Junk Recyclers

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Easy, efficient, fast service.

They were very professional and easy to work with.

Initially there was a mix-up in communication. The misunderstanding was on my part, but Tyler Garrison was most professional in his response, and the service was performed exactly as outlined. They arrived on time, and all I had to do was walk around with them and tell them which items to take away...no lifting, no tossing, no kidding. They're great, they're green, and my junk is GONE!

Went well. Professional and friendly.

Pleasant, quick and hard-working... Couldn't ask for more

Didn't use

They were flexible and accommodating and didn't require the junk to be collected in one spot. They gave estimates before doing the work.

When I set up the appointment they informed me I would be charged a $45 fuel surcharge. I am just in the next county over, on the border. I felt this charge was excessive so I cancelled the deal.

He contacted me the evening that I purchased my Big Deal via email. I advised that I would contact him in a couple of days, in which I did. He advised that they were within range (driving distance), however, if it's outside a 15minute radius, it would be $45.00 extra to pay for gas, etc. We really appreciated that information up front because we really didn't have that much stuff to be hauled away. He was very nice, up front and professional. I would definitely recommend him to others.

The service was wonderful and the staff were a delight to work with. The two young men who came to my house were very friendly and professional. I had purchased an Angie's List deal but had not printed the coupon and they even waited until I found my order on Angie's List and printed it. It was a great experience and I would recommend them to anyone. Very professional company.

They did a good job, taking away a bunch of junk from my basement that I had collected into a pile. They were thorough and pleasant, and ended up hauling a little extra for me than the original agreement for a little more money. I would (and probably will) hire them again.

The service was wonderful and the staff were a delight to work with. They even helped me with an additional chore out of the goodness of their hearts! I would recommend them to anyone.

After seeing the special on Angie's List and reading the reviews, I called Tyler on Saturday 3/22 to inquire about hauling off junk from a rental house, giving him the address and what needed to be done so he could give me a quote. I did not receive a response, so I called again on Monday 3/24. Tyler called me back and was professional on the phone. I explained I was going to be in all day classes on Tuesday and Wednesday 3/25 and 3/26. He said they preferred to meet the owner and go over what needed to be done, but would work with me to get the junk removed, and I gave him my credit card number. He said they normally didn't do credit cards, but would in my case, and just add the merchant fee to the cost of the junk removal. I agreed to this, after speaking with Tyler and reading the Angle's List reviews. Tyler said they would write down an appointment to remove the junk 3/26 but would try to fit it in on 3/25. While I was at the all-day class on 3/25 and had a break, I had two urgent messages on my cell phone, which were from the guys who were coming to pick up the junk, letting me know they were ready to meet me at the rental house. I got ahold of the guy who called and explained what Tyler and I had agreed to. He said, "okay, but it may cost $500 or more." I told him based on what I observed I thought it was a little under a truckload (not knowing how large their truck was). Later that same evening (3/25) I received a message on my cell phone from Tyler telling me they had taken a full load but there was still some more to take. I called on my cell phone and left Tyler a message staying to please go ahead and get rid of all of the junk. Then when I got home there was another message from Tyler telling me that they had picked up one full truckload and there was an additional cost for televisions the previous tenants had left behind (this message was from earlier in the day, not in response to the message I just left via my cell phone). I assumed because I left the message that same evening on my cell phone, the work would be completed, so I went to my second day of class on 3/26 and didn't think anything more about it. On Wedneday 3/26 late morning Tyler left a message on my cell phone just asking me to call him back, with no more detail. I did so on my lunch break on 3/26 and left another lengthy voice mail message for him to remove the remaining junk, explaining again I was in the second day of my class and couldn't use my phone while class was in session. On Thursday 3/27 I hadn't heard back so I called Tyler again, left another message, and he called me back within an hour, telling me they had charged my credit card for a full load plus televisions and the additional merchant fee. I asked him if he had received my other two lengthy messages about removing the rest of the junk, and he said one of my messages was cut off and he didn't hear it in its entirety, but did say they were hesitant to remove the rest of the junk without my okay. He thought there would be another quarter to half of a truckload. I told him I was turning the house over to the new tenant early that evening, Thursday 3/27, and he said they'd get out there to remove the rest of the junk, and he'd add the cost of the quarter to half of a truckload and then take the 10% "new customer" discount off the entire balance, and he'd call me back late Thursday or early Friday with the total. I also told him I needed a receipt for my accountant. When I went to the house early evening, Thursday 3/26, most of the junk was gone, but I have to admit some stuff was left, including an old tire and some old lumber. But most of it was indeed gone. I also noted later that evening that I had received yet another call from the guys coming to pick up the remaining junk that they were headed out there and expected to meet me there. I wasn't in class that day, but didn't see that message on my home phone until that evening. As of today, Monday afternoon 3/31, I still have not heard back from Tyler regarding my total cost, the discount applied, nor mailing or e-mailing me a receipt. I will likely try to contact them tomorrow or Wednesday if I haven't heard back. Overall, they seem to be good guys, but the communication (both with me as well as internally) appears to need work. On the other hand, the way they were doing this hauling job was not within the way they appear to have their system set up.

They completed the job quickly

It was excellent. I loved that they came and got it at the time they said they would. I didn't think that they were outrageously priced.

I actually had everything at front of my place already, so I can't rate in respect to their deeper clean/collecting services...They were both very professional, kind, courteous and lightening fast! It was a smooth transaction; very pleased each step of the way. I will not hesitate to call them again!

Two men arrived. They were very polite and well spoken. They brought the heavy mattress from upstairs down to the truck. Took no more than 10 minutes. There was no charge, I guess since it was a mattress. They were kind enough to help take a couple of boxes (containning the new mattress) up to the bedroom. I was so pleased with their service that I gave them a well deserved tip. These guys get an A++++ in my opinion.

They came on time, were very friendly and careful not to damage walls etc. Everything was out and loaded onto their truck in less than an hour.

I hired Junk Recyclers for two reasons. First, their prices were the best I could find. Second, they make a serious effort to recycle or reuse everything they haul off. For example, I had two large pieces of exercise equipment, only one of which worked. They said they could turn the broken one into scrap metal. I had a lot of other over-sized items like an old, nasty sofa and chair, a broken stroller, and a huge tube TV, etc. Basically stuff that was too much for me to handle myself. They will do what they have to with the items in order to take as little to the dump as possible. They also resell items they "upcycle" and "repurpose" at their store, The Regeneration Station. The price was very reasonable and the workers were all very nice and polite. Three men came and had the job done in about 30 minutes. They were even a little early.