Higher Ground Rainwater Systems

This was once a quality company that provided good, timely gutter cleaning service. That company no longer exists. I was a long time customer. My gutters were scheduled to be cleaned in December. That hasn't happened and the date hasn't been changed. I tried reaching them via phone, on their website, and through their new jobs request line, multiple times with no success. They don't even have the decency to reply, if only to say we no longer do gutter cleanings. They are now an uncaring, unreachable company that you should avoid dealing with no matter what your gutter needs are.

In the end, not well. We needed a leaking gutter seam fixed at our vacation house because it was dripping on our deck and ruining our stain. Higher Ground came out and made a repair in June 2022, which supposedly fixed the leak. We then arranged to have our deck restained. Since this is a vacation house, we weren't able to go back to the house until August 2022. At that point we discovered that the seam was still leaking onto our newly restained deck. We contacted Higher Ground via email and phone to try to get them to come out and finish the fix. They were not very responsive and got a little nasty about only allowing 10 days for "quality control issues" on their work, even after I explained that we are not down at the house full time to be able to see that it wasn't really fixed. So they refused to make good on their work. From my perspective, I paid for a leak repair and did not get a leak repair.

Carson and Matt did a terrific job, very thorough and answered all questions asked. Our home is five years old and the white trim was very dirty...looks like we just painted the house now! Higher Ground has been doing our gutters the past several years, always a great job. Thanks Higher Ground and to Carson & Matt for an excellent job.

We were very satisfied with them. They did an excellent job. I will definitely recommend them and absolutely use them, again.

very well. very good teamwork. two fellows. very courteous.

It went very well. They were very neat, and the house looks great. Nothing was damaged in the process. The two people who did the work were very professional. It was an all-day job.

I had Higher Ground Rainwater Systems come for an estimate. I paid $85 for this estimate. However, I never received an estimate after waiting 3 wks. I received an email apologizing for the wait and I was refunded the $85. I appreciated the email and the refund. Classy!

There was a bit of a mix up with the scheduling but once it was fixed all went extremely well. the guys did a great job! Will use them again!

Excellent, they were very friendly and professional!

Actually, I've been very fortunate.? I just Googled gutter cleaners in this area and just chose them from the list.

I just had a really good experience with gutter cleaning.? It was excellent.? They sent me an e-mail saying that it was supposed to rain the day I had my appointment and that they'd keep me updated as to whether they could come or would have to reschedule.? So that was nice.? Then they called me and said we're on our way and we should be there within thirty minutes.? They did a good job? They were professionals, there was two, and they cleaned up.? They didn't leave the gutter mess in the yard, they cleaned it up.? They washed the gutters off, so they didn't leave any debris where they had cleaned on the gutters.? All in all, that was another very good experience.? It cost $125 but I was more than happy to pay.? I would give them A's all the way.? Absolutely I would use them again, and I would recommend them to my friends and family.? Actually I also used them last year, probably in May 2016.?

I was not here but it looks all was done satisfactorily.

They were prompt, they did great work, and we were very pleased!

All went very well. I like working with this company.

I thought it went well until in less than a year after installation the wood on the underside of the gutter started cracking and buckling without any leaks. I made several attempts over 3 months to have them come out and look at it. Finally without proper inspection they determined they weren't responsible. I sent a letter to their corporate office in Tennessee including pictures and a timeline of my attempts to get this issue addressed and have not received a response.

Crew was very prompt and courteous. They did a great job; everything went off without a hitch!

They found some loose tiles and they charged me to come back and fix those but not for the inspection. They did a great job. They were very nice and professional.

Always on time. Crew always a pleasure to work with. They do a very thorough job. Effective at using email to schedule appointments and pay for services.

came when scheduled...did the job...all is well

Cleaned all gutters including those on the highest peaks of the house.

They did a great job; called before they arrived (as I requested), were careful and professional, and took additional step to ensure that the gutter was watertight around the rain chain (something that I hadn't considered)

Went very well. I have rehired them several seasons.

They didn't show up a few times. They said they were short people. Then they finally showed up and said there was leaves on the roof so he couldn't get up there and check. So I basically asked them to refund me the money. Which they didn't do. He said he came out but couldn't get on the roof. Then it was raining. He shouldn't have come out if it was raining. We ended up going with a different company.

During the job, prior work that was done incorrectly was discovered. HG modified the plan in action to utilize as much of the existing french drain as possible and while still completely addressing the problem and correcting the issues with the existing work. Overall the final results are exactly what we expected - a dry basement.

The work was done by workers who were Timely, efficient, professional, clean, complete,