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Carolina Comfort

Heating and Air Conditioning, Natural Gas Lines

About us

Locally owned for over 39 years. Brand -York, Mitsubishi, Lennox. Additional contact name - David Rentas.

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Air Conditioning - Installation, Sales & Repair

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.780 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
5%
2
4%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 80 reviews

Stacey P.
05/2018
2.0
heating & air conditioning/hvac
  + -1 more
The technician came out after hours and got our unit up and running in about 40 minutes. I knew there would be a higher charge for coming out after hours. I called around to other companies in the area to see what they charge for the same service since we thought ours was way overpriced. We found out that we had been significantly over charged. There was a charge of a $148 for them to show up after hours. $40 part plus $10 filter. Cost and labor including the parts was an additional $250! We ended up spending over $400 for a $40 dollar part and 40 minute repair job. Other companies would have been in the ball park of $200. We had used this company in the past but could not remember their name. We accidentally used them again because of an emergency. We were out of town so I could not access my files. We were overcharged significantly by this company 2 years ago and did not want to use them again. I would definitely check around and price compare so you will not be burned with the pricing as well.
Description of Work: Needed to get our AC unit working again

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$436

Response from Carolina Comfort
Dear [Member Name Removed] I am sorry you feel you were overcharged. However, we feel your review is a bit harsh. We have always been upfront with our pricing. It is our understanding that: 1. You called for emergency service in the middle of the night. 2. Our tech let you know upfront the charge was $148.50 (time and a half of our regular rate which is $99.00) [Member Information Removed]. You agreed to the rate and wanted him to come out. You told him you couldn't get in touch with the company you normally use. 4. Our technician arrived around shortly after-around midnight- diagnosed the unit, had the parts on his truck and called you with the flat rate price to repair. 5. You agreed to the repair price and told him to go ahead. 6. Our technician gets you up and running in less than an hour. 7. Our technician was courteous and went above and beyond. Even making sure all of the lights in your rental were turned off as all of them were on when he arrived. At the time of the repair he also noticed your filter was clogged and didn't want the motor to burn out on you so the filter was changed as well. In review - Our background checked capable technician arrived at your home quickly, shortly after midnight, gave you all the pricing upfront, fixed your unit so your air b and b would remain open and we get this kind of review. We are not sure where you got the "$40 part" from. We know we are not the cheapest company in town and will never be. We do not work out of our home or the back of a truck. We have been in business since 1976 in downtown Asheville and we have seen companies come and go. We are not a huge, faceless commercial outfit but a small family-owned company that takes pride in what we do. We appreciate that our technicians are willing to go back out after an 8+ hour labor intensive day and tackle yet another job so that our customers can be comfortable and therefore we compensate them for it. We also appreciate our customers (many we have had for over 20 years) and we treat them the way we want to be treated. We wish you nothing but success in finding a company that meets your budget needs. We are sorry you couldn't get in touch with the cheaper technician/company you normally use when you needed them the most.

Harry P.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have a contract with them for spring and fall servicing and it runs about $300. I give them A's all the way across. We've used them for years which is indicative of our endorsement deal. I would use again. They're do to come in a couple of weeks to service our furnace.
Description of Work: They come twice a year to service my residence and some rental properties. I have a contract with them which is indicative of our endorsement of their service. They treat both the air conditioning and the heating units. They come twice a year to inspect them and do what needs to be done to keep them running. They came last spring in March and April to get the air conditioning units running.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Andrew G.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
The guy who came out was really awesome. I was happy with their service. We do plan some work later down the road, based on when he came the first time. They were really helpful.
Description of Work: They did some maintenance work.We just purchased an home. They were doing an general inspection in that regards. Some issues came up on the home inspection. They did some diagnostic work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Della S.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great, very professional and punctual.
Description of Work: Replace a heat pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Diane J.
10/2016
3.0
heating & air conditioning/hvac
  + -1 more
I would not use them again. They are not responsive and I didn't like the service men. I don't know anything about cost. There was this guy, a Russian technician, he is the one who primarily came for routine service until I got my central unit in the lower part of the house then I started using a different company for everything. But, that guy, there were problems with the unit and the guy didn't seem to know the unit very well but they kept sending him out. He forgot to change the filter one time. It was just the overall quality. I have very little patience anymore when I have to wait on people, or have to call them back. I have been doing this a long time and they get wiped off the list.
Description of Work: They installed a central unit on the 3rd floor of my house.

