Appliance Zen

One of the major concerns, when you move to another State is finding new key service providers. How fortunate are we to have found Sabastian and Appliance Zen. We are truly in an "om" state after using their service. Our oven stopped heating up and Sabastian not only found the problem on the circuit board but was able to repair it. "Nobody" does circuit board-level repairs. My past experience has been that a service provider would just say, "sorry, you have to replace the entire board assembly." At greater expense. But not Appliance Zen. The other issue with the oven was that it was running 25 degrees hotter than the temp we set. That turned out to be an easy adjustment. No repair needed. Lastly, our dishwasher was also acting up - not cleaning all of the dishes on the bottom rack - and Sabastian determined what was wrong, but after checking the prices of replacement parts, factoring in labor and the age of the unit, he recommended against the high cost of repair and to just replace the unit. Beyond the excellent service, Sabastian is just a badass guy to be around. Great conversation and great technical skills. What more can you ask for? Appliance repair provider found. Check that box.

I called Appliance Zen for a problem with my inoperative, stove fan. I also had a problem with my microwave, that would often shutdown, unexpectedly, when it was running. The serviceman/owner, Sebastian visited and diagnosed the problems. The fan needed a simple off/on switch replaced. The microwave needed some inexpensive parts replaced. I told Sebastian that I didn't want to put money into the microwave if it could not be effectively repaired and that I would prefer to put the money into a new unit. Sebastian assured me he knew what was wrong and could repair the microwave. He returned with parts and repaired both items. I believe the charge was $280. The fan switch was a basic repair and worked perfectly. The microwave worked for about two days, then began exhibiting the same problems. I called an left a message that the repair failed. I left multiple messages. My calls were not returned. When Sebastian finally returned my call, he told me that parts were difficult to find for my microwave but that he would find what was needed and return for the repair. That was almost two years ago. Sebastian took my money for a repair that I was reluctant to have done. He took my money and did not make the repair. A refund was never offered. Mr Sebastian is a personable individual. but he has some problems that involve competence, honesty and integrity. At no time was I rude or offensive in my calls to his business. I would like to point out that his administrative assistant, Mary, who mans the office phone, is one of the most pleasant business people I have ever encountered. God bless her. Nevertheless, I strongly recommend that you find another business to perform your repairs.

The guys were great. Our dryer, which we've had for 4 years, started working it's way out from under the counter and tipping forward. They could see that it had not bee installed correctly in th first place and very quickly remedied the problem.

Sebastian scheduled my appointment for the next morning, arrived as expected, and fixed the compactor in a timely manner. He gave me tips on things I could do myself to try to fix the issue if the compactor broke down again. This was the first time I'd called on Appliance Zen and they'll be my first stop the next time an appliance needs help.

I called Appliance Zen for a problem with my inoperative, stove fan. I also had a problem with my microwave, that would often shutdown, unexpectedly, when it was running. The serviceman/owner, Sebastian visited and diagnosed the problems. The fan needed a simple off/on switch replaced. The microwave needed some inexpensive parts replaced. I told Sebastian that I didn't want to put money into the microwave if it could not be effectively repaired and that I would prefer to put the money into a new unit. Sebastian assured me he knew what was wrong and could repair the microwave. He returned with parts and repaired both items. I believe the charge was $280. The fan switch was a basic repair and worked perfectly. The microwave worked for about two days, then began exhibiting the same problems. I called an left a message that the repair failed. I left multiple messages. My calls were not returned. When Sebastian finally returned my call, he told me that parts were difficult to find for my microwave but that he would find what was needed and return for the repair. That was almost two years ago. Sebastian took my money for a repair that I was reluctant to have done. He took my money and did not make the repair. A refund was never offered. Mr Sebastian is a personable individual. but he has some problems that involve competence, honesty and integrity. At no time was I rude or offensive in my calls to his business. I would like to point out that his administrative assistant, Mary, who mans the office phone, is one of the most pleasant business people I have ever encountered. God bless her. Nevertheless, I strongly recommend that you find another business to perform your repairs.

After several visits, lots of time, and ordering special parts on his part, Sebastian was unable to fix the stove. We thought we would owe him around $700 (our estimate) for the work he had done. But since he was unable to make the repair, he said there was no charge. We were joyfully flabbergasted. I have rarely met anyone in this business with such integrity. Cheers to Appliance Zen for doing the right thing. (I had just lost my job so this was very welcome news.)

DO NOT HIRE THIS PERSON! We have been on a 6 month odyssey with Appliance Zen. I was reluctant to hire Sebastian after having had a very unprofessional encounter with him in 2013 when he repaired some appliances at my rental property. But I wanted to convert the house over to natural gas, and PSNC recommended him to do the conversion on the gas dryer. He made several visits in preparation for the actual conversion, which seemed odd. I would have thought one visit would have sufficed. Then there was a waiting game as we waited for the gas company to connect the house to the main lines. Once that happened, we had to co-ordinate 3 different repairmen to come out and do their conversions. Sebastian did not answer messages left, and was hard to pin down for a time that he would show up. It was winter and I did not want my tenants to go without heat or services, so timing was crucial. Sebastian did make it, literally at the last 2 hours before the weekend, and when he left the dryer was supposedly working. Although he was slow to respond to us and hard to reach, when it came time for payment, he was completely available. So I paid him immediately, being thankful to see the end of him. I should mention here that at different times during this first month, Sebastian refused to communicate with myself, and then my property mangers, and had problems with the tenants. At one point I called him and his explanation was that he had a terrible assistant but that he had fired her. At this point, communication went from random and frustrating to completely shut down. Back to the dryer; it was fixed, however by the next week it had stopped. He claimed that my tenants must have moved the dryer and slammed it up against the wall, breaking some other part to the dryer. But he was sure that he could fix it and the part would be ordered. Hoping that he would right his errors, we let him string us along for 3 months. My tenants were without a clothes dryer, but ironically it turns out that Sebastian hangs out at the local laundromat (perhaps it is his mobile office?), so they were able to check in with him every time they had to haul their laundry to be dried. He continued to claim that the part was on order, back-ordered, in the mail, etc. He even gave them dates that he would come by and fix the dryer, but then didn't show up or answer his phone. The people who live in my house have jobs and lives, and really should not have had to schedule their lives around someone who obviously is a liar. Finally, two weeks ago, we hired another repair person to look at the dryer and it has been deemed unrepairable, so I am left buying a new washer/dryer (it's a stacked unit and both had to be replaced). Time and money were wasted. I cannot urge you strongly enough, DO NOT HIRE THIS COMPANY!!!

