Union Transfer & Storage Co Inc

We couldn’t have asked for better service. We moved into a house with a very challenging driveway. I’m still not sure how they managed to get the truck to the house. All the movers were very professional and worked very hard to get our furniture and boxes safely into the new house. Would highly recommend this company!

4 man moving crew, two moving trucks. Was charged an hourly rate, as the total move distance was less than a mile. Group was friendly and did not damage any of the furniture, or scrape our new hardwood floors. No wall damage noticed. Worked with Noel Felty in the office to arrange things, who was always helpful, though sometimes hard to get ahold of. They allowed use of moving boxes as well, which was very useful. Maybe a few more smoke breaks than I would want to be paying an hourly crew for, but overall job well done.

The company decided to make it a two-day move. They were attentive to my requests generally about what types of things to move on which day. They were careful to pad doorway to the home, put plastic walkways over carpeting, and made sure that I was pleased about where furniture items and boxes were placed in the home. Overall, Johnny, Mitch and Antonio were competent, helpful and professional.

The move went off without any problems. Johnny, Mitch and Antonio arrived at the time stated. Estimated time of the move was 8 hours, and the actual time was about 8.5 hours. We had several antique Items, including two glass fronted curio cabinets, that they handled with extreme care. We definitely would recommend Union Transfer and Storage to anyone contemplating a move.

Excellent on-time service by a highly professional team.

SMOOTH. COULDNT HAVE ASK FOR ANY BETTER MOVE

Very well, courteous, efficient workers.

The 3-man crew was great--very professional, prompt, knew what they were doing. The only snafu was that I made the reservation over the phone with the owner and got an email confirmation, but nobody showed up on the day of my move. I called them, and somewhere there had been a miscommunication because I wasn't on their schedule at all. They apologized and offered to send a crew later that day, but it was better for both of us to do it the next day. They sent what I suspect was their most experienced crew. Great experience from there. They charged by the hour, which I liked. It took a bit over 7 hours, which is longer than I had hoped, but it was as fast as could be done, considering I had over 20 shelving units and over 60 boxes of records and books, in addition to furniture. Nothing was damaged in the move.

They did such a good job that I was really taken by surprise. I've had plenty of mediocre or bad experiences with moving companies. This moving experience was first rate. I picked this company because I noticed they are the only moving company on Angie's List with no horror-story reviews. First exposure was my phone call to inquire. A man named Phil (I think) was very helpful and patient with my questions. He said a woman (maybe Kelly?) would call me to confirm the time. She did call, and was pleasant and friendly and ready to answer any questions. I was impressed with the extra "customer service" step of having her call. Then came the movers. This team of three young men was lighthearted, professional, prompt, and really careful with my belongings. Our new house is small, it it took some time for them to maneuver furniture into rooms. They didn't damage a single thing. They remained cheerful and upbeat, and bantered quietly among themselves during the slow moments, which made us all laugh. We got the impression they really enjoyed their work. And/or they really knew how to make it a good experience. The way the team manager (...so sorry, I wish I remembered their names. He was quiet and thorough and a really nice guy.) was extremely good about fitting all the furniture into the truck perfectly. Commenting on his extraordinary skill, I asked him if he was good at puzzles. His two teammates burst out laughing and said he was a master at tetris. That makes sense! My husband and I were pleased with their use of time. We paid for 3 hours but it ended up taking 4 hours, because we added a few extra pieces for them to move. They worked steadily, swiftly, carefully, only resting when the head guy needed to fit things into the van. I'm glad they valued the time I was paying for. The three movers were even nice to my dogs, who wanted to be part of the whole experience. They all petted the dogs and talked to them. We have zero complaints about any aspect of this move. And that was a nice surprise for us.

unknown

Unbelievably fantastic! We had Dwight, Jay (aka Stephen) and Justin who were extremely nice people, very hard working and conscientious. They were beyond our expectations of what a great moving crew would be. We highly recommend them and in fact are hiring the firm to move all of our things to Florida in a few months. We used the 4 hour coupon and paid for an additional 4 hours but the cost was still way below other quotes we had gotten. AAA+ rating from us.

