H H Gregg

The sale I have no problem with, the delivery service is terrible. I discussed how to get to my house and told the sales people that I have a very steep driveway. The number for my house if plainly visible from the road. However the delivery man could not find my house, he was about three doors down in a huge 26' truck. He called a number of times to confirm my address but even though I could see him half a block down from my address, he couldn't find me. I had moved my little pickup off my drive to allow him better access and mobility at the top of the drive with his truck. He refused to drive up the driveway and asked me to load the refrigerator on to my truck or to get a friend with a truck to bring it up the driveway. He is the delivery man, not me, not my friends. They stated that the truck they were driving was too big, and they would have to reschedule. They called to confirm the rescheduled delivery and asked if I would like to talk to a customer service person and I chose to do this; to make certain they were going to have the adequate staff and truck for the job; unfortunately after being put on hold twice and over ten minutes waiting I was disconnected. I am not impressed.

See Above.

We were very pleased with our purchase and service. Do your research on appliance purchases.

id i

Purchased acomplete set of new appliances over a 10 day period. Washer/dryer,refrigerator, range, dishwasher. They were fine to deal with until our money was in their bank. After that they became very unresponsive...did not return phone calls, did not follow through or honor any of their commitments. 1. On the washer/dryer delivery their driver did not bother to wipe his feet before coming into the house and as a result tracked all kinds of filth onto our family room carpets. I noted this on the delivery slip..the driver took pictures and I notified customer service. I was assured that the matter would be looked after within a couple of days. Never heard back, so rather than have our family room look like a pigsty, we cad the carpets cleaned on our own. 2. They screwed up the dishwasher delivery. It arrived on a Sunday with parts missing. Notified the store. They said to refuse the delivery and a new one would be delivered the next day (Monday). Monday comes, no phone call, no delivery. Called to find out what was going on and was told it would now be delivered on Wednesday, and to compensate us for our inconvenience, they would issue a $50.00 credit back to our credit card. Dishwasher was delivered, account credit was not. Called to check on the credit, left a message, no one bothers to call back. They can keep the $50.00, but the've lost me as a customer and over the lobg term that will cost them a lot more than $50.00 and the cost of some carpet cleaning. After a period of time, someone did finally call me about the problems. It was the delivery manager for this region and she was quite concerned about all that had happened and did indicate that she would at least rectify the financial issues. A\Two seek after I spoke with her lo and behold, checks arrived to cover the promised credit for the dishwasher and for the cost of cleaning the carpet. The story is not quite finished. For every appliance delivery over $499.00 Gegg offers free delivery. They charge for the delivery, then after filling ou and submitting a rebatet a form (getting these was like pulling teeth as well) the delivery charges are refunded in the form of a Visa gift card. I submitted the forms for all three of the deliveries. On one of them I was notified that it wasn't eleigible for the rewfund. Called to complain and again, after talking to more than one person, was told that they would do an override and that I would receive the rebate. So now I'll hold my breath and see if all the rebates are ultimately paid. I still stand by my overall D rating. Dealing with these people is kind of like dealing with health care insurance companies. Occasionally, if you're really lucky you come across someone who cares.

Pretty much as detailed above. I will not purchase appliances from HHG in the future.