Orkin Pest Control

I spent $3000 last year to have Orkin treat for termites, which was supposed to last for many years. They called me 4 times to set up an appointment for an annual inspection to the tune of $450 in order to keep my warranty active. Apparently, they will retreat free of charge if termites are found. The last 2 of 4 calls were from Joel who stated that there would be no charge for this service. This seemed contradictory, but I set up the appointment. Waited for 2 hours on July 2nd, no call and no show. Called and set up yet another appointment for the next week. Again waited 2 hours on July 9th, no call and no show. Called the office to ask to speak to a manager. No one was available so the receptionist stated she would leave my information on the manager's desk and he would address this. 4 days later, still no call. So I'm expected to continue to rely on these people in order to keep my warranty up to date? Extremely questionable and unprofessional business practices. Beware.

They will take care of and do extra stuff on that contract. I had them come out and do wasps nest in the ground. They find the nest, they put this powder on it and the nest dies. They come every month. My yard guy told me he found a next and I called Orkin and they came out and treated it. If you have the bi-monthly contract they don't charge extra to come out and treat it. I've been subscribing to Orkin since right after I moved into this house in '99. I went ahead and got the Orkin contract the next spring I had various varmints in the house and I wanted to make sure that varmint population did not increase. They will deal with mice, spiders, etc. We found an ant nest in the wall and they came and took care of that. I figure it's worth it. I don't want to have to pay to have something fixed if I could do preventative maintenance. They are very friendly too. The guy who comes out has a key to the house. He can let himself into the house, he has a key to the basement so he can get in and lay out mouse traps. He's a happy fellow, he's a friendly fellow, he's a trustworthy fellow.

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Yelp and BBB became useless because they allow businesses to pay for privileges. I removed all my reviews - good and bad from Yelp and after a bad experience with BBB (boy did they change) I just gave up and never checked them again. I had no place to tell people what happened to me and why not to use Orkin until today. 1. Tripp came out to see the problem. He was nice and reminded me of a used car salesman and his lack of ethics confirmed it. He said he'd take care of the wasps en route out. He sprayed into the outside vent where the wasps weren't coming in and left. This obviously didn't resolve the issue. -- I saw the worthless ... not work (took him a second) whatever he did and that's why I checked what he said he did. I removed the vent and saw part of the issue and went to a hardware store to seal part of the issue. Tripp had put on a an obvious and useless show - that rang a huge bell - he didn't take three minutes longer to remove the vent and that would've showed him 95% of the issue. 2. He looked in the attic. He found old fecal matter and said the vents needed screens. One right for Tripp! 3. He said (and I don't believe this) he found dead carpenter bees and wasps. He didn't produce them and they would've been at the far end of the attic (did he even go there) but he did point out the fecal matter. Interesting in retrospect. -- Carpenter bees chew (not eat) wood by boring straight in then making a sharp turn. Since the bees were in the fascia, no one can explain how they got into the attic. I had another company come out much later to do other work and inspect what happened and that's how I learned it was likely bogus that dead bees were in the attic. -- A day or so after Tripp left, two 24 year old boys showed up with a 40' rented ladder from U-Haul. The ladder didn't work. I reported this, of course, and to no avail the first time I called Orkin to report what happened. -- The boys begin by working in the attic (Tripp said spray insulation down, spray pesticide over it and cover it with a final layer of insulation). When the bees (what bees?) got in they'd go through the pesticide and die. The boys sloppily put small strips of untaped plastic on our main stairway. Leaving it this way could've hurt us or someone because wood they'd walk on was exposed. I taped it down and created a better and safer seal. I didn't want them trekking through pesticide and leaving it on our floors or tripping on the plastic. As they went into the attic, I told them to make sure they get the back. Instead, they sprayed insulation in a mound in the middle of the attic. So, the bees could come in, see the mound in the middle of the attic and come up there? It's a joke but their work was a joke and I'm simply stating the truth with a bit of a barb because I still feel theirs in me but it is the truth. -- The boys did find where the wasps nest was. They were in a nest under gutter guards. Tripp obviously had no idea where they were but lied to me when he told me he'd kill them as he left our house because he didn't by a stretch of an imagination. The boys didn't have the spray to take care of it. So, we waited for maybe 40 minutes (wasting my time) while an older gentleman brought the spray to freeze them. They said it would kill and dissolve the nest. I had it checked out by my roofer and the nest was indeed gone. What's that worth - $100 max? Add $20 for dangling from the roof and stapled on a screen. It still doesn't add up. Carpenter bees - no ladder problem. One boy went on the roof and dangled over the edge feeling for the holes. His feet were held by his friend. He could've dropped onto a cement driveway and died. OSHA? He didn't feel a hole (the guy I had come the next year with a ladder found the holes quickly). Queens dropped at my feet the moment he sprayed. The kids missed the holes as anyone might hanging upside down 30-40' in the air being held precariously by his feet. They laughed at how Tripp gets customers and said he was good at it. That's not what I needed to hear but it appeared to be true. Surgery happens w/in a week. It's now near the end of Oct. The carpenter bees were still around until an early frost. I called Tripp and he said he had not talked to the boys and would get back to me in the next couple of days. He didn't get back to me. They were not called. I was outraged. He didn't tell me he'd be away (vacation I'm pretty sure). My complaints were noted by Brenda and I was told by a manager to call next year when there was activity and they'd take care of it. My condition - the inexperienced boys NOT come and I wanted a manager (not Tripp) there. The two boys, I was told, were the only ones who worked there for issues we had. They were not going to touch anything here. This should be enough for you to decide if you want to use them. At least I've finally gotten the word out about this. It's odd thinking about aging and being taken advantage of (how could that happen to me) but it did and I'll never go through this again without backup. I gave the exterior a couple of days to see if the bees (wasps - they didn't do carpenter bee work) would die. They hadn't. I called Orkin a total of 4x. First to Tripp who failed to get back to me with a better idea of what the boys did (I know what happened) and he never called back. Then to the office to complain. Then again months later (after I attempted to find them in their shop on Buck Shoals Road - I drove there 2x to confront this fiasco). Final call was from another Orkin marketer at their office who said he was just trying to catch up and he called the wrong person - US - and got an earful. He didn't give a hoot and it was in line with the rest of their crew - he screwed up by calling the wrong person. I wonder if there's some customer who never got a call and should have. I WILL NEVER USE THEM AGAIN. My only consolation is the fact that I live in a fairly tight neighborhood and have cautioned others about them. Until AngiesList, it was the only thing I could do to warn my neighbors about them.

