Five Step Carpet Care LLC

The crew was mindful of covid and arrived masked, performed their work efficiently and treated me respectfully...Couldn't ask for more than that! The carpet looks new and I'm totally pleased.

If I could give this company an A+++, I would! The two men from Five Step Carpet arrived on time and were friendly, efficient and professional. They cleaned everything extremely well, better than any other company I’ve ever tried before and I will certainly be calling them again for additional services.

I think this company is great! I have used them several times and I am always impressed by the way they take their time and do a thorough job. The next time they come I am going to have them clean my sofa and loveseat as well as the carpets.

Our house was up for sale. The antique rugs looked old and dirty. Garrett and Russell came and picked them up, took them into their facility and cleaned. They came back looking new. I could not of asked for better service are nicer people to work with. We’re now on a new home and have them coming out next week to Clean carpet in new home.

These guys are GREAT! Showed up exactly on time (which is a rarity anymore it seems), did the work in a fast efficient manner and left the house in great condition. They needed to make 3 trips to handle my kitchen floors and only charged a nominal travel fee to complete the job. I'm really happy with the end result and will definitely hire them again.

Garrett and Russell were professional, courteous, punctual, and my carpets look amazing. This is the second time we've used this service and we continue to be pleased. Prices are competitive and service is bar none.

Perfect. They were professional, timely, helpful, and did a great job. Additionally, I love that the company is environmentally clean. I have used this company several times and will continue to use them.

They are professional, on time, friendly, and did great work.

I've used 5-Step numerous times, and each time, I'm always impressed and satisfied. They are responsive, prompt, professional, reasonably prices and do a fantastic job, Highly revommend!

They were professional, on time, friendly, and efficient.

They were very professional, pleasant, and on time.

Crew was on time, professionally dressed, and answered all my questions. Very happy with the end result. One caveat. the cleaners said the carpets should be dry within a few hours so we left the house to let them dry. When we came back a few hours later the carpets were still damp. Not a problem but something to be prepared for.

I thought the rugs were a bit too wet, wondered if they had picked up excess water. However, was dry by next morning. Might use them again, but might think about it.

Very responsive, happy with services and would use again.

It went very well. Workers called to let me they would be a few minutes late and to get more specific directions. I suggest that they ask the customer where they can get water needed. The carpet was more wet than I expected but it was dry by the next morning.

I was amazed how beautiful the floors came out! We were pretty sure they would nred to be refinshed, but after the clean and polish all of the beautiful wood grain and character were revealed.

The two guys were professional and did a great job.

Have used several several times with great results.

Did a great job with remarkable improvement! Thanks. Will definitely use service again.

Second time using these guys. Very professional, good work, thorough, asks questions appropriate for the job. The work on problem areas such as pet stains and deoderize the area as well. When done, the carpet looks like new.

Everything A+ from the initial phone call, punctuality, service, and professionalism. Will definitely hire again!

We were extremely pleased! The products used were explained in advance and an estimated quote was provided. Two professional cleaners arrived on time, measured the space exactly and provided the exact cost, prior to beginning, which was very reasonable. They went right to work, and performed the cleaning quickly and efficiently. The very dirty carpet in our newly purchased home, which we speculated hadn't been cleaned in years, were cleaned beautifully! There was a fresh fragrance as the work was being done, which dissipated quickly. We highly recommend this company!

Very well. The technician was responsive to questions and concerns, and explained the service in detail. Very positive.

Very pleasant and professional. Did a great job.

Excellent! Rug is shiny silk and cleaned very well.