I was told upon their arrival that the timer started when they left the Company, so travel and discussion was part of the hourly fee, in excess of the advertised price. I was quoted for a higher price that morning than advertised, on a 'guesstimate' by the driver, even though I had boxed and stacked everything. Although I had been told to not bother emptying drawers, my furniture was not wrapped in blankets and secured until it was on the truck while I was in the apartment with the 2 other movers. Felt a bit uncomfortable. Also felt the wrapping was to protect furniture during the drive to my new house, rather than protecting it for my benefit.

We hired this company in the middle of winter to move our belongings out of our condo which is located in a 63-unit residential and commercial downtown building to our new home in Swannanoa. It was obvious from the initial contact that this company is very experienced and well-organized. The office manager guided me through the entire process and assured me that they would take good care of us. My husband and I were a little concerned because the logistics were complicated. The driver had to park their truck outside the building's parking garage and the men had to walk approximately 75 yards through the underground parking level to access the elevator to get to and from our apartment on the second floor. But the driver Dave was experienced with this type of move and his steady hand guided his workers throughout the day. His movers remained very professional and in good spirits despite the malfunctioning of one of the elevators and the ill humor of some of our former neighbors who were slightly inconvenienced by having to wait a few minutes for the only operating elevator. To our amazement, the move went quickly and smoothly despite the difficult logistics on the loading end. We would not hesitate to use them again.

The Manager of Union Transfer, Noel Felty, provided above average customer service as did his Move Coordinator Dakota Blakely. They were knowledgeable, professional and responsive. Both described to me the actions the movers would take to ensure my property would arrive without damage. Noel explained how furniture and boxes would be handled and left me feeling confident that my 5000.000 would be well spent. Well... what I was told and what actually happened were worlds apart!! I believe Noel and Dakota were acting in good faith. I am placing wrong doing in the hands of United Van Lines. Since my house was mostly delivered to 3 storage units and I have not unpacked, I don't yet know to what extent, if any, additional damages were incurred. I spoke with a Customer Service Representative at Union, Bob Cassidy, who listened to my observations and then stated "We'll investigate". That's the last I have heard from them. There was never an offer to discount my costs. Here's the low down: WHEN LOADING Did not protect hardwood floors with paper. I was told they would. Consequently, they tracked mud throughout the house on beautiful hard wood floors. They did not wrap or pad/shrink wrap furniture as Noel said they would, with the exception of my sofa and two mattresses and one box spring. They put an antique floor lamp with non removable white shade on the truck without shrink wrapping the shade, as noel said they would. I asked them to wrap and pad my furniture twice, told them I was told they would and still they did not. They explained that they can?t get a good grip if the furniture is wrapped and padded. This resulted in two deep scratches/scrapes made in the head and footboard of my solid maple bed. They were careless in the handling of the boxes-turned boxes and packed boxes on their side. Disregarded labels on boxes that read ?Do not stack?/ ?fragile?., this side up, etc. (There were probably 6 boxes in total that were labeled as such.) They literally tossed boxes to get them stacked on top of other boxes that they couldn?t reach. Smoked cigarettes at my doorstep. (Left butts in driveway). Noel said they would not. One mover described in detail his ETOH addiction Asked to follow me to bank to get cash for 75.00 tip for each man, because they didn't have bank accounts AT DELIVERY One mover dropped cushion from unwrapped upholstered chair onto dirty, wet floor of truck and didn?t check to see if needed tobe cleaned. Placed this chair unwrapped in a dusty storage unit. Dragged unpadded book shelf along gravel. KICKED book shelf out of the way while it was still on the truck Placed unwrapped, upholstered footstool face down on top of soiled plastic tote that had been in dirty crawl space. Positioned latex mattress in the storage unit in such a way that it crumpled on itself and then got caught on storage unit door and tore when I opened door. Repeatedly attempted to stack items on top of same two boxes of glass that were labeled ?Do Not Stack?. I finally had to remove some of the boxes from the area, telling the guys I would take the boxes with me. When I told them I was going to rent an additional storage bin so they could follow my directions, they told me not to worry, they knew what they were doing. When taking an unwrapped table top off the truck, one of the guys asked me if I wanted it wrapped (this is only time throughout entire move that I was asked). I agreed. Then later, I realized he might have been trying to disguise damage. Now the tabletop is packed in the back of a tightly packed storage unit, so I can?t inspect. When placing the unpadded and damaged head and foot board into the storage unit, I asked that all wooden parts of the bed be padded before stored as we had just identified the damage to the head and footboard. David was bewildered by my request and wrapped two of six pieces (with my pads) with an astonished facial expression. When I asked him to wrap the remaining pieces, he sighed a few times, expressing his resistance, but did so eventually, This same man, required frequent redirection from the second man, named Willie. No one gave me my screws from the bed (for reassembly) and they were not attached to the bed. This combined with everything else that happened on load day and delivery, leaves me feeling infuriated! Once again, the guys, same driver different guys, were smoking cigarettes with smoke blowing in our faces Two plastic wheels broke off two plastic totes. No big deal except for the time it's going to take to shop for replacements as well as time it will take to shop for screws, bolts, allen wrench for bed. When I took a photo of totes, they flippantly said it was no big deal because they?re easy to replace. They are easy to replace this is true, but again the carelessness in their dismissal was unsettling At least two other wooden pieces had small dents/scratches (a rocker and a bed side table). They dragged our piano across concrete, so that the front leg bowed as if it could snap off. My friend and daughter witnessed this and both my friend and I had to tell them to stop dragging. One of the men went into detail about his past drug addiction and all the missed opportunities he?s had because of it. One positive is that all four men were very strong. Amazing!

