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Geek Squad - Best Buy

Stereo and Home Theater Systems, Appliance Sales and Installation, Computer Repair,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

30 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.915 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
0%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-15 of 15 reviews

Pam C.
05/2022
1.0
phone repair
  + -1 more
Told to come in without an appointment for a new battery. When I arrived was told I needed to have an appointment. When I arrived the next week I was told they didn’t have the battery in stock. That’s two hours of my life! Total frustration. They’re smart enough to send an email checklist to make sure I was prepared with my phone to have the battery changed. They were not smart enough to send me an email saying they didn’t have the battery in stock. Total garbage!
Description of Work: New iPhone battery

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Ross A.
04/2017
5.0
home theater design
  + -1 more
Went smoothly except had a issue with the cable box that needed the cable company to complete.
Description of Work: Install and set up a new TV with existing components attached.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Doug D.
03/2017
5.0
appliance sales
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Bruno O.
11/2015
5.0
home theater design
  + -1 more
unknown
Rating CategoryRating out of 5

Frances S.
09/2015
5.0
computer repair
  + -1 more
They sent Adam to my office and he was the best I have used. He was professional and knowledgeable and super helpful!
Description of Work: Found missing dll and repaired non working business computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99.99

Bruce B.
09/2015
5.0
home theater design, computer repair
  + 0 more
Great Service *************
Description of Work: Excellent customer service by Geek Squad Rep* !!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Elizabeth .
03/2015
5.0
computer repair
  + -1 more
They were great. They did what they were supposed to do. They were very professional. I will certainly request them again, should I have the same issue. They have helped and they were good. They were reasonable for everything that they did.
Description of Work: I used the services of Geek Squad – Best Buy when I needed a repair for my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Sandra E.
01/2015
5.0
home theater design, tv repair
  + 0 more
Robert and Walter spend four hours installing a myriad of products. I haven't had at TV in 20 years, so it was an extensive project. Installation was seamless, and Robert's explanation of how to use the Harmony remote was thorough and complete. I could not be happier with this service.
Description of Work: Installed and calibrated equipment - smart TV, Wii, Wii balance board, Apple TV, VHS player, BlueRay DVD player.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Nicole B.
01/2015
5.0
appliance sales, car stereo installation
  + 0 more
The installation went great- the only problem we had was the customer rep on the phone gave us some incorrect information which resulted in me having to make an extra trip out to Best Buy- but the price and installation were great.
Description of Work: installed stereo into truck

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Michael C G.
12/2014
4.0
home theater design, tv repair
  + 0 more
Went fine but only took a few minutes.
Description of Work: Mounted TV.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$80

Susan C V.
12/2014
5.0
computer repair, computer sales
  + 0 more
I got a computer from them two years ago and when I took it home the disk drive was not working. I took it to them and within a week I got it back.
Description of Work: I get my computers form Best Buy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Rupert O.
06/2014
5.0
appliance sales
  + -1 more
everything from the first sales contact, through the delivery and installation was perfect.
Description of Work: Sold, delivered, and installed new refrigerator, dishwasher, and washer and dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

James M.
12/2012
5.0
home theater design, tv repair
  + 0 more
It was the first time I had used them. They were very quick and professional. They did everything right.
Description of Work: They mounted a flat screen TV and hooked up surround sound for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Frank / Marianne G.
07/2012
5.0
home theater design, tv repair
  + 0 more
They have always give good service, and there prices are competitive.
Description of Work: We bought a of entertainment equipment from them. We also use geek squad to install our television, and they hooked the entertainment center.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Les M.
04/2011
5.0
appliance sales
  + -1 more
BEST BUY had the best prices. the salesman was very honest and helped us with discounts. i would use them again in the future.
Description of Work: BEST BUY sold me a dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$604

    Contact information

    83 S TUNNEL RD F, Asheville, NC 28805

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Stereo and Home Theater Systems,
    Appliance Sales and Installation,
    Computer Repair,
    TV Repair,
    Phone Repair,
    Computer Sales,
    Auto Radio Service,
    TV Sales,
    Auto Sales,
    Camera Repair,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 4.9 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

    Contact information

    83 S TUNNEL RD F, Asheville, NC 28805

    www.geeksquad.com/repair