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PHILLIPS ROOFING

Roofing

Reviews

4.318 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
11%
3
11%
2
11%
1
17%


Rating CategoryRating out of 5
quality
4.6
value
4.0
professionalism
4.3
responsiveness
4.3
punctuality
4.5
Showing 1-18 of 18 reviews

Suzi B.
02/2018
1.0
roofing
  + -1 more
Awful, to say the least. First of all he added squares to the actual number of squares. It took him several days to do this roof job. His final price was considerably higher than his bid price, as he claims he had to do a lot of sheeting and carpentry work. He has returned to the job twice after many phone calls about leaks. The roof is still leaking severely. He claims he is out of business and cannot honor his warranty. We have contacted another roofing company to fix these leaks. This roof was installed around May 18, 2017 and it was coordinated by Leslie and Associates Property Management Company.
Description of Work: Installed a new roof on a rental house in Asheville

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$9,000

Nancy W.
12/2014
4.0
roofing
  + -1 more
Had to call him back next time we had a hard rain, but he came without hesitation and got the job done.
Description of Work: Repair leaky roof.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$600

Meneta B.
01/2014
5.0
roofing
  + -1 more
They showed up when they said they would. They worked all day and cleaned up after themselves and did a great job. They were very friendly and respectful and they included me in everything they did. I also got a great referral from them for gutters.
Description of Work: They replaced the roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jodie G.
07/2013
3.0
roofing
  + -1 more
I tried to contact them for an explanation of the estimate and requested a call back. No one called back to explain or talk to me about the roof''s condition or why it needed replacement. I would have liked to have a repair made.
Description of Work: Evaluated roof for repairs or replacement. Gave estimate for replacement, But not repair.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
3.0

$50,000

Bobby W.
03/2013
5.0
roofing
  + -1 more
Great Job by him and his sons. Second roof over the past 20years. They do what they say they will do and do it. Locate company.
Description of Work: Mr. James Phillips Roofing and his sons done a very good job on replacing my roof. He had replaced it once before, 20years ago . I think Mr. Phillips has replace alot of the roofer.s in in our subdiv.our the past years. Done everything he explain he would do.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Durwood C.
02/2012
5.0
roofing
  + -1 more
They did a professional job. They were on time and we were pleased with the results.
Description of Work: We used Phillips Roofing probably about three years ago to put in a complete new roof.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Srisaila B.
12/2009
5.0
roofing
  + -1 more
I was really happy. I would use them again. I don't see how it could have gone any better. He was prompt, did what he said he would, did more than he said he would and I was happy with the price.
Description of Work: Tenant complained of roof leak. Phillips answered the call, gave me an estimate on the phone and went out the next dry day and promptly did maintenance on the roof. I had requested that they seal vent pipes, clean gutters and give me a verbal report on the condition of the roof. I was given a price of $150 I think and the actual bill was $175 because they also ended up nailing loose gutters back on, which I really appreciated. He let me know the condition of the roof wasn't good and then went back out and measured for his quote.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Wanetta V.
12/2009
3.0
roofing
  + -1 more
After I had done more research into different materials and roofers, Mr. Phillips called about my decision regarding his estimate. I told him I wanted to use a different roofing material (metal) which I had found at the building supply company he uses. He was reluctant to do the work and tripled the cost of the job if I wanted to use the metal. I had priced the materials and found the materials were slightly less expensive with over twice the warrantee than what he wanted to use. I chose to go with metal and another roofer.
Description of Work: Mr. Phillips came to my home for an estimate on removing and replacing a shingle roof. Immediately after leaving, he showed great entusiasm for the job by going to the building supply store and bringing back sample shingles for me to review without even asking. He gave me a written estimate based on using materials of his choice which I have been told are inferior materials costing in the same ballpark as similar, better quality materials.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Rob M.
11/2009
1.0
roofing
  + -1 more
Placed two calls to Phillips, with no returned phone call. Hopefully they'll read this review and reflect on the fundamentals of securing a good reputation as a business. First and foremost, return phone calls PROMPTLY. Remember...if a customer has a good experience, they might tell one or two people. If a customer has a bad experience, they'll tell at least seven people.
Description of Work: Didn't do any work.

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


KEITH H.
10/2009
2.0
roofing
  + -1 more
When Mr. Phillips came to give us an estimate, construction workers were completing a job next door. Some of the construction workers speak Spanish. As part of his talk on why we should hire him, Mr. Phillips made racist comments about workers in other companies. We were offended by his comments and chose not to work with him.
Description of Work: Gave estimate.

Rating CategoryRating out of 5
professionalism
2.0


Durwood C.
02/2009
5.0
roofing
  + -1 more
This job was done in December and January during a bad season for roofing. We had put off the project and finally began to have a bad leak in early December.They worked around the freezing weather and the rainy days as best they could. They showed a lot of flexibility and worked several partial days. They had consistent crew members who showed concern for our job and took care to not damage other areas. They also took on an additional project of removing part of a chimney and this was done with no collateral damage to other areas. The dump truck got stuck in the soft ground and caused some damage which they repaired and covered with straw mulch.
Description of Work: Stripped off shingle roof, repaired areas of rotted wood, replaced with new shingle roofing.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,700

Robert C.
10/2008
5.0
roofing
  + -1 more
Arrived when promised, finished sooner than anticipated. Left the jobsite clean. Excellent results.
Description of Work: Remove and Replace existing commercial building roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

JENNIFER K.
01/2008
2.0
roofing
  + -1 more
I left a message for an estimate, and I received a return call. Mr. Phillips completed the estimate a few days after what he said he would do. I called him back to ask him to provide an estimate for the installation of a ridge vent, and I have not heard back from him since. I explained that I was obtaining the estimate before our closing completed, and I would contact him in January once our home equity line closed.
Description of Work: No work was performed.

Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,800

SUMODH K.
10/2007
1.0
roofing
  + -1 more
Left several messages to come and give estimate. Though a return message was received that Mr. Philips will come and give an estimate, no one has come to give an estimate. This may be indicative of unreliable work ethic and therefore do not trust this company.
Description of Work: No work done.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Sandra M.
08/2007
5.0
roofing
  + -1 more
Excellent work. They called back promptly after I left a message for them and came out and gave an estimate on the day and time they said they would. The price came in almost exactly where the insurance adjuster said it should, far below the other three estimates we'd gotten. They scheduled the work for mid August then called and asked if they could do it one week early which was great for us. During the job they found they had underestimated the shingles required a bit and had to send for more. We were not charged for the extra shingles. They were on time, on budget and on schedule. Very friendly people. They did a first rate job and cleaned up so well that had I not been home I would not have known they'd been there, except for the beautiful new roof. I would recommend this company without hesitation to anyone who needs roofing work done.
Description of Work: Replaced a roof damaged by a hail storm, including flashing and drip edge. Installed a new roof vent and upgraded to 30 year architectural shingles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,170

KENNETH F.
07/2007
4.0
roofing
  + -1 more
He did what he said he was going to do. I was uncomfortable with the fact that he did not actually go up onto the roof when he first gave me the estimate. He finally went up on the roof though and did the work. It turned out alright. My experience with this company was not great, but my they fixed the problem. He did not give me confidence in what he was doing, but he did get the job done. So far, I have not had any problems with the work that was done and as long as I don't have a problem I am satisfied.
Description of Work: Some of the shingles on my roof were blown off, so they patched several places on the roof and installed new shingles.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$475

JENNIFER M.
04/2007
5.0
roofing
  + -1 more
I found Phillips Roofing on Angie's List, and I was not disappointed. The job was done quickly and well completed without supervision, and not a scrap of debris was left behind.
Description of Work: Removal of 3 courses of old shingles from a 100 year old cottage, re-shingling and flashing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Jerry H.
11/2006
5.0
roofing
  + -1 more
Job was completed on time and quality products were used. The crew was efficient and hard working. They did an excellent job.
Description of Work: A complete new roof was installed, including replacement of all plywood. Old roof removed and disposed of. Ridge vents and flashing installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,596

    Contact information

    68 TREMONT ST, Asheville, NC 28806


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing

    FAQ

    PHILLIPS ROOFING is currently rated 4.3 overall out of 5.
    No, PHILLIPS ROOFING does not offer free project estimates.
    No, PHILLIPS ROOFING does not offer eco-friendly accreditations.
    No, PHILLIPS ROOFING does not offer a senior discount.
    No, PHILLIPS ROOFING does not offer emergency services.
    No, PHILLIPS ROOFING does not offer warranties.

    Contact information

    68 TREMONT ST, Asheville, NC 28806