Patton Property Group-Keller Williams

We were buying our 4th home and had called on a property listed by KW. We were told their company provides The Homes for Heros rebates and uses the services of companies that provide discounts to Vets and Healthcare personnel, so we decided to go with them to help us find a home in the Asheville area. We relocated to the area from Central Florida. We found that we paid 3 times as much as before on our home inspection and it took 3 times as long to get to closing (60 days) than ever before!! When we called to speak to the owner, Rowena Patton 3 separate times we were told she would call us back...we are still waiting for that call and we closed 2 months ago! The best we can figure is that they are spending all their time and energy getting contracts signed and then handing them all over to 1 closing mgr! We were told one day that the closing mgr just came back from a week vacation at the beach and that they handed her another 31 contracts!! This company does not put the customer first in any way! They are only interested in having ppl sign up not only to purchase with them, but then they have you sign with all of their inspectors, appraisers, title companies, lawyers, lenders, all with the promise of Homes for Heroes discounts that we never saw! Not only did we pay everyone involved top $$ we literally had no one representing us, the buyer! The Lancaster law firm was only representing the realty company and Everett Financial DBA Supreme Lending out of Texas. We paid $875 to Lancaster Law firm and $995 to Supreme for an Application fee!! We have an Excellent credit rating so we could have obtained financing from anywhere we chose. Like I've said this was our 4th home purchase and with the other 3 our Realtor was there with us every step of the way. Not so with Rowena Patton KW Asheville, the Realtor literally hands everything over to the closing mgr that sits in a tiny office with 30-50 contracts on her desk at any given time! This poor woman is so stressed out she starts taking it out on the buyer! We would get one excuse after another and she would blame things on the mortgage company or whoever else she decided on a particular day! No sense of professionalism. Then like I said, when you want to take it to the head of the company, the one with her name on the building, you never can speak to her! What a joke this company is!

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Agent Ernie Martinez made an appointment in February through a booking service to come and show the property, I have listed on For Sale By Owner and on MLS. No Show, no call .... I called and spoke to the broker in charge about the issue. Another appointment was made by this same agent for an Agent Preview on Mar 20th ... then it was rescheduled for 1:45 on March 21st.... and finally it was cancelled at 1:52 on March 21st. Unprofessional, rude and unbelievable .... I readied this house more than once, on someone's word, which meant nothing to them. They fooled me twice, so shame on me? Never again.

A fellow jumped off of the Empire State building. About half-way down someone asked how things were going. He replied: "So far, so good."

From start to finish, which was less than 3 months, was smooth & efficient in the selling of my town home. Patton Property team is a great bunch of professional people who know what they're doing and have your best interest at heart. I say, "Try them!"

They were efficient and personable. They did a good job and took good care of us.

w

I met Blake Simons in the fall of 2011 while visiting Asheville without my wife. I asked him to show me in an hour meeting what was available in my price range. His presentation was so thorough that I hired him on the spot. I returned to California and my wife for the holidays. Blake and I stayed in touch by phone and email to refine our house musts and wants. Our CA house sold so quickly, my wife and I did not have time to return to Asheville on a house hunting trip. So now the pressure was on to quickly find the house and location that would met our needs for the rest of our lives. We would be living in a motel with a poodle until Blake delivered. And deliver he did. By the second day he had us in love with a property that was perfect - our price range, the square feet we wanted, amenities above and beyond our wish list, a private neighborhood of very friendly neighbors that is so quiet the song birds from the surrounding woods entertain us, yet the mall and every business and service we need is within a five minute drive. I just can not praise enough the performance of Blake Simons. And to top it off, we thouroughly enjoyed our time with Blake. He is both a professional and a good guy. And ladies, he is single.

Was a great experience, due in large part to her fairness, honesty, conscientious attention to details, and people skills. She ranks right at the top of Realtors we've dealt with over the years (more than we care to remember). It's a tough, competitive business, but in our experience she bounced over some rough spots and managed to keep her sense of humor. Neat person, with a broad professional background that serves her well.