Asheville Wildlife Removal LLC

He came out on a Saturday, gave an invoice and my husband said he was going to do the dowry that day. He didn’t. Promises were made about coming out to finish and were never kept. Weeks went by and we finally called, he said the work was completed, called,back, saying that no onky half. We said don’t, give us a refund that was promised and never came.

TERRIBLE! I firmly believe they lie to get business, especially if they think they are working with a 'dumb, old woman'. The very next day a possum was caught in the outside trap & they picked it up that Saturday & re-set the trap. That same day I had a handyman go up in the attic. He took pictures of the 'catch & release' traps, which were common large mouse traps, which would have broken the neck of any creature. These had only been placed around the entry to the attic. He went over & looked at the bed of leaves & said there were no animal droppings at all, and nothing to suggest an animal had actually been there. No insulation had even been disturbed, so obviously the tech hadn't done any actual looking. I called that Monday to cancel the agreement. He came out & tripped the attic traps so his fingers wouldn't get it, took the possum trap, and I got a refund of $261 out of the $650 deposit I had given them. Then he tried to tell me I had mice in the attic, but yet I knew there were no droppings. I actually think because I was lied to, I should get a full refund. I was totally astounded about the 'trap and release', that was a blatant lie.

Great. They went above and beyond to seal any cracks and crevices that mice could use to enter and to put out bait traps. Nice guys and very professional.

In the beginning it went fine. First I have to say I really like Rusty and he is a very nice guy so i feel bad leaving this review but while he is a nice guy, he is not the best at running a business. So Rusty left some traps and bait stations and got me on a maintenance plan but he never came out to check on the traps or the bait stations to do the quarterly maintenance. When and animal ate through the bait stations I called him to replace them and he never came out. I called him again when I was having rodent problems again and he didn't return my calls. When I finally got through we set up a time for him to come to the house. I took off time from work to meet him and then he never showed up. I called him to find out what happened and he never returned my call. In the meantime the pest problem was getting worse. Needless to say I found another company to work with and so far they are very responsive.

Rusty arrived promptly, removed 6 ft rat snake that managed to climb up my stone fireplace looking for a way out. Although I was out of town at the time, he sent me a photo of the snake in my living room. I was very satisfied with his work and communication.

It went well and the problem was solved.

I have worked with Rusty and his team for the last 5 years on and off on rodent removal. However, this was the largest job to date. I enjoy working with this company so much. In fact, I trust them so much I leave out a key for them to come and go to do their work as necessary. This job was quite complicated as my roof line is very steep and has a lot of ridges. They did the job quickly, safely and actually worked with another company to fix another job I needed done and didn't charge me a dime. This job required large ladders and extra time on Rusty's part. DO BUSINESS WITH THIS COMPANY!! They will treat you fairly and respectfully. They will do a great job. And they back up their work. You will be satisfied! If there was a grade above A, I would give it to them!

We had an issue with flying squirrels. Rusty and his team sealed and corrected many ares of our home to keep the squirrels out after they had left some traps for removal. During their work, they also helped us with a mice issue and we are very pleased with the results. Rusty is very professional, responsive and knows his stuff!! We definitely recommend Rusty and his team!

Set traps and bait boxes on Friday and returned on Saturday (at no charge) to check traps and put out additional bait boxes. Mr. Russell was very knowledgeable and able to answer our questions. Too early to tell if rat problem in our vehicles has been eliminated but hopefully this is the right start.

He had to return 3 times to check traditional traps he laid as well as black box bait "houses." It took about 2 weeks for the mice to really die off, so it was a bit nerve-wracking as it was a 3 week process for my husband and I ----living in the house, but Rusty really did a conscientious job. I would recommend him and will call him again. The receptionist, Megan, we felt was totally professional and helpful. They were both a pleasure to deal with.

Rusty Russell was extremely polite and professional throughout the job. The work was delayed several times by winter weather. I was very impressed with the precision of their carpentry work. Cutting the plywood panels and fitting them under our house, pouring the concrete barriers, and doing all the other remedial work was made very difficult by the very steep slope on which our house stands. But Rusty didn't let that stop him. When they were finished they hauled away all the debris and left the site clean and neat. They gave us a 3-year warranty against any further wildlife intrusion. In summary...I would HIGHLY RECOMMEND Asheville Wildlife Removal to anyone who is having a problem with wildlife intrusion into their home and would also recommend them for a Point of Happiness honor.

