Moore's Small Engine Repair

Description of Work: I took my tiller for repair because I purchased it from Moore's several years ago and was told it would be finished by mid-June. When I didn't hear from them by June, I called and was told it would not be ready until August because it needed a new carburetor and it was on back order. I called again after a few weeks to ask why it took so long to get a carburetor because I could order one online and it would arrive in a few days. The lady said the ordered from a specific company and that company only manufactured the carburetors when they had enough to switch from one set of equipment to another. This didn't make sense to me, but I gave her the benefit of a doubt. It is now August, and when I called he said he could not find the information on my tiller and for me to call back. When I called back, I was told the carburetor was still not in and was told there would be a charge if I picked it up even though they have done nothing.

Description of Work: I requested that my Honda self propelled mower be serviced for the winter and that it needed a repair to the self propel system. It wasn't pulling the mower.

Description of Work: Replaced pulley on lawn mower

Description of Work: I SO wish we had looked on Angies List before the Lawn Mower was taken in for service! We bought a Cub Cadet from Home Depot a little over a year ago. We had purchased an extended warranty. We really loved the Cub Cadet and it seemed to be working well...until just recently. We NOW believe it was an adjustment that was needed in order to help it get up hills (it REALLY strained). We contacted Home Depot and were directed to take our lawnmower to these... individuals (who clearly should NOT be in a business where they do work for the public!). After they had had the mower for over a week, we contacted them and were informed that they were three (3) weeks backlogged. Although we were DESPERATE to receive the mower back as soon as possible, we waited over the three weeks before my husband went over there to find out exactly when we would be receiving the repaired mower back. We learned that in over the three (3) week period, they had done NOTHING! They had been paid $50 in order for them to pick the mower up, and to drop the mower back to us, My husband carefully went over the mower and found that, as expected, nothing had been done to it (aside from it sitting in the elements for the last three (3) weeks).

Description of Work: Had them tune up 2 mowers and a weed-eater. Good result. Took in a hedge-trimmer that would not start. Bad experience.

Description of Work: I ordered a part from them and was told it would be in on Friday. The part did not arrive until Tuesday afternoon. I needed the part on Friday. So I found it somewhere else. They would not refund my money and were very surly and nasty at every opportunity that I spoke with them. They informed me that special orders were not refundable, there was plainly a sign in the office. My order was by phone. This is my second experience with them in the last 4 years and both experiences ended with me angry for the way I was talked to. They do not care if the customer is happy. Very rude and disrespectful.