Rating CategoryRating out of 5
quality
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0


Traywick A.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
I called and made an appointment for the next day. Provider called to let me know they were own their way. Troubleshot the installation, showed me what the issues was and answered my questions.
Description of Work: Provider installed two Nest thermostats for a dual zone heat pump system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Michael K.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
I've used Carolina Comfort for many years. This call took a bit longer to schedule since all their technicians were on an installation project. However, the woman I spoke with called me back late in the afternoon and said she got the manager of the company to come out. He did, and he fixed the issue and charged what I thought was a very reasonable price. The manager's willingness to help clients while his staff was on other projects was much appreciated, and in my opinion, the sign of a very good company.
Description of Work: The blower was not working on the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

James H.
08/2015
2.0
heating & air conditioning/hvac
  + -1 more
The service men are fine, but on 11/23/2011 this company tried to charge me twice. The billing dept. stated my payment hadn't gone through. (I used a credit card). I had proof that they received the payment and they backed down saying it was the temporary girl who did something incorrectly, and she was no longer with the company. But it took until Jan. 4, 2012 to get this straightened out. So I was wary of them doing a repair, although they continued to do preventive maintenance for me, as they had a very competent repair man. He is no longer with the company. Anyway on 05/15/2015 when the new repairman said I needed a capacitor, I told him that I had an insurance policy with a third party that covered parts and labor. I told him unless I would not be charged for this, I would have another company do the repair because I remembered the terrible problem I had with their billing dept. I called the third party insurer and I was advised that yes indeed the part and labor would be covered, and that all the repairman had to do was give the warehouse my account number and the insurer would pay the bill. I handed the phone to the repairman and he listened to how to go about doing this. He said to me, "I'm new so I better call the office to make sure we can do this." I agreed and thought that was a very good idea, because if the office said I would have to pay, I was going to go with another company. I told this to the repairman, and once he talked to his office he told me he could get the part, do the repair and I would not be charged. So I agreed. On July 7th I received a bill for $110. for the capacitor, with a yellow sheet telling me my bill was late and an interest rate of 1.5% would be charged after 60 days (starting from 05/15/2015). I telephoned Amy who told me she would look into it. I asked to speak with the owner, but he was unavailable. On a follow up phone call, I believe on my part, I was told Mary did not do what she was suppose to. I said then unless I hear from you, I will consider the matter settled. "Yes" says Amy. Aug. 8, 2015 I get a bill that is now charging me a finance charge. It is a Saturday and Carolina Comfort is not open. I leave a message telling them I am very upset. I telephone Aug. 10th, and speak to Sammi who tells me she is not to blame for this, and if I give her time she will check on this. I tell her I am very angry, and I want to talk to the owner. He is unavailable, and once again it is the other woman's fault, and she is sorry but her tone is angry. I tell her to lose the attitude because I am the victim here, not her. She states she will call me back this afternoon. At 3:10pm I telephone, and Amy tells me Mary did not do what she should have, and they will submit the bill to the third party insurer, but if they don't pay, I will have to. I ask to speak to the owner but he is unavailable. I say I want to speak with him, can he telephone me? "Well, he left the for the day". I tell her I going away tomorrow, could he telephone me before 10am. "No, he might not even be in tomorrow. It might take a few days for him to call you." I will never do business with this company. The attitude with the billing department is always it is someone else's fault, and nothing is resolved. The owner is not all that interested in talking to a very unhappy customer, nor does he apparently feel the need to follow-up. Because of this--This company does not belong on Angie's list.
Description of Work: He performed preventive maintenance and discovered I needed a new "capacitor".

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$224

Derek S.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
BACKGROUND: called a service provider NOT on Angie's list; they had installed the HVAC system for the previous homeowner. They responded in a timely fashion--given the unusual heat wave we have been experiencing. Their tech did a troubleshooting and said he'd need to replace various parts. He left the site and came back with the parts. When he could not get the unit back online he pronounced it "dead" and told me I would need a new compressor assembly and that would necessitate modifying the coil unit on my furnace too. At least he took the new parts back when the problem remained unsolved. SO-- I was unhappy and went to Angie's List Carolina Comfort had an "A" rating so I called and scheduled a tech. He came the following afternoon. Josh was prompt, courteous, and thorough in his troubleshooting. He was able to determine what the lightning causes power-surges had "fried" and what it hadn't. Within a very short period of time Josh had my AC back online. My AC compressor unit was NOT dead! And what I feared might be a multi-thousand dollar replacement cost was fixed by Carolina Comfort's tech Josh for their minimum service call rate of $99. I couldn't be happier and will and do recommend Carolina Comfort to other's in my neighborhood in need of HVAC service.
Description of Work: Lightning knocked one of our Lennox outdoor AC compressor units offline. Carolina Comfort (tech Josh) did a thorough trouble-shooting; identified the problem(s). AND FIXED THEM! In the rain!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Laura C.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Technician was very friendly and knowledgeable. The only issue was that he took several weeks to provide me with a quote for the A/C unit.
Description of Work: General service on furnace. Also asked him to provide a quote to add an A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$80

