About us
Business highlights
20 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
5%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
5.036 Reviews
Showing 1-25 of 36 reviews
Brent T.
08/2018
heating & air conditioning/hvac
+ -1 moreAn HVAC contractor recently installed a heat pump that wasn't performing properly. They were unable to correct the problem. I asked JB's Heating and Cooling to check it out. JB was very good about sending his technical crew to evaluate the heat pump installation. Problem? Wrong sized unit. JB clearly explained the situation. He showed FAR MORE customer support than the installation contractor. Which explains why JB now has my business. For an HVAC contractor to install a wrong sized heat pump and then lose his business to another HVAC contractor because of it - represents a new low in my HVAC experience. Thank you so much, JB, for treating customers with support and respect instead of just a way to make money ... and move on to the next.
Description of Work: Evaluation of work done by competitor
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
carole B.
06/2017
heating & air conditioning/hvac
+ -1 moreI've not had to have any maintenance done but they do service my unit twice a year. I pay $75 for each service call. They just have excellent customer service and they're very punctual. If they say they're gonna be here at eight, they're here at eight. Their technician was good; he was professional and courteous. Overall, that company - and I've had them for a couple of years - and they've always just been really excellent. I would give them A's all the way down.
Description of Work: They were here last week, just for service. They clean out the internal lines and make sure everything's, make sure there's nothing worn and that everything's working properly.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$75
carole B.
06/2017
heating & air conditioning/hvac
+ -1 moreOther than the filters, they did not have to change anything. I've been using them for, I'd say three years.? I would give them A's all the way.
Description of Work: They service my air conditioning and heating units.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Cynthia M.
03/2017
heating & air conditioning/hvac
+ -1 moreIt was a detailed estimate, but they clearly didn't listen to what I specifically asked for, which was an inexpensive solution.
Description of Work: I just got an astronomical quote from them for $47,000, for heating and AC for a 4,000 sq. ft. area.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| responsiveness | |
| punctuality |
Response from J B's Heating & Cooling
Ryan R.
02/2017
heating & air conditioning/hvac
+ -1 moreExtremely well. Best service i have had at the house in the past four years.
Description of Work: furnace would not ignite
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Paul L.
01/2017
heating & air conditioning/hvac
+ -1 moreNo issues. Professional looking job. Completed in the time estimated. cleaned up work are completely.
Description of Work: Installed new heat pump and air handler
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$8,000
Dawn M.
11/2016
heating & air conditioning/hvac
+ -1 moreFrom the beginning of the estimate process to the final completion of the job, I could not be happier. Rodney was knowledgeable and experienced in HVAC. He did not try to sell me something that did not meet my needs for the age and design of my house (built in 1964). I highly recommend them based on their quality of service and the fact that you could easily get in touch with them. They would always return your call in a timely manner. I had 3 other quotes from competing and well known Asheville companies. JB's beat them all without question.
Description of Work: I had a complete change out from an old oil furnace too a new high efficiency gas furnace. I also added a central ac unit.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$7,000
Daniel P. V.
12/2015
heating & air conditioning/hvac
+ -1 moreA coupon was purchased from Angie's List for diagnostic services from JB's Heatting & Cooling at around 7:30 AM, on 18 December. The earliest scheduled date that could be selected on-line was for Monday, 21 December, but my wife received a call from the manager within one and a half hours. The technician call soon afterwards to arrange a time to come out. The compressor unit was found to have a blown capacitor and needed a refrigerant top off. Our heat pump was functional again within 3 hours from the time JB's was contacted. Our home was back to comfortable temperatures again on a cool December's day.
Description of Work: Our 15 year-old Trane heat pump was not working properly and the system was running on auxiliary heat. JB's Heating & Cooling performed diagnostics and made repairs.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
Steve G.
12/2015
heating & air conditioning/hvac
+ -1 moreCourteous, prompt and thorough. They could have recommended additional charges but didn't. Had we not booked them through Angie's list. There would have been NO charge for the service that day. JB's thought that for the effort they hadn't really done anything.
Description of Work: Corrected a sputtering ignition switch on the gas furnace.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$65
Steven C.
11/2015
heating & air conditioning/hvac
+ -1 morePunctual, polite, and very professional. They were comfortable around our dogs, and cleaned up after they were done. No wasted time, and we will call them again for our heating and cooling needs.
Description of Work: Replaced one return and installed a new one upstairs to improve system efficiency.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$560
Jonathan F.
08/2015
heating & air conditioning/hvac
+ -1 moreOur air conditioner was not working, it was a warm day, and my 83 year old parents were coming the next day. I called, explained my situation and was apologetically told that it wouldn't be until late in the day when a service person could arrive. They called early afternoon to say they were in the neighborhood and could come right then. They repairman looked at the unit outside, found and replaced the dead capacitor, and then showed me the old part and explained how he knew it was the culprit. He then tested the unit which was now working and blowing in colder air than required, but not as cold as he would have liked. He looked at the central air unit in our crawl space and replaced a very dirty filter, which lowered the temperature even more and into his desired range. He finished this all in less than the hour I was paying for, so he offered to go into the attic an replace the filter for my other unit, which he did. Work was completed less than 4 hours from my initial call to the company. Fast response time, incredibly courteous service, full explanations of the needed repair, and no up-selling.
