendly accreditations.
No, WIRED MOUSE INC does not offer a senior discount.
Yes, WIRED MOUSE INC offers emergency services.
Yes, WIRED MOUSE INC offers warranties.
WIRED MOUSE INC offers the following services: Computer repair and services.