Diane K.
01/2015
2.0
heating & air conditioning/hvac
  + -1 more
They did not call to say they were on the way, as they stated they would. Wanted to put the dogs up. One man came in the house, started checking unit, second man came to the door, did not identify himself. Then the two men went outside to the unit, they came in the house about 10 minutes later, saying they replaced the capacitor. Then started to write out a bill, they never asked me to authorize the replacement, I had been told by the person in the office they would show me a schedule of the charge before work was done. They did not. Then they replaced the air filter. I told them I would get one at Home Depot. He still put it in. When, I had to sign the bill, one kept talking to me, the other pushed the bill in front of me to sign, he did not explain the charges. Once they left I realized I was bamboozled. They charged $10 for a $2 air filter that I didn't want, $161.00 for a capacitor I didn't say yes to.
Description of Work: Replaced capacitor on the heat pump.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$261

John T.
11/2014
4.0
heating & air conditioning/hvac
  + -1 more
Charles was friendly and professional. Diagnosed the issue and replaced the part, which was in stock in the van.
Description of Work: Replace an igniter on a gas furnace after hours.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Fred M.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Starting in Mid-afternoon on Friday (on a holiday weekend) they worked with me to replace the above units. W negotiated price, they inspected the furnace then proceeded to accomplish the installation in a timely manner. Their workmen were very professional and a pleasure to have in our home...and their price was considerably lower than a competitors. This was not my first experience with CC. As was the case in the past, they are a good company with whom to do business.
Description of Work: Replaced coil and condenser on A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,100

Rupert O.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
From the initial contact/estimate meetings to the completed work, this team has been fantastic. Our older home has been heated with radiators, and never had any ductwork, and no AC. They worked with us in the initial stages to take all our desires into account, then promptly began the installation process and stuck with it for 3 weeks until everything was completed. Having workers in your home for 3 weeks, crawling through every available space, is potentially not easy for the owners OR the workers, but this team is just terrific. They took extreme care to do things carefully, and to clean up each part of the project as they go, and at the end of each day. They customized much of the work to preserve the elements of the older home, and our living space, such as fitting the upstairs air handler in an existing closet (instead of the attic), and making custom ducts to preserve our headroom in the basement. All the workers showed genuine respect for each other, as well as the homeowners, throughout the job, making communication extremely comfortable. This company gets my absolute highest recommendation!
Description of Work: Installed 2 new complete HVAC systems in our older (1920's) home, one for 1st floor, one for second floor, including all ductwork and two heatpumps/AC units, etc.. While we were living in the space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Darlene R.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
It was good. I feel they gave me an accurate estimate. We plan to follow through with them. They were actually the original installers. My only problem with them is that I have been asking for a electronic filter for the inside unit for 2 years! They haven't gotten back with me and it's not like it's something that I can purchase in stores. I have to get it through them. They have been totally responsive to other issues that have come up throughout the years though.
Description of Work: I got an estimate with them for a new exterior heat pump unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard S.
05/2014
3.0
heating & air conditioning/hvac
  + -1 more
On the initial service call, it went very well. The tech, Sergie was very knowledgeable and competent. The fan was out of balance and shaking the whole house when it ran. Installation of the new system is where the problems began. Within 30 days, I noticed that the heat pump kept running while blowing warm air in the summer when the A/C should have been on. I called CC and they sent an ill-equipped technician who complained why he didn't have a "sniifer" to locate leaking coolant. He left and CC sent another guy who found the problem. Meanwhile my electric bill tripled. Turns out the coil was installed improperly creating a leak that the first guy should have found. I will never buy another York or use Carolina Comfort.
Description of Work: I called CC to repair a heat pump, for which they are a factory authorized dealer. The cost of repair prompted the installation of a replacement system.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$6,000