Description of Work: Our air conditioner was not blowing in cool air. The repairman assessed the unit, replaced a broken capacitor, and replaced dirty filters.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$128
Robert T.
07/2015
heating & air conditioning/hvac
+ -1 moreGreat! They were on time. They made me feel comfortable and told me what the costs were up front. They were here to do basic maintenance and provide a quote but had the time and fixed the unit. Did not try to up-sell a higher priced unit. So glad to work with a company that wants to take care of customers.
Description of Work: replaced the thermostat and a sensor for the water overflow and ensured unit was set up correctly to work. - Also basic maintenance via an Angie's List Offer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$258.5
Thomas P.
07/2015
heating & air conditioning/hvac
+ -1 moreAfter having a miserable experience with another HVAC company who I hired through Angie's List, I was very please with this company. Very professional service, fully explaining situation and options.. Price was 30% less than the other HVAC service who I reviewed here.
Description of Work: Replace one of A/C units
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,050
maryann S.
12/2014
heating & air conditioning/hvac
+ -1 moreAfter calling many furnace service places, the person at J and B was the only one who tried to help me figure out the problem over the phone before coming over. He seemed to notice that I was genuinely interested and willing to do what I could to get the furnace going and he took about 25 minutes of his (unpaid) time to walk me through some steps to check if perhaps it was a simple solution to the problem, especially since it was our first time ever using the furnace since we had only moved into the house about 4 weeks prior. Unfortunately all the things he walked me through did not make the furnace produce warm air fire and so they sent people over the next morning to diagnose the problem. They were thorough, explained everything, and fixed the problem. I cannot say anything about the cost because I have nothing to compare it to, having only used a wood-burning stove all my time as an adult home manager. But it seemed reasonable to me for all the time and parts they invested. I would definitely use them again. They seem to have a wonderful old-fashioned, strong and honest work ethic, and come when they say they will, on time. Definitely impressed.
Description of Work: Diagnosed problem and repaired our gas furnace.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$350
Trisha M.
12/2014
heating & air conditioning/hvac
+ -1 moreGreat. Added freon, new filter at my request. Professional and quick.
Description of Work: Responded quickly to request for service call on noisy outdoor heat pump. Spoke with JB directly, who walked me through some steps over the phone. The noise stopped, and he got a technician out the next day, which was great for me ( would have gotten someone sooner if heat did not start working) The technician called today and said he could get here earlier if convenient. Came early, diagnosed problem as low freon.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$180
Andrea A.
11/2014
heating & air conditioning/hvac
+ -1 moreBoth systems had boilers and he replaced what needed in one and did his magic on the other one and both working fine for our tenants the day after the calls came in.
Description of Work: Johnny Cook and his son have been installing and servicing our furnaces and central air systems for .... how many years? Johnny had a head full of dark hair and I was still a blonde. Since then. We would not call anyone else. He is our 100% Go To Guy.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$175
Response from J B's Heating & Cooling
Charlie W.
10/2014
heating & air conditioning/hvac
+ -1 morevery well, service completed, system operating normal
Description of Work: service on heat pump
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Karen K.
06/2014
heating & air conditioning/hvac
+ -1 moreThey provided top-notch service. I spent $120 and that included the cost of the new capacitor.
Description of Work: I used J B's Heating & Cooling 2 and a half to 3 months ago to replace a capacitor n the AC.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$120
Derrick S.
06/2014
heating & air conditioning/hvac
+ -1 moreMy a/c was blowing warm air off and on so I called JB's. They were out the next day and inspected the unit and told me the problem was the power interuptor that I allowed Duke Energy to install on my air conditioner. There was nothing wrong with the interuptor itself, I was just under the impression that it shut the whole system down, not just the compressor. Long story short, I was very plesed with JB's and their honesty, and very upset with Duke Power. I called and canceeled the power interuptor. The JB's tech cleaned the coils while he was there and I am very pleased with their service and would definitely use them again in the future.
Description of Work: Inspected a/c unit to see why it was cutting on and off.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$117
Joe J.
04/2013
heating & air conditioning/hvac
+ -1 moreJB's has the most knowledgeable HVAC engineers in the Asheville area. This is the second time I'm using them, and I've had nothing but excellent service and a great customer experience. I recently move into a house with a 15+ year old heat pump that was on its last legs. It didn't keep the house heated well, and my electricity bills were high. I called Rodney in the morning and he came out that afternoon. I had done research on my own of a few different models I was looking for, and Rodney and I sat down and went through all the features versus price versus warranty. His recommendations of the Amana system turned out to be the best choice. Rodney spent at least an hour in the crawl space to evaluate the existing system and what needed to be done. The crew came out the following week to start the work. Took 4 days to complete the job. Everything went smoothly. They cleaned up nicely and hauled away all the old equipment. We love our new system. Temperatures are consistent throughout the house and our electricity bills are about $40 a month lower. If you're thinking about upgrading or replacing your heating or A/C, don't hesitate to call these guys.