I used Union Transfer, not once, but twice, because they did such a great job. I even requested the same moving team again. They were terrific! I really liked the fact that they were a three man team. The idea of a third man actually saved time and therefore money. The head of the team stayed on the truck and organized the furniture and boxes for the other two to carry. He had each object ready to go as the two men returned from delivering the previous load. They other two men didn't have to hop on the truck and unwrap anything- it was all ready to go. They treated each piece of furniture carefully and placed it exactly where I wanted it, and moved it again if I changed my mind (a woman's prerogative-right?).. Another advantage of a third mover was that when heave furniture was ready to be taken up the steps, a third was there to make sure the furniture was treated carefully. I had a china cabinet and an entertainment center that fit that description- not a scratch on anything! I felt like we were a team of 4 as we completed the job. I would definately use them again and would hiughly recommend them for any type of move.

They were very punctual, professional. We were very impressed with their ability to coordinate & get things done faster than originally quoted. We were very pleased and would recommend them.

unknown

unknown

unknown

The move went very well. This is the third time we have used this moving firm. The company's bid was the most competitive bid we received and our goods were moved in a large tractor trailer. Ours were the only goods on the truck. Other movers proposed to squeeze our belongs into a straight truck, and there was the possibility they'd have to include a second truck at an additional expense. Union Transfer and Storage was punctual and professional. They packed and loaded us on a Monday and half of Tuesday, and then delivered the goods on Friday. Tim was driver and Chris was packer. They worked non-stop on Monday and Tuesday before leaving at 1PM. The planned unloading for Thursday was delayed until Friday because of a snow storm. Tim came by the new house on Thursday to survey the house and its location for the Friday unloading. Marty, Gregg, and DJ joined Tim for the unloading which went very quickly. All of our belongings were placed in their proper rooms and Marty set up the beds. To avoid tracking in any mud, Marty cut up cardboard boxes to lay on the snow covered grass out back. We appreciated their cheerfulness and can do attitude. One small formal glass was broken in the move, but the company reimbursed us for its replacement without any hassle. We would recommend this company to anyone without reservation.

This company was recommended to me by a friend. Overall, the experience was okay. They didn't box up some items, only wrapped them up in blankets, but that was okay since it was a very short move. After the move, a few of the items I noticed were scratched.