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Robinson Electronics

TV Repair, Electronic Gadget Repair, TV Service - Cable,

About us

Electronics Service Center Coupons and Discounts Available, check our Facebook Page for details. All Angie's List customers will receive a discount toward repairs.

Business highlights

34 years of trusted experience

Services we offer

Repair Service For All Brands, We hookup connections, do installation & service of all TV's, Plasma, LCD's & Monitors, Projection & LCD, DLP, Flat Panels, Computers, Microwave Ovens, VCRs, Used Electronics Sales.

Services we don't offer

We do not mount, or install Flat Panel TV's on customers walls.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Discover
MasterCard
PayPal
Visa

Reviews

4.654 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
2%
3
0%
2
2%
1
9%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 1-25 of 54 reviews

Mary T.
04/2020
1.0
tv repair
  + -1 more
Diagnostic done...said he was ordering part from Alabama. He said it would take a couple of weeks. I paid 112 and have never heard back. It seems that this is a pattern. Asheville Police were contacted.
Description of Work: Repair on LCD tv

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$112

Patrick K.
04/2019
5.0
appliance repair
  + -1 more
It went extremely well. Mr. Robinson explained everything he was doing. and although I think most repairmen would have given up and let the refrigerator thaw out over time, Mr. Robinson worked until the ice was gone and the problem solved. This saved us a lot of food that would have spoiled otherwise. Additionally, he did this work on a Saturday when most other repair shops are closed.
Description of Work: Refrigerator was not cooling. We called Mr. Robinson late Saturday morning and described the symptons. He was involved in another task but said he would call back soon. He called back 15 minutes later and after discussing the problem, told us that the issue was probably related to the refrigerator fan being frozen up. He gave us the option of him coming out to de-ice the fan or letting us leave the refrigerator off until it defroze itself. We had him come out. He was at our house within 1/2 hour. He worked on the problem for almost 3 hours while I watched. It was obvious that the ice had been building up for a long time. Using a steamer, he cleared all the ice in the back of the refrigerator and around the fan. Then when we plugged the refrigerator back in, he waited until we verified that the fan and refrigerator were cooling properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Robinson Electronics
I really appreciate your business and comments! Thank you for being one of our valued customers!

Helen K.
07/2017
5.0
tv repair, cable tv service
  + 0 more
Very helpful and friendly. He delivered tv & set it up.
Description of Work: Dropped off used TV and bought used TV

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vince W.
12/2015
1.0
electronic repair
  + -1 more
I had this guy fix my plasma tv as the mother board blew out. I was happy with him at this point even though he was expensive. The mother board blew again 8 months later. I called him to let him know. This was a brand new mother board so there is no way it should have blown. This guy came to pick up my mother board to repair. After he collected it he would not contact me ever again at this point. The repair (cheat) wouldn't have been as profitable as other jobs so he never contacted me, told to me in so many word by Robinson himself. It took me three weeks of constant calls before I even spoke with him. He finally brought my board back finally only after threatening action, of course still in disrepair. This guy is unprofessional and doesn't respect his customers time or the customer themselves. I would only give out his number to people I don't care for. In short go anywhere else.
Description of Work: He was supposed to repair my mother board....didn't happen.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500

Vince W.
09/2015
2.0
tv repair
  + -1 more
Initially the repair seemed to go well. Less than 9 months later the same exact problem has happened again. I cannot get them to look at my tv.
Description of Work: The gentleman came to fix my tv from the master board that blew. It has broken again less than 9 months later. Over two weeks ago he said he would come see if it was the same problem but I cannot get him to come look at my tv. This is very unprofessional and I will not use this company again.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

Yes, I recommend this pro
$450

Response from Robinson Electronics
First of all, the unit was not under any warranty, so we are not responsible for any repairs for this unit. Customer agreed to our Business Policy. Our warranty is Labor 60 days. Parts are warranted by the parts Distributor, in this case 180 days. This unit was repaired in Jan. Sorry the customer is not happy, but we have been in Business since 1991, and we know you cannot please everyone! For good customer relations, we agreed to do another service call (at no extra charge) on this unit to check it out again for the customer. Which we were out there Mon. 09/28/2015. Checked his set at (no charge), found a damaged PS board, probably due to power, or voltage surges. We pulled the board to attempt repair. We will be returning the board back to the customer asap, since the customer has stated he does not want to continue business with us on this, we cannot continue to invest anymore of our time or money on this repair. Sorry it has happen this way, but we are not responsible for the guaranteed for this repair! Thank you. David Robinson; Robinson Electronics.

Wayne W.
05/2015
1.0
tv repair
  + -1 more
I had an 11 o'clock appointment and he did not show up. I called him, but I did not get a return call. I have called him about 4 or 5 times since then and left voice mails and still have not received a call back. The first time he worked for us, he did a great job. Unfortunately, this time, I cannot get him to call me back.
Description of Work: I had them come out for TV repair. He could not see what I was telling him was wrong with the TV. He put new parts in, but it is still not working.
Rating CategoryRating out of 5
$165

Response from Robinson Electronics
We have tried to work with the customer on this issue. The set was working great when we checked it out, with no issues. This set is 15 years old, dated Aug. 2000. I notified the customer from day 1, that it has older components that could fail, but would try to replace some components, that may keep it going a little longer. We do not offer any warranty on this old of a set. I'm sorry the customer is not happy with our service. Most of the parts are no longer available for this unit. I don't think it would be cost effective to try to keep installing parts, and wasting the customers time, and money. My recommendation to the customer, is to dispose of this older set, and get a newer model!

miles D.
02/2015
5.0
tv repair
  + -1 more
Arrived after electricity went out in a couple of zones. Immediately troubleshot the problem, fixed the wiring which was potentially dangerous and promptly replaced the necessary parts, installed a couple of requested new dimmers as a bonus extra and checked the rest of the house.
Description of Work: Assorted wiring problems that resulted from a short. Attended to old fuse box, circuitry. Fixed problem - had all necessary equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

donald L.
07/2014
5.0
tv repair
  + -1 more
They were very prompt and i would use them again if the occasion arises.
Description of Work: I had my unit repaired through them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Susan P.
06/2014
5.0
tv repair
  + -1 more
great. Please refer to previous evaluation.
Description of Work: worked on a TV

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jack W.
05/2014
5.0
tv repair
  + -1 more
The electricians were polite,on time,and pleasant and efficient. The process went well and we will call them again.
Description of Work: We needed a dimmer switch installed and a dining room fixture replaced with candleabra. They performed that work quickly and did what we requested.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Thomas A.
05/2014
5.0
tv repair
  + -1 more
TV blew a circuit board. Did some research online to see what might be the problem and cost just to educate myself and get an estimate in mind. TV repair provider identified the same area and was a little cheaper that the online information I had gathered. Provider ordered a new circuit board, replaced it and tested TV thoroughly. I had a small issue after I got it home with a cover blocking removal of the stand to wall mount. Provider coordinated with me I took it back in and he and took care of problem right away while I waited. Great Job! Very professional and friendly.
Description of Work: Repaired my big screen plasma tv.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$379

Drue H.
05/2014
5.0
tv repair
  + -1 more
He diagnosed the problem quickly and repaired without any new parts. Connecting wire in screen had loosened and re-seated the plug. It's been six months since repair and TV is working great.
Description of Work: Repaired Sony Bravia 48" plasma TV screen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Karan D.
04/2014
5.0
tv repair
  + -1 more
They were great. They were honest, they said they could fix it but they don't know how long it would remain fixed. For $300 you really couldn't go wrong; it was worth the gamble, I think because they will send us out to replace the television set or $300 to give it a try. They were great and made it clear that they are not making any crazy promises it was just what they can.
Description of Work: I used the TV repair service of Robinson Electronics. I had a TV that has a tapping noise and smoke came out which was never good. I turned it off and they came out and fixed it. It was leaking for a week. They replaced a circuit board inside of it and it's been working great ever since.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Stephen S.
04/2014
5.0
tv repair
  + -1 more
We just dropped it off because it was a big television. He did a very good job. He told us he would call us when it was going to be fixed. He gave us a call when it was fixed and it was a reasonable amount cost wise. It's one of the few television repair places in this area that will take care of everything within a couple of days and we don't have to have it in there for weeks and weeks.
Description of Work: We used Robinson Electronics to repair our television.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alan C.
04/2014
5.0
electronic repair, vcr repair
  + 0 more
He's been doing work off and on. He does an excellent job and he's very fast. We had search for the replacement parts. We finally got that in and he came. I have no problems at all with their service. I was glad to find Robinson on Angie's List.
Description of Work: I use Robinson Electronics. He's replacing two things. One was taken out by an electrical surge and the other is a dvd recorder where the laser went out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Fred B.
02/2014
5.0
tv repair
  + -1 more
Did a great job. Came the same day I called and saved me from buying a new TV.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Robinson Electronics
Thank you so much. You are a wonderful customer. We appreciate you very much!

