RJT Relocation

Smooth, efficient, punctual, Professional

They were prompt, professional and hard working.

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..y emailed me To begin with, this company baits and switched yo on their quotes. The original telephone quote was $1,800.00, having ALL of the details about where I was moving to. The estimator came to the house, and worked up a new quote at $2,800.00! They have exorbitant charges, like $240.00 for securing a washing machine for transit. By me taking on the chores that they were way overcharging for, the quote came down to $2,020.00. They emailed me the quote. A couple of days later, they contacted me to tell me that they had made a mistake with the mileage expense, and they would have to send a new quote. The new quote was for $2,300.00, and the mileage expense was the same, but the weight was raised from 5,000 Lbs. to 8,000 Lbs.! I emailed Dakota to ask why the weight increased by 60%? He said he'd get back to me. After about 4 days, I emailed the question again. Still no answer. B then, I was stuck time wise, with using this mover. When the furniture arrived and was unwrapped from the moving pads, it was all dusty and grimy. Apparently, they don't clean their moving pads very often. They emailed me after the move to ask my opinion of their services. I replied that I did not appreciate the way the quotes kept changing, the lack of response to questions, and the dirty condition of the furniture when it arrived. Cameron, the estimator who apparently was not well trained, emails me back his opinions and comments, blaming everything on me! I had to reply to him asking him not to contact me anymore. I would never recommend this company, who has since merged with United.

We hired RJT to do a move for us when we were relocating from Tri Cities TN to Texas. The person (Robie) doing the sale and in home estimate is very good. He talks a good game about how they are a family business and are going to take good care of you, etc. From there things went a bit haywire. After getting multiple estimates from companies, we went with them and started trying to take care of the paperwork. I received an electronic document to work through and sign but the delivery address was added. I sent it back asking them to fix it and received another copy shortly. This now had the incorrect address. I sent that back and received another one with the wrong address again. Finally I e-mailed the Robie who told me he would take care of it and I did end up getting a correct work order.A few days before the scheduled pick up date I noticed that our bank account had been debited for the amount of the move even though they had not even picked up our stuff let alone delivered it in one piece. When I inquired about it I was told that the money was being placed on hold but the transaction would not be completed until after the move was finished. I then asked if I would have to sign something to allow that to happen in case I was not happy with the service or if the transaction would be completed regardless and was informed that the transaction would be completed regardless but that I should not worry as they were going to take great care of me. From there, my wife and I packed our things and prepared for the move. The work crew to load arrived on time and I have to give them credit as they were fantastic. I was really impressed with them. They were polite, clean, professional, expedient, etc. Overall, I could not have been more pleased with their work. From there, my wife and I drove to Texas confident that our household good would soon arrive. We were wrong. After a couple of days, we called to check on our things only to be told that they were still in their warehouse in NC and that they did not know when they would be shipped. But, we could file a complaint to get some money reimbursed from their parent company Mayflower. I need to stress something here, they did NOT call us to inform us of anything. We only found out that our things would not be on time by calling them ourselves. When I talked to their rep (Diane) I was told that she has said something to her boss a couple of days ago when she noticed that our things had not been picked up yet. I asked her if she or anyone else had followed up since then but was told that she did not know. I received an e-mail from her two days later telling me that our things were still there and they did not know when they would be delivered. From there I decided to call Robie who did our initial estimate and who is one of the VP's in the company. I have left several voicemails and multiple e-mails and have not gotten through yet. And that is where we stand right now. It has been 8 days since our things were picked up and they are still sitting in NC while we are in TX. I have no idea when they will be picked up let alone shipped and delivered. Stay away from this company whatever you do.