Merry Maids of Arden

She works really hard, satisfied with the service.

The job went well. I asked for general housekeeping, dusting, bathrooms, floors washed & vacuumed. The employees were efficient with their time; they had delightful personalities & were completely respectful.

They do a very good job

unknown

.

.

unknown

Floors and bathrooms were cleaned well. Kitchen cabinets were not cleaned. Bathroom cabinet doors were not wiped down, still had dirt and something else on them. Track lighting in kitchen were not cleaned. Cobwebs were still present in some areas and the floor in the dining room needed to still be cleaned. Found old paper towels in a kitchen cabinet....not happy and would not use again.

They are fine and they have been coming for almost a year now. They are wonderful. They come in, they do what I tell them to do and there are certain things where I want my product to be used as opposed to what they may have and I have had no problems. It is pretty much the same person. We have requested that after several times so one girl comes all the time and she may come with a different partner but consistently there is one person and they come at the same time. I think it is the third Thursday unless a holiday comes in there and then we switch it up for another day. We pay exactly what was quoted.

It went very well. I would recommend them. It's good value for the money.

To say that we are disappointed would be an understatement. We had 2 good visits and then it was completely downhill. We contacted the manager at Merry Maids and advised the issues that we had. They didn't dust well at all. They left streaks on glass, they failed to do 1 room completely (the 300 sq ft room downstairs that they were only doing once per month!) even though we were clear that it needed to be done. They left countertops with crumbs on them. They didn't mop floors. After complaining from the first bad visit, (we called and requested the person who had cleaned before--she did the job well). Must have been a fluke. She returned yesterday with someone who was training and with 2 people, they did a horrible job! They left the hardwood floors un-mopped, the kitchen floor un-mopped, crumbs on the counters, where we had had coffee that morning, there was very small spill of coffee that was still there after they left--which signified to us that we need to check the counters--only to find them unclean. In addition there were areas that didn't get vacuumed as well. We spend over an hour mopping the floors that they neglected (as well as attending to the other smudges they left). We KNOW they neglected them as we could tell as soon came in the house. The mop brought nothing up but dirty water. In addition, they attempted to clean our glass coffee table and glass side-table, but left quite a few obvious streaks on them---so we had to re-do them. My husband called Merry Maids and spoke to the Manager. He let her know how disappointed he was and that he wanted to come by and pick up our house key as we would no longer be needing their services. He went through the complete list of what we came home to yesterday calmly. The Manager's response, and quot;I just don't know what to say?and quot; This is NOT the first time we have addressed this with her and we still gave this company other chances to correct their performance. The Manager, as in the past calls, made no attempt to make any type of financial credit or any good faith offer to make it right for the customer. So, not only do they do a horrible job cleaning, they also have no concern to being customer-oriented. The best I can say is keep your money and clean it yourself. Don't know about you, but when we pay $100 to have the house cleaned, that's what we expect. We'll be looking for a company that actually does what they say they do and a management that stands behind their work and the customer as well. Use them at your own risk!

On December 3,2013, Linda B. from the Arden Merry Maids office cleaned my home. I had left a check in the kitchen as I have always done to pay for the service. I had a 100 foot roll of Christmas ribbon on my counter by the stove and when I came home, it was gone. I called the office the next morning to see if it had been placed somewhere else so Linda could clean or accidentally thrown away. I spoke to Pam regarding the matter, who told me she had spoken to Linda who had stated that she had accidentally put the ribbon in her bag. Pam stated that Linda apologized and would return the ribbon the following week. I stated to Pam that it was a weird explanation and Pam said it was and quot;just one of those mysterious things you can't explain.and quot; Unsatisfied with that explanation, I contacted Nicki later that day and she automatically came to Linda's defense by saying she could not have possibly taken the ribbon and if she had, it was because she thought it was a gift. I expressed my disagreement with that explanation and Nicki said she would contact Linda herself and call me back. Within approximately 10 minutes, Nicki called me back stating that Linda had said she thought the ribbon was a gift and had left me a personalized thank you card on the dining room table. There was no card, only a Merry Maids card on which she had written, and quot;Have a wonderful week.and quot; Nicki insisted that she had left a thank you card separate from the standard Merry Maids card. When I questioned why anyone would take something without a card or without their name on it, (because who in the world gives ribbon as a gift???) Nicki stated that the maids receive many odd gifts. At that point, I asked to speak to the owner of the Merry Maids in Arden and was connected with Lynn. After explaining the situation, Lynn stated that she agreed with me 100% that you do not accidentally place something in your bag and that she would address the situation with Linda, face to face and call me back the following day. The next morning, I received a call from Lynn who stated that she wholeheartedly believed Linda did not steal the ribbon, but had in fact thought it was a gift since I had laid the check on top of it. She stated that she knew Linda like the back of her hand and would swear on a stack of Bible and the lives of her children that Linda did not intentionally take the ribbon. She stated that Linda had said she thought it was odd and did not even want it, but took it anyway. She stated that Linda had said because our tree was decorated in purple and the ribbon was red that it was a gift (we used the ribbon to hang wreaths outside from our windows). Lynn blamed the situation on miscommunication and an misunderstanding, stating that Pam had never spoken to Linda herself and only repeated what she had heard from Nicki. However, this could not be possible since I spoke with Pam prior to speaking with Nicki. Nicki would not have even known there was an issue. Lynn stated she would deal with Pam, (nothing was mentioned about Linda being held accountable) and that the problem began with her for not being truthful about speaking with Linda. I reminded her that the problem began when Linda took the ribbon from my home. Lynn spoke to me as if I were a kindergarten student and not a grown woman, only repeatedly saying, and quot;I'm sorry.and quot; My issue is that there is a clear lack of integrity and an acceptance of it by the owner and office staff. It seems as though they are all lying to protect Linda. I believe I was lied to by all parties involved. There is no doubt in my mind that Pam did indeed speak to Linda and I am only being lied to by Lynn so there is a possible excuse for Linda. There were too many explanations that changed depending on who was telling the story. It is ludicrous to take anything from another person's home that is not expressly yours to take. I did not intend my decorating ribbon as a gift, nor did I leave a card or any indication that Linda was to take it. First, according to Pam, it was an accident. Then after Linda spoke to Nicki and Lynn (I believe coached to say she thought it was a gift), the story changed yet again. Because the local office is a franchise, it is obvious there will be no repercussions for Linda and it is clear it is more important to protect an employee than to conduct an ethical business.

