Pisgah Roofing & Restoration

Exercise caution when considering Pisgah Roofing & Restoration, particularly for insurance-related repairs. While the quality of their actual work was good, their project management and communication were severely lacking. After a pipe burst caused damage to our home in January 2024, we contracted with Pisgah for repairs. Be aware that they require you to sign an exclusive contract before beginning insurance negotiations. What followed was a 10-month ordeal marked by: -Five months just to finalize the initial estimate, while our home continued to suffer water damage -Multiple unanswered calls and emails -A four-month delay between paying the 50% deposit and work beginning -Incomplete work followed by payment demands -Final repairs completed only after extensive follow-up The construction crews were professional and their workmanship was solid. However, the company's poor communication, disorganization, and apparent lack of urgency made this a frustrating experience. Had we not been bound by contract, we would have sought services elsewhere. Note: I later discovered previous reviews describing similar experiences with extensively delayed work after deposits were paid. Consider this carefully before signing their binding contract. Furthermore the only moments when Pisgah was taking the initiative to reach out to us was when they were owed money. At no other point during the entire project did they make first attempts to call or contact us in anyway. TLDR: communication and project mgmt was abhorrent and basically non-existent. Project took 9 months to finish despite being a small home repair.

Amazing work from Jay and Tomy!

Work done was great, but their estimate on when they'd start was way off. Didn't hear from the company for several weeks after they said they'd do repairs.

Pisgah Roofing inspected our roof after we reported a leak & they convinced us we needed to replace our entire roof to fix the leak. We trusted their advice. Roof was fully replaced ($14K) & a month later after a storm our roof started leaking again in the exact same spot. Pisgah Roofing came back out & told us leak is due to window frame NOT the roof, so we spent $14K for no reason. When we asked if they could fix the frame they told us no stating their warranty only covers the roof. When I voiced my frustration that they had us replace our entire roof for a leak caused by another issue Pisgah simply replied that “it’s all trial & error”. Highly recommend going with another roofing company who is more trustworthy.

good except for several planks used for flashing on roof. they were bare unpainted wood. after I complained, they were painted.

I'm not happy with the service. I felt pressure. He wanted a set up the work. I Just wanna set up intimate. He just only see my roof and ask me $500 payment and need to deposit $250.

It was good. They did a good job. They were very professional. They have a reasonable cost. The project was completed on time.

It went wonderful and they were excellent. They were a great communicator they helped me from start to finish and he walk me through the process from the insurance and up to the finish. They were friendly and easy to work with.

They were fantastic, easy to work with they communicate well they kept on touched and they answers all my question and they did a great work.

They did great work. The materials are great. They have good customer service and has a reasonable price. I have a 50 years warranty with them. In 50 years, I'd hire them back!

It went well and they did well. I will recommend them and they did a good job. They were on time, professional affordable and knowledgeable.

They did a fantastic job the communication is very good. They gave us several choices on what is the product we really desired for the roof and they did the work quickly with no delay and they have a reasonable price.

They were excellent! They came when they said they were going to, did it quickly, and professionally. They were pleasant to deal with.

The service was great. They were nice people. I would recommend them.

The service was outstanding. I would hire them again if needed.

WORK WAS EXCELLENT --THE CREW WERE VERY EASY TO GET ALONG WITH, AND KNEW EXACTLY WHAT TO DO !! I WOULD RECOMMEND THEM TO ANYONE

Very quick to respond and address problem

PRR does a tremendous job, not only with their customer service and follow through. I strongly recommend PRR for all of your needs.

Amazing experience from start to finish. The whole team was very professional and completed the work in a clean and timely manner. I would recommend Pisgah Roofing & Restoration for any of your exterior needs!