ADT Security Services, Inc

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I have used ADT for seven years. My contacts with them have been few and far between which is a good thing, however I noticed in the past two years It has been difficult contact them and their people have not been friendly. Recently I needed to contact them again; I began having problems with my Carbon Monoxide detector. I had to call and was told, in the middle of the night, the beeping I was hearing was not their equipment. I insisted it was and she insisted it was not. I finally called back, got someone else and was walked thru disconnecting the monitor which was not easy for an old lady!!!! The next day I purchased the new battery and replaced it. In a few days it began beeping again, this time they were very rude, I was upset and they finally resolved the issue by placing my system in test mode for an hour while I again replaced the battery. In an hour the main alarm went off. I was told by ADT to wait outside on the front lawn. The fire department came...checked... all was ok and pointed out the unit should have been replace four months ago. I called ADT the next day to complain and cancel my service. I was told they wait for several false alarms then send someone out to check the unit. REALLY???? They told me they would cancel but I had to power down by getting up on a ladder in the garage and pulling the AC monitor. Never bothered to mention the battery for WI FI in the house. So of course the system kept going off. I would never recommend ADT to anyone. I have since replaced my system with a local company and am, very happy.

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DO NOT USE ADT! I signed up with ADT via a special offer in the newspaper. I was told on the phone that my provider would be local. (I live in Weaverville and specifically wanted a service provider in Asheville.) This turned out not to be the case. I did not know it but my contract was actually with a subcontracting company located 70 miles away in Johnson City, Tennessee called Protect Your Home. In addition, I was misled about the cost of the system. In addition, I have had consistent problems with the alarm system not arming when I leave my home. When I have called, it has taken three to four days for them to send a technician out from Johnson City even though the ADT website says they can ?in most locations? have someone at your house in 24 hours. When I complained and told ADT that I want to switch to the local ADT, I was told that I had to wait until the end of my contract ? in three years! Other than the fact that the technician was professional and a nice person, our experience with ADT has been horrible.

My business was broken into recently. The motion detector did not go off as the robber went underneath it. My business was exposed for 12 hrs.!

you work with an 800 number to schedule service, local guy does not answer phone or return calls schedules repair days out or requires very high emergency service fee $200+ so if you want security when it breaks you wait or it cost you a significant amount

Excellent service. Very professional.

They are good. They are punctual and friendly when you call. It's worth it, especially if you are like me and live alone. If something happens, they always call you.

The company is based in Asheville. They are not a local company. The service cost $40 a month.

They were very good, I was very happy with them. The installer was very personable and very helpful, he was little pushy on the sales and of course trying to upgrade us, but he handled it very well. He had a former policeman, so he had issues. I find them a little expensive.

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They provide burglar alarm and fire protection alarm service. I will use them again in the future.

They were very helpful when they installed the system. I like the service they provide and the prices they offer.

We have had to have them come out a couple of times because the alarms would go off with no apparent reason. The installer had to come back and tweak it. Other than that, we haven't had any problems. It works.