Leslie W.
02/2014
5.0
gas leak repair, heating & air conditioning/hvac
  + 0 more
We had been living in our new home (well, new for us, but 90 years old) for about 2 - 2 1/2 weeks. We have a heat pump with oil furnace as backup. (And know this about me, I am a "pay for it to be fixed/done right and maintain it" kind of person, I keep up with things, especially large investment type things, like a home.) It had been pretty cold and I had the upstairs and downstairs thermostats set to the same temperature. The downstairs did not seem to be keeping up, and the upstairs always ended up much warmer than it was set for. Also, I noticed occasionally when the heat came on there was a noxious smell, not bad, but there, and not every time the heat came on. I called CC to come check it out. They had to reset the zones, no big deal. They also scheduled me to have the furnace fully serviced, which happened a few days later. The total was about $300, and was this much only because I signed up for their "discount club" which includes routine maintenance, priority emergency appts, etc. Without the club charge it would've been about $100. Anyway, the findings were not ideal, but that's what happens when you move into a new/old home, right? Unexpected expenses? Fabulous! The backup oil furnace (only 10 years old) had pretty much died. They could order parts and basically rebuild it for roughly $2000. In the meantime, and for safety reasons, they disconnected the wiring that tripped the oil furnace so only the heat pump would run. And of course, we had that severe cold snap while all of this was going on. The heat pump did not keep up well and froze up leaving us with no heat a couple of times. Thank goodness for the wood stove! I had taken a few days to decide what to do, bad timing on my part, and to get another opinion, which was relatively the same. Being that I have a gas stove/oven and water heater, I knew I did not want to mess around with oil and decided to go ahead and have the oil furnace removed and a gas furnace installed. I think I was worried that this would happen again, and to double the repair cost only to end up changing it out down the road would, um, not sit well with me, to put it nicely. So, $2000 to fix or $4000 to convert? We converted. AND, they did it at the last minute on a Saturday in the freezing cold for what I considered to be a minor overtime charge. They were great through it all! Came by when I called about the heat not working, always responded quickly when I called with questions or issues, and these "issues" I'm speaking of had nothing to do with their work. So all was fixed in about a week and a half or two at the most (remembering the time I took to decide) and cost just under $5000. They were professional, courteous and timely, so yes, I will most definitely use them in the future!!
Description of Work: Initially fixed the thermostat zones. Then removed oil furnace and installed gas furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Jeanie S.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
We keep our house rather cool so we didn't notice that the furnace was not working until the temp reached 64-65 around 11:00 am or so on Christmas day. Carolina Comfort had previously serviced the house for routine maintenance and thermostat replacement so I knew exactly who to call. I just hated to bother anybody on Christmas day and if it hadn't been so darn cold and getting colder, I wouldn't have. I called the emergency service number and Tim called back within 10 minutes. After discussing the problem, he was at our door within the hour! It didn't take but a few minutes for him to diagnose and repair the system, thank goodness! I hated pulling him away from his family but we were so grateful that he came and so promptly. The icing on the cake was when he called 4 hours later, and said he was on his way home (I assume he had more emergency calls :( ) and wanted to make sure our unit was working properly. Who does that?! What great customer service!! We have always been very happy with their work/service and this is just another MAJOR reflection of what a quality company they are.
Description of Work: Fixed unit so we had heat.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Helen B.
01/2014
4.0
heating & air conditioning/hvac
  + -1 more
I first called Carolina Comfort, and a repairman was sent right away. He did not inspect the motor or take off the plate, but decided the filter was dirty and so changed the filter; I paid $104. He left. I still had no heat and assumed that the problem was NOT the furnace itself since Ben--the professional--had given me the okay. I assumed the problem to be something else--so, I called Nest, who made my motion sensitive thermostat. After an hour on the phone, the Nest techie was darn sure it wasn't a thermostat problem (they were able to trouble shoot/ see my Nest online), but they said they would send me a new Nest anyway at no cost (except for local installment charges--but they said they could walk me through the installment). Worried that the Nest techie was correct, and that the problem was NOT the Nest, I made another appointment with Carolina Comfort. This time they sent Sergei, a qualified repairman, who disassembled my furnace, found that the inducer motor wasn't working, and ordered a new one. Sergei also wired my furnace to be 'on', so I had heat whilst I waited two days for the part to be sent. The new inducer motor arrived and, on the ninth day my furnace was up and running. My view is that had the company sent a qualified person such as Sergei to start with, I'd have had heat by January 9th rather than the 16th, and would not have had nearly a week of heating my kitchen with my oven and sleeping in mittens. On one hand, the company office personel, Wendy, is very nice, as are the repair men; on the other hand, if diagnosing a broken furnace motor is quite difficult, they ought to send along their most qualified repairmen to make the diagnosis. The upshot is that I now have a brand new $250 Nest which I must take to the post office and pay to return; thank goodness I did not open the package! I have rated Carolina Comfort a B since, although the job was eventually completed very well, my experience with the first unqualified repairman led me to much work and worry, prolonged conversation with Nest, plus a trip to the post office and a postage fee.
Description of Work: By the end of Carolina Comfort's third visit, I had good, controlled heat:, but it took a week's worth of only intermittent heat, or no heat at all--and nights and days with temperatures between 2 (night) and 42 (day) degrees Today, January 16, the repair is complete (new furnace motor). My payments to Carolina Comfort are as follows: 1.) Jan.7 no heat; was told it was a dirty filter (last changed Nov. 20 by them, for which I'd paid $104) 2.) January 14-still no heat; CC sent repairman, Sergei, who ordered new control board; he wired the furnace to 'on', checked systems operation, and found it working: paid $427 3.) Very cold 2-day wait while a new part came in (inducer motor) which Sergei installed; paid $300. Checked system operation, found it working. Job Total: $831 Nine days altogether; seven with no heat.