My experience has been great except for the last time. It was not up to the standards that I had earlier at my rental house.

Very well. The girls up date my file as things change and the cleaners come well informed.

The lady that came to interview me was nice but someone different comes to clean. I had to give them specific instructions on how to clean my hard wood floors. They do not clean well and also were rough with the furniture. None of the counters were cleaned and the ledges under the cabinets were not touched.

I wasn't very happy and I wouldn't recommend them. If they would have done what they said they would do then the price would have been worth it but they didn't. They did send somebody out to redo it because of their guarantee but it was the same thing and they didn't clean what hey were supposed to clean.

Their services go very well. They are timely and do a great job.

They said they cleaned, but they didn't. They didn't do the baseboards and none of the windows were done. It would have been fine if they had disclosed that upfront except when they were done. We had to come back home and see what was there and question them. We thought it was already too much as it was more expensive than it should have been. It would have been a different discussion if they had said it upfront rather than having it after we got back. We would not use them again as we already have somebody that we use that we are happy with.

I was not real happy. I am using some other company now. They didn't do what I wanted them to do. I wanted them to clean more like around my baseboards and window sills. I was hoping that they would spend a little more time and do it the way I wanted. They didn't pay as much attention to details. I think that they just get in and get out because they are overbooked and they have a time limit that they are allowed. I think that their price was a little high and it included only my main level and did not include the upstairs. Whatever they did, they did well. They just didn't do it fine. They just took a cloth to wipe down the couch and the chairs while I would have preferred them to be vacuumed. They never moved any furniture and were strictly to the middle of the floor. They were very responsive and always prompt.

Initially a supervisor came to my home and gave me an estimate she was professional and courteous. When the two girls came to clean my house they did not do a thorough job. I was specifically told it would be a "top to bottom" cleaning. I complained and the company sent out another team to clean at no charge. I was disappointed to see that the cabinets were missed again. Over all the girls sent out to clean were unprofessional, went through my cabinets looking at things making comments. I was not home but my daughter was home at the time and she called me at work to tell me that the people sent to clean were spending more time looking at the food in the pantry than cleaning. Very disappointing experience.

They had a time slot to show up and were late past the slot. Someone did call after going past the deadline to tell me they were on the way. I gave them a checklist and explained that items were marked by priority and asked them to check off completed items. I understood with the time constraint I had given they would not get to everything. They not only failed to mark off completed tasks but failed to do some of the basic requests. They basically ignored my checklist. No follow-up on customer satisfaction at all. Just took the credit card in advance and did a poor job.

Very easy to deal with. Did what I asked, did it well and in the time allotted. Friendly.

Very professional, very good work. The team works quickly and is out in about two hours, they work efficiently and leave the place sparkling. I appreciate that they are able to be so thorough while being time efficient. I will continue to use them, happily, as long as they do such a great job!

They're very professional. If we ask them to clean certain windows because the dog's been near the windows, they'll do it, or if we ask them to clean out the microwave, they'll do it. They handle special requests. It seems pretty high for two hours, but it's two people and them saving us the time that I'd have to do it, it's worth it.

They do an alright job but are a little rough around the edges. We have been a little disappointed with the amount we pay and the quality is performed. Things aren't put back exactly right when they are done, and there are constantly missing spots. They send out different people every time so consistency is also an issue.