They were prompt and polite. They did what they said they were going to do.

I called at the last minute December 23rd and Sebastian answered the phone. I told him our problem he promised to call 1st thing the next day. He called before 9 and was here within 20 minutes. He found the problem (wasn't getting cold) and recharged the freon. He was professional and personable. We would use him again in a minute. He would not take a tip for coming the day before christmas on a moments notice. Great guy!

At first they seemed ok, but a little different. I paid for parts, but it was a big struggle to get them. I believe this process started in May. To date, he still has my ice maker and I can not get a receipt for service or a repair on my ice maker. Also, I don't think he has a great understanding of Sub Zero refrigerators because I was told different stories. My freezer would vacuum pack itself, normal, but it no longer does that. It is very confusing and unprofessional with Appliance Zen. I am giving up on them; maybe i will get my ice maker back, maybe not.

The technician did a good job and came quickly. However, he charged $90 for 30 minutes of work...including the Angie's discount. There was a minimum service charge of $65, but that did not cover anything except walking in the door evidently. He added his time to the $65. I was pretty shocked. He did offer a one-year warranty on his work, but the price was still way to high, in my opinion, for a very simple fix. Would not use again even though he was a nice guy.

See above. Some of the delays were due to our scheduling but the major delays were on Zen's part. The lack of communication was extremely aggravating.

excellent service provider..

Sebastian very quickly resolved the issue with the dryer once the cord was installed. With the information I had given him about the previous owner's experience with prolonged drying times he was able to quickly deduce the problem, seek it out, and fix it. I only needed a few pieces of the part they ordered for me and they charged me only for what I needed. Sebastian was happy to answer any questions I had as well.

exceptional: honest, inexpensive, completely satisfied. simply the best!

Zen was recommended by our next door neighbor. We thought we only had one problem but he was able to fix 2-3 items that greatly improved the washing machine's performance. Really easy to work with, very personable and knowledgeable. We will use them again.

It was an awful experience. He came twice, he replaced something on the microwave that didn't need to be replaced and then he said he was coming back to work on the refrigerator and he just never showed back up again. He charged for the parts of the microwave for $140 and to be honest I don't remember about the refrigerator. He was incompetent.

He came to the house and looked at the refrigerator which I had turned off. Had removed contents to another refrigerator. Asked what it was doing and said that he would like to see it in operation so we made an appointment to have him return and look at it after I had turned it on and it started to have the problem. He then determined what the fix would be and said he had to order the part. He returned after getting the part and replaced the old one. He did not charge for initial visit. When he replaced the part he showed us the old part and explained the problem and answered several questions we had.

The repairmen were clean, friendly and personable. They answered my questions thoroughly as I have to respond to landlord. They cleaned up before leaving.

Diagnosed problem, which was actually user error- and educated me at no charge! Awesome !

I got them through Angie's List. He is topnotch. He came in and presented himself very well with an I.D., the vehicle was self identified, and when he came in he made sure he took his shoes off and put slippers on over his shoes to avoid tracking everything in. He checked out the stove and he was very good about explaining why he needed to replace the entire unit rather than a smaller part of it. He had the part for me the next day, came back, and got it taken care of. I couldn't be happier today. He charged me a little bit less than the going rate for an appliance. He gave me a break because I am an Angie's List member and I am a senior citizen. I've got his card on the refrigerator so that if something goes wrong, he will be the first one I will call.

he told me there is basically nothing that can be done because of the way they made the machine. the drum is off balance, but they riveted the drum with cheap metal and it cant be fixed. he refused to charge anything since there was nothing he could do.

A valve underneath my Kenmore dishwasher began leaking, and I called Appliance Zen because of the reviews on Angie's List and because I had a discount coupon. It took three tries to fix the leak, because each new part was defective (a supplier issue, not one with the installer), but Sebastian stuck with it until the problem was solved. He even made a free repair?including providing the $50 part at no charge?to my electric range, just as a courtesy gesture to compensate for my having to wait longer than expected for the dishwasher to be fixed.

and after being told by Sears, where I bought it 8 years ago, that it would take a week to have a service call, I looked up recommended providers on Angie 's List and contacted Appliance Zen. Sebastian, the owner, came right out and looked at it. He had to get parts but came back a day later and completely fixed it and showed me the whole process. I was very pleased.

Sebastian replied to our phone message in about two hours. He scheduled a visit for the next day. He arrived on time. He fixed our dryer in minutes by opening it up and pushing the reset button. This as NOT something I could have done, although I'm pretty handy with repairs. He didn't SEE the button, he put his and in and just knew where it was. He discussed what we needed to do to keep the dryer healthy, and promised to visit again at a discount if this repair didn't hold. The provider recommended by the Bosch manufacturer couldn't come out for days, and wanted $140 just to show up. Some of that would be applied to service, if it was needed. No comparison! Thanks, Angies List!