They do the inside and outside. I live in the country so I have spiders and wasp. I have not seen any reaches, bugs ants and any insects.

It has done the trick; we haven't seen ants inside in years. They are very nice people. I haven't dealt with anyone else so it's difficult to comment on the price. However, at one time I was put out with a price hike and I talked to the person who came out to do the service and they went back to the office and they lowered the price. They set up an appointment every month and they're here. The punctuality doesn't matter because they don't come in the house.

I have the same guy every time. He does a great job. He lets me know when he is coming. He brings biscuits for our dog. If we do have a problem he will come out and fix it.

They do an annual inspection and the guys come out to see if there is anything that has to be done they take care of it for us. It has been a good experience for us. I am not happy paying as much as they charge but it seems to be competitive. The people they send out are really good people. They have always come out within a day or two. The people seem to know what they are doing and we will continue to use their services in the future.

They are okay. I haven't done much of comparison shopping for the price. I would continue to use them till someone comes and offers a better deal.

They gave us an estimate and we agreed on the service. They arrived promptily and were thorough in their work. Did what they said they were going to do with no surprises. Cleaned up after themselves.

I like that you can call them and they'll come right out to check the problem. If you hear a noise in the wall or something that sounds like a critter, you can call them and they'll be out. They always come when they say they are going to and they call you a couple of days ahead of their monthly visit to make sure it is okay. They are very punctual and professional. I just love that they are on call for you all the time. I don't know what other companies charge, but Orkin does a really good job.

We have a contract with them. We pay them $450 for the year. The quality depends upon the technicians. The technician that we had originally was excellent. Then they changed and gave us a new technician, but he was unreliable. So, we called and complained. Then our original technician came back and we are now happy again. If someone gets the second technician we had, then they are going to be unhappy not knowing that they could have better service.