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
5.0
punctuality
5.0

$831

Peter G.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
7They arrived on time, found the leak quickly and repaired the fault. They then did their inspections and service of the two air handlers. The gas company was reluctant to allow anyone other than their people reconnect the gas, but while we tried to get that resolved, the two service technician from Carolina Comfort waited with us to get that resolution. I thought they did an excellent job of the technical aspects of their work as well as the customer service portion of their jobs.
Description of Work: We are buying a new house. Carolina Comfort was called to find and repair a gas leak, and to do an inspection and service on two heat pumps and air handlers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$560

Stephen G.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
Alex and Bam took a look at the furnace and immediately found the problem (something jamming the motor) fixed it and then adjusted a switch which enabled the unit to run once again. I couldn't be happier with their service and attitudes. They really seemed to enjoy working as a team and were happy to make me happy.
Description of Work: Day before Thanksgiving and I wake to no heat. I was also planning to visit my mother for the holiday. I knew to go to Angie's list so I signed up and started calling providers at around 10am. Carolina Comfort to the rescue. They gave me an appointment window of 1-3pm. I then received a call about 40 minutes later saying that they were in the area and would it be okay if they came early. Of course, a resounding 'YES' was my response and they were at my door in minutes. Alex and Bam were very friendly and got right to work. Within 10-15 minutes the problem was resolved and I once again have precious heat. Kudos to Alex and Bam for excellent service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Virginia D.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
They have always been polite and professional. They show up on time and thorough in their work.
Description of Work: service the heat system in the fall and the AC system in late spring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

James S.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job. They fixed the job when a Lennox-certified technician was unable to do so. Their good customer service and follow through stood out to me. The people were professional and timely. They did good quality work and their responsiveness was good.
Description of Work: I used Carolina Comfort for replacing some parts on the condenser. The contact person’s name is David Rentas.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

joan S.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
My furnace (boiler) was installed in 1995 and had run very well until these problems popped up. I liked the fact that the technician was able to show me the damage to the motor and pump. The technician was courteous and knowledgeable.
Description of Work: inspected and found two things needing repair My boiler had stopped working. Upon inspection, the motor was needing to be repaired as well as the pump. Installation of these parts and regular maintenance were performed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$855

Bernard F.
08/2013
4.0
heating & air conditioning/hvac
  + -1 more
I used this company for HVAC maintenance and found them to be very responsive and good. So I asked them to give me a quote on a new heat pump. The quote I received was somewhat cryptic in that there were various prices quoted for various levels of equipment without a total price. Also, I had to ask for specifics about the equipment being quoted in order to identify what I would be buying. After researching the equipment on line, I found out that the quote from this company was extremely high. I was being offered a mid-range system for $11,500. I compared this quote to others that I had received for the same equipment. Other reputable companies were quoting in the $6,400 to $7,000 range. When I mentioned this extreme disparity to the sales rep from Carolina Comfort, he said that it was due to overhead and that you get what you pay for. From my perspective, I would characterize this company's approach as predatory. So all I can say about this experience is for the buyer to use caution and get several quotes before deciding who to contract with for a new HVAC system.
Description of Work: HVAC maintenance and Estimate for New Heat Pump

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$11,500

Contact information

32-A Clingman Ave, Asheville, NC 28801

www.carolinacomfort24-7.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Natural Gas Lines

FAQ

Carolina Comfort is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Carolina Comfort accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Carolina Comfort does not offer free project estimates.
Yes, Carolina Comfort offers eco-friendly accreditations.
No, Carolina Comfort does not offer a senior discount.
Yes, Carolina Comfort offers emergency services.
Yes, Carolina Comfort offers warranties.
Carolina Comfort offers the following services: Heating & Air Conditioning - Installation, Sales & Repair

Contact information

32-A Clingman Ave, Asheville, NC 28801

www.carolinacomfort24-7.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed