I've had about 20 prints framed over the years by Frugal Framers. All of them were limited edition prints that go up in value overtime. I explained this to the shop and how careful they had to be with the prints.... they assured me that the prints would be well taken care of and not damaged in any way. Recently, I've seen the prices rise for the prints I've had framed and decided to sell them to collecters. I've went to take them out of the frame to ship and to my surprise all the prints are all glued to a foam backing. Thousands of dollars worth of collectible prints ruined. They look good framed, but are essentially worthless to any collector. I had to return all the buyers money after finding out the posters where ruined.
Description of Work: 20 prints framed
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$2,000
Response from Frugal Framer
Hi [Member Name Removed], Thank you for bringing this to our attention. I would like to talk with you further about your concerns. From what I have been able to uncover, the pieces were framed between 2012 and 2014. I will need to access our old computer system to gather a bit more info and will try to do that today. Would you mind calling the shop tomorrow? We are open from 9:30 - 5:30 and the phone number is 828-258-2435. Thank you, Jennifer
William U.
04/2017
5.0
picture framing
 + -1 more
We went to the shop on Hendersonville Road. I believe the person that helped us was named "Terry." The suggestions that he made for the matting material and the color/material for the new frames were perfect! Cost was less than what we were expecting when we first went into the shop. The gentleman that waited on us was patient and had an excellent eye for color and style. He was very careful with both items, which we really appreciated since we could never replace them. We will definitely use Frugal Framers again.
Description of Work: We had two items that were initially framed overseas that needed new frames. One item was a Turkish tile and the other was a very large framed farewell gift with numerous cutouts of for special photos.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$228
Reid T.
02/2016
5.0
picture framing
 + -1 more
I have used Frugal Framer for over 20 years for everything from diplomas to kid's art work to antique prints. They have always been very nice, did the work as requested and communicated when needed. More importantly, they are enthusiastic about the pieces they framed, keep excellent records of the way they framed things in the past, and always greet with a smile. The records are important so that the mats/frames/size can be matched if I bring in something new.
Description of Work: Picture framing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Thomas S.
08/2015
4.0
picture framing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Ashley B.
02/2015
5.0
picture framing
 + -1 more
I love this place. Jerome is a delight to work with--very knowledgeable and helpful. I have gone to them for about 6 months now to have my photos matted, and am very pleased with price and service.
Description of Work: Matted photographs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Thomas P.
12/2014
5.0
picture framing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
kasha B.
09/2013
5.0
picture framing
 + -1 more
and I'd called for specialty item others who did not carry recommended that Frugal Framer would, It was near closing and I called, told him what i needed, said he did carry those, so i said i would hurry. stated it was for my setup for a show--i pulled up minutes after closing time, but he came around to the car, verified i was same woman who called, heard what i was using the picture hanging elements for --said he did have it and would i mind waiting? of course i would wait! He was going in to the store to get them --came out with numbers i had indicated would suffice for now and wished me well in the show. no payment required. What service and what a gentleman! he is the owner, i did not catch the name--sorry,
Description of Work: provided a specialty item waiting for me-- - after hours -I arrived just after closing time, --he went in and brought them out & no charge--hoped that would give me good energy for the show!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard R.
12/2012
5.0
picture framing
 + -1 more
Great they spent a lot of time with us picking out the best frame we could agree on. The finished product was exceptional and it was done in a timely manner.
Description of Work: We had a few paintiings we bought in Italy framed by this company
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Laurie F.
12/2012
3.0
picture framing
 + -1 more
THey were delightful and affordable, but the finished product is very lumpy and looks quite bad when interior lighting makes shadows on it . . . it must not have been pinned adequately. I have seen and purchased MUCH BETTER framing of embroidery FULL DISCLOSURE-I have not yet addressed this with them, as I think it is irreversable and might cause some destruction to the piece. I wouldn't hesitate to use them for picture framing, but I might look elsewhere for cloth framing.
Description of Work: THey re-framed an emboidery piece for me
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$48
Response from Frugal Framer
Hi Member, The Frugal Framer has an unconditional guarantee on all work that we do. Your embroidery was stretched and pinned and is totally reversible. There would have been no damage to your art. When you have time, please bring the embroidery back in so that we may look at the work and re-stretch it to your satisfaction. We have stretched a lot of embroideries over the years and we want to make sure that you are satisfied with the work that the Frugal Framer has done on this particular embroidery. We hope to see you in the near future. Karen Frugal Framer
Carolyn S.
01/2012
5.0
picture framing, interior designers
 + 0 more
Looked through their frame collection, which is very nice and expansive. The young lady helped me pick out mats and knowing that I wanted to keep the price down, selected frames to try that were within my price goal. We tried various mats and frames, and for one piece decided to keep the original mat. The price is a very good value. The pieces of art were taken out of the frames and mats removed so she could better determine the art size. From there we went to mat selection and then frame. While waiting for the art to be removed from frame I looked at their nice selection of pre-framed art. It was well done as to quality of the entire framing job. Lots of local Asheville art.
Description of Work: Took two of my fairly large framed pieces of art in to be rematted and reframed. The young lady that helped me had a good eye for the job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Sally L.
02/2011
5.0
picture framing
 + -1 more
They are just so wonderful it is off the charts. They do a superb job and the people are so knowledgeable. They guy who owns it, he knows more about framing and the history of all kinds of things that are related. He has helped me find resources for restoration of old photographs and other kinds of things. He's helped me find somebody to clean and restore a painting that my grandmother did. They always do what they say they are going to do, very professional.
Description of Work: He framed 4 photographs of my great great grandmother.
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Service Categories
Framing,
Interior Design and Decorating
FAQ
Frugal Framer is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 9:30 AM - 5:30 PM
Tuesday: 9:30 AM - 5:30 PM
Wednesday: 9:30 AM - 5:30 PM
Thursday: 9:30 AM - 5:30 PM
Friday: 9:30 AM - 5:30 PM
Saturday: 9:30 AM - 5:30 PM
Frugal Framer accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Frugal Framer offers free project estimates.
No, Frugal Framer does not offer eco-friendly accreditations.
No, Frugal Framer does not offer a senior discount.
No, Frugal Framer does not offer emergency services.
No, Frugal Framer does not offer warranties.
Frugal Framer offers the following services: Picture framing & framing.