Mark C.
09/2013
5.0
tv repair
  + -1 more
My Samsung plasma TV started having a problem that worsened and eventually would simply keep clicking on and off at startup. After researching the problem on the Internet I found that Samsung had problems between '07 and '09 with TV capacitors; particularly those providing power. A legal settlement stipulated certain TVs over that period would be covered for repair. Turned out mine was not one of those. I called Samsung and they referred me to their "local" Samsung service (in Greer, SC) who told me they would charge $200 just to travel to evaluate the problem. Rather than do that, I ended up calling Robinson Electronics and was very pleased with the service provided by David Robinson. He promptly returned my calls, always stayed in touch by phone and always showed up on time. What I liked best was that he took a very measured and practical approach to determining and fixing the problem; giving me options along the way. Eventually, I opted for a new circuit board that controls the TV's power. The TV has worked perfectly since. David is a real professional with a lot of technical knowledge and great customer service skills.
Description of Work: Repaired my big screen Samsung plasma television.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from Robinson Electronics
Thank you so much. You are a wonderful customer. We appreciate you very much!

Chris D.
05/2013
5.0
tv repair
  + -1 more
The repair person came and presented himself very friendly and professionally, and then he went to work on the TV. He found that the problem had to due with the main bulb of the TV having been burnt out after the prior 8 years of use. He brought in a replacement bulb (part was $150), installed it, and the TV was working like brand new again.
Description of Work: He fixed a 55" large screen television that we had recently received from my parents. They had owned it for about 8 years previously and were giving it to us now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

breazi B.
04/2013
5.0
tv repair
  + -1 more
They were exactly as they described.
Description of Work: I bought a couple of used tvs from them at extremely reasonable prices.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Cindy J.
04/2013
4.0
tv repair
  + -1 more
Prompt service. A little expensive
Description of Work: TV repair? Replaced part

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$245

Myra C.
02/2013
5.0
tv repair
  + -1 more
David Robinson was wonderful, he was excellent. I called him on a Saturday morning and I didn't expect for him to even answer the phone. But he answered the phone and said he was out on another job but would come by after that. He came out promptly within an hour and half and started diagnosing the problem. I had a lighting strike and I thought my power strips were adequate enough but they unfortunately, were not. It blew out my cable and up into the TV. But he tried several different things and tried to repair the TV but nothing worked. He told me that unfortunately it could not be fixed. He did put everything back together and he offered to take it away for me and give it to an association in town where donated TV's are used at a community college or something to help train young people. He was a very nice young man. He was here over an hour on a Saturday and I felt the price was very reasonable. If I have another problem with a TV he will be the first person I call.
Description of Work: I used Robinson Electronics for TV repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Virginia N.
12/2012
5.0
tv repair
  + -1 more
I called David at Robinson electronics because my Toshiba flat screen TV died suddenly. He was on a service call but promised to call me back when he returned to the office, which he did. He worked with me over the phone to try and fix the problem. After a short while the TV was working again. He gave me information on how to get a software update from Toshiba to hopefully stop the problem from occurring again. With four TVs in the house it is only a matter of time before we will need a repair man. You can be sure I will be calling David again.
Description of Work: It was a pleasure working with a true professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

marc A.
12/2012
5.0
tv repair
  + -1 more
Came on time, explained what he would do, showed the burned out parts and promptly replaced them. Said if further problem ensued he not charge for service call and perform further work if needed.
Description of Work: removed the burned out parts and promptly replaced them. Tested system to make sure it worked

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Michael H.
11/2012
5.0
tv repair
  + -1 more
David came over, took the TV off the wall and transported it to his shop. He replicated our problem with the TV, ordered the part and delivered the TV back ASAP. We are most happy with the repair.
Description of Work: Our Samsung 52 HDTV went down. UGGG! We checked Angies List and decided to give David a call for help.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Brian W.
09/2012
5.0
tv repair
  + -1 more
David arrived on time, quickly diagnosed the "2 blink" power light problem with our Panasonic 50" plasma TV, replaced parts and quickly fixed the problem. He was very personable, professional and knowledgeable.
Description of Work: David was on time, professional and solved and fixed the problem with our 50" Panasonic plasma TV in less than an hour and a half. We would definitely use him again for any electronic repair issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240
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Contact information

764 Fairview Rd., Asheville, NC 28803

www.RobinsonElectronics.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 4:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

TV Repair,
Electronic Gadget Repair,
TV Service - Cable,
Appliance Repair,
VCR Repair,
Computer Repair

FAQ

Robinson Electronics is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 4:00 PM

Robinson Electronics accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
No, Robinson Electronics does not offer free project estimates.
Yes, Robinson Electronics offers eco-friendly accreditations.
No, Robinson Electronics does not offer a senior discount.
No, Robinson Electronics does not offer emergency services.
Yes, Robinson Electronics offers warranties.
Robinson Electronics offers the following services: Repair Service For All Brands, We hookup connections, do installation & service of all TV's, Plasma, LCD's & Monitors, Projection & LCD, DLP, Flat Panels, Computers, Microwave Ovens, VCRs, Used Electronics Sales.
We do not mount, or install Flat Panel TV's on customers walls.

Contact information

764 Fairview Rd., Asheville, NC 28803

www.RobinsonElectronics.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 4:00 PM