Description of Work: Replaced a 15+ year old heat pump with new air handler, dual fuel system (propane furnace + new heat pump). Converted the duct work to a dual zone system, installed a new thermostat upstairs and replaced existing thermostat downstairs. Increased air capacity of some of the existing duct work.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$11,000
Gary M.
12/2011
heating & air conditioning/hvac
+ -1 moreHe was very good and did a good job.
Description of Work: I used J B's Heating & Cooling a month ago to do some duct work.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Alma B.
11/2011
heating & air conditioning/hvac
+ -1 moreExcellent job. See explanation above.
Description of Work: I am writing to commend the excellent work of three of JB's employees: Scott Melton, Brian Beddingfield, and Gary Porter. I live and work in Durham, North Carolina, but have just completed a little cabin on my family’s land in Asheville. ( I come up just about every weekend to take care of my dear 90 year old father.) After a number of delays we finally got our certificate of occupancy last Thursday, and I had planned to move into my cabin on Friday. The final detail that we needed to take care of was getting the heat pump charged. My contractor couldn’t call JB's until we were sure that we had the electric meter, and we didn’t find out about the meter until 12:20 p.m. I felt pretty sure that JB's company would not be able to send out a crew on such short notice. Fortunately I was wrong. By around 2:00 p.m., Brian Beddingfield and Scott Melon showed up and immediately set to work. What struck me about both these young men was how professional and thorough they were in their work. I also found them to be quite friendly and personable. After a while Gary Porter arrived to do the final settings for the cooling and heating systems. Gary, too, was completely professional and cordial. All three men completed their work quickly and efficiently. The day turned out very well for me, because I then had heat in my wonderful new house and was able to move in as planned. It reflects well on this company that they hire such great employees. I am grateful for the excellent service they provided to me and my family.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,000
John S.
09/2011
heating & air conditioning/hvac
+ -1 moreIt was an excellent elperience. The tech arrived on time, did an outstanding job and even came back to double check on one thing. The price was good and would not hesitate to call them again.
Description of Work: We were about to rent out our second home for a year so we felt it should have the HVAC system tuned up.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$105
Linda B.
09/2011
heating & air conditioning/hvac
+ -1 moreMostly great, came out to the house quickly in the midst of a busy hot summer and got the installation going right away. We got a second estimate from another company, and it was $600 more for a comparable unit plus the second company would have started the work at least two weeks later. My only problem was the running of the new lines for the unit which involved punching through the siding and through two closets, to get up to the attic. It worked out okay, but I still don't understand why the old lines could not be flushed out and used with the new coolant. But the new system works great, and is much more efficient than the old one. So all's well that ends well.
Description of Work: Replace upstairs heat exchange/a-c unit, running new lines.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$6,000
Joe J.
08/2011
heating & air conditioning/hvac
+ -1 moreOverall, very positive. They came when they said they would, they cleaned up and hauled away all the old parts and didn't leave a mess, took care of the permits, and worked fast. What more could you want.
Description of Work: I had two old AC/Heating units on the house, one upstairs one downstairs that were going on 15 years old. The downstairs unit developed leaks and the compressor burned out. I called JB's based on other recommendations here on angie's list. They did a great job. The crew was like 5 guys and they got the unit installed and up and running in 1-1/2 days. Very professional, courteous. Both Mike and Rodney are good guys to work with. They also followed up to make sure everything was running smoothly. Two weeks later the smaller upstairs unit crapped out. The fan motor burned out. After reviewing the options, It didn't make sense to repair it because of other discovered problems. Called JB's again and they replaced the second unit for me as well. Wnet just as smooth as the first one.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$10,500
- 1(current)
- 2
Contact information
19 Penix Business Dr, Arden, NC 28704
http://jbsheatingandcooling.com/Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Insured
Licensed*
Trade License Number
16034
Trade License Locale
North Carolina
Trade License Authority
NC State Board
Trade License Expiration
12/31/2016
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
J B's Heating & Cooling is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
J B's Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, J B's Heating & Cooling offers free project estimates.
Yes, J B's Heating & Cooling offers eco-friendly accreditations.
Yes, J B's Heating & Cooling offers a 5% senior discount.
Yes, J B's Heating & Cooling offers emergency services.
Yes, J B's Heating & Cooling offers warranties.
J B's Heating & Cooling offers the following services: Air Conditioning, Furnaces, High Efficiency Heat pumps, Heating and Cooling Systems, Thermostats, Zoning, UV Air Filters, Dehumidifies, Air Cleaners, Evaporator Coils, Ventilators. Service contracts with special rates and after hour service with no overtime rates for contract customers.
Duct cleaning
Contact information
19 Penix Business Dr, Arden, NC 28704
http://jbsheatingandcooling.com/Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed