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Sassy's Computers Inc

Computer Repair

About us

Additional DBA - Sassy's Computers, Inc.

Business highlights

29 years of trusted experience

Services we offer

Residential networking, computer repairs, virus removal, data recovery, backup & upgrades.


Accepted payment methods

American Express
MasterCard
Visa

Reviews

4.27 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
14%
3
0%
2
14%
1
14%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.2
responsiveness
4.2
punctuality
4.3
Showing 1-7 of 7 reviews

Holly M R.
06/2015
5.0
computer repair
  + -1 more
My desktop died suddenly, right at the worst possible time. We were in the middle of trying to sell our house and move out of state and I needed my computer to be up and running. Fortunately our son was able to quickly diagnose the problem as a power supply module failure, so I looked at local computer repair services online and decided to phone Sassy's. I had the desktop there in the shop in less than fifteen mintues and totally fixed in less than half an hour. No drop off and pick up in several days with the excuse that your PC has suffered from some bogus virus. By that evening it was on my desk and running perfectly again. Service of that quality has all but disappeared. You'll get honest diagnosis, quick repair, and a fair price from Sassy's. I would heartily recommend them.
Description of Work: Replaced a failed power supply module

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Brenda F.
04/2014
5.0
computer repair
  + -1 more
Mr. Conkis of Sassy's computer provided excellent service to me in repairing my laptop. Excellent communication and customer service, responded quickly and flexible. I definitely recommend Sassy's to anyone who has computer issues.
Description of Work: Replaced fan in laptop

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

John P S.
11/2012
4.0
computer repair
  + -1 more
The service turned out alright.
Description of Work: I had a problem with my email. They helped get rid of one of the email addressed that was giving me problems. They also cleaned up my computer.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Richard M.
11/2012
5.0
computer repair
  + -1 more
I bought a new green computer from Sassy's in September ..I was having trouble getting the monitor to come up on line... I took it in and it was not the computer but my monitor. Was meet at the door with a smile ,and was taken good care of... If you want or would like the best customer service in Asheville then... Buy your next computer from Sassy's...and there repair work is the best !!!!!! I can't say enough about the people that work there...!!! Just Thank You for taking good care of me !!!!!!
Description of Work: checked all drives and updated all drives....nothen wrong with computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard M.
05/2012
5.0
computer repair
  + -1 more
When my computer crashed I took it to Sassy's computers. Bill told me he could transfer the info to another hard drive for a good price but would still have a old computer just a new hard drive. He showed me a new Green Computer,It was small and no fan or tall tower,CD and DVD buner so I bought one and I am glad I did !!!!Bill loaded all my info onto the new computer and got it ready for me to take home.I had a few problems getting to some of my files so I took it back to Sassy"s computers The next day and Bill got it right showed me what I was doing wrong and did not charge me for a thing... He spent a few hours getting all done but MAN It is nice to be able to talk with,see,and have someone there for you when I needed service.So if you would like to see your service tec. go to Sassy's computers This is the BEST CUSTOMER SERVICE EVER !!!!!Thank you Bill !! .. I love your commercial !!! Funny and right to the point. If you need any kind of computer work done go to Sassy's..you will be glad you did
Description of Work: Bought new Green computer,had info from old hard drive installed on new computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$699

MARY M.
03/2012
2.0
computer repair
  + -1 more
I would never go back to them and would never recommend them to anyone. After I went to them, they installed their own software and didn't fix the main problem that I originally took to them.
Description of Work: I last went to Sassy's Computers to have my computer repaired and restored.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$110

Response from Sassy's Computers Inc
Our shop had originally performed a format and reload of the Windows Operation system. For this service we charged $110. This service did not include any sort of backup or restore of existing user data. We recommended a full backup and reload (at a cost of $170.00) The customer declined and said she would use Carbonite (an online backup service) for this purpose. Her computer was in working order after our service was performed. She had called back stating she was unable to open any of the files Carbonite had restored. We offered to investigate the issue and spent some time correcting it at no extra cost to her. When all was said and done, her files were accessible and everything was working as far as we could tell. We have not heard back regarding any on-going issues since 2-4-12.

VICKILYNN H.
03/2009
1.0
computer repair
  + -1 more
I contacted the customer service email address to give my opinion in reference to their television commercial which I found offensive based on what I considered to be sexual pandering and negative marketing. I was hoping they would respond to say they would consider my opinion. However, I was contacted by the owner, who insulted me personally and my opinion. His words included: "There is no ?Blatant Sexual Advertising.? For goodness sakes, by your remarks, one would think we had a Playboy Bunny pole dancing. If you really felt this add was offensive for your children, then in this day and age, I am surprised you turn your television on at all. " I think people should know about this company not being interested in what the public thinks before they spend their hard-earned money there.
Description of Work: I will not do business with this company.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Sassy's Computers Inc
I am very disappointed that this unfounded and bad review has been listed on a prominent business review site like Angie's List since March 02, 2009. I was not aware of it until 10-08-2010. I received an e-mail from the member. I did not agree with her “sexual” assessment of our TV AD or the other things she said about being negative about other companies. She is not a customer, she has never stepped foot in our store, and no one has every talked to her on the phone.The member just wrote an email to us and I answered it. Below is a copy of the exact email I wrote to her. You decide if I was mean to her in any way. We have been in business for over 15 years and have an A+ rating with the Better Business Bureau. We were also just named the Small Business of the Month of September by the Asheville Chamber of Commerce. You can take a look at our commercial at www.sassys.com look at “Geek”. After I wrote the email below I thought that would be the end of it. Member wrote back and said, “I knew you would personally attack me. ”She then went on to say something to the effect that people pay for her reviews and I should be honored that she took the time to help me with my business, and she was never so insulted in her life etc. After reading member's response my wife and I decided not to respond again. We thought that was the end of it, until I found her negative review on Angie's List. hello, My name is Bill Conkis, owner of Sassy’s Computers. I thank you for leaving me a name with your email so I could respond. I am not attempting to sway you in any way to buy from Sassy’s Computers, but I feel you judged us rather harshly and therefore I am responding. First of all our ad is not “Negative Advertising”, it is an attempt at humor. Here is a quick story maybe a true one. A small local hair salon did very quality work for many years and charged about $25.00 for their haircuts. A large chain store moved in right across the street and they gave haircuts for $7.00. Everyone thought the small hair salon was going to go out of business because of the big chain store. The owner of the small salon put a sign in their window, which read: “We fix $7.00 haircuts”. I think this illustrates our position. We are a small local computer store, that has provided honest and quality service for the past 14 years, in one of the most competitive markets in the world. Our commercial is not a slam against Best Buy. Throughout the years we have referred many of our customers to Best Buy when we could not provide what they needed. Many people come into our store and tell us they have a neighbor, “Computer Geek”, who has worked on their computer. We then happily end up fixing it. So our commercial encompasses all Geeks. You may also be interested in knowing that there are no “Models” in our commercial, they are all customers and one being my wife and co owner. There is no “Blatant Sexual Advertising.” For goodness sakes, by your remarks, one would think we had a Playboy Bunny pole dancing. If you really felt this add was offensive for your children, then in this day and age, I am surprised you turn your television on at all. Bill Conkis

    Contact information

    1238 Hendersonville Rd # 102, Asheville, NC 28803

    www.sassys.com

    Service hours

    Sunday:
    10:00 AM - 3:00 PM
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair

    FAQ

    Sassy's Computers Inc is currently rated 4.2 overall out of 5.

    Sunday: 10:00 AM - 3:00 PM

    Monday: 10:00 AM - 5:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: Closed

    Sassy's Computers Inc accepts the following forms of payment: American Express,MasterCard,Visa
    No, Sassy's Computers Inc does not offer free project estimates.
    No, Sassy's Computers Inc does not offer eco-friendly accreditations.
    No, Sassy's Computers Inc does not offer a senior discount.
    No, Sassy's Computers Inc does not offer emergency services.
    No, Sassy's Computers Inc does not offer warranties.
    Sassy's Computers Inc offers the following services: Residential networking, computer repairs, virus removal, data recovery, backup & upgrades.

    Contact information

    1238 Hendersonville Rd # 102, Asheville, NC 28803

    www.sassys.com

    Service hours

    Sunday:
    10:00 AM - 3:00 PM
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    Closed