I had bats on the exterior of a gable vent and evidence of roosting under the deck. Rusty spent probably an hour checking the attic, roof, 2 gables, 2 exterior vents and under the deck. It was a thorough review. There was no evidence of bat intrusion in the interior spaces or attic. He recommended covering 2 gable vents with heavy insect gauge covers @ 2 for $400, replacing ridge vents @ 1700, additional roof vents at 2 for $90, 2 dryer vent covers @110, ridge under gable in metal skirting @75, in addition to the $125 inspection for a total of $2,500 but would discount 5% or the $125 inspection fee so that brought the cost to $2375. In comparison in March 2011 at my other house I had 1 bat removed from an exterior gable vent and 5 LARGE angular gable vents covered with heavy gauge insect wire for $99 svc call & $250 gable covering @ $50/ large gable (almost 3xs the size of the gables referred to above) for a total of $349. The house is very tall--25 ft in places. There have been no further bat or other critter issues. I know it may not seem "fair" to compare houses but I felt the recent cost was exorbitant. Even to cover the small gable vents on the first house were way overpriced compared to the large vents I had covered in 2011. So I paid Rusty $125 for his time and recommendations but did not have the work performed.

We were impressed with the job until our neighbor's cat went missing. We'd had concerns that some cats might be living under the house, in addition to the groundhogs we were trying to relocate, so we'd discussed what they would do if they found a cat in one of their humane traps. The company owner Rusty Russell agreed to put any trapped cat in our garage in a carrier so we could take it around to the neighbors and see if it belonged to anyone. On Wednesday, September 24, the guy repairing our porch texted me to say there was a cat in one of the traps. I went over to the house, and there was no sign of the cat. I called Mr. Russell who told me that the cat had been taken to a barn in Leicester. I was surprised and upset. The next day, a flyer appeared on our porch. It was our neighbors searching for their lost cat Huey, missing since Tuesday night. I texted a picture of the cat to the workman who'd seen the cat in the trap on Wednesday and he confirmed that it was the same cat. At that point, I contacted Russell, asking for contact information for the place in Leicester, so my neighbors could go out there and call for their cat. He waited overnight before texting me back and then sent me a text telling me that the cat was actually released a few blocks away from our house in South Asheville. I asked why he had told me one story first and was now telling me a different story. He texted me, saying, "One of the other technicians was in the area & stopped by to check the traps for me. It was the 2nd time we have caught the same cat. I figured he took it to the cat folks by his place in Leicester but I spoke with him earlier & he informed me that it was a male cat & it was spraying & stinking but he didn't want to leave it in the garage due to the extreme urine odor that the cat had. So he let it go around the corner on Yorkshire Street in the hopes that it would find its way home instead of coming right back under your house again." When I spoke to him in person he kept mentioning the cat spraying. Our neighbor's cat was neutered, so I now think Russell was trying to prove that it wasn't the same cat. I believe my workman, though, who saw the cat in the trap, and said it was definitely the same cat pictured on the missing cat flyer. I asked to speak to the tech directly, and Russell agreed to give me his phone number, but didn't follow through. Russell later gave a third story: that the cat was released on our street, just a few doors down from our house. I think if the cat had been released on our street, or a few blocks away, it would have found its way home, as our neighbors live very close by. They have never seen their cat again. Russell gave us a full refund, "for the inconvenience," but has never told us what really happened to the cat. I wish him and his company no ill will. In fact, I wish them the best. I just don't want anyone else's pet to disappear due to his techniques for wildlife removal.

From the very first call, Rusty was very courteous and professional. He responded in a timely manner and arrived exactly on time. He could've charged me the usual fee of $250 for mouse removal but since our problem wasn't a big one, he cut the fee down to $150. How often does that happen? Great work by 2 great guys.

We just moved into our home in October and obviously our tenants and the prior owner didn't mind living with scratching on the bedroom ceiling at 3:00 in the morning as we were told the squirrels had lived there for some rime. i swear the rascals were bowling up there! Rusty came promptly when called for an estimate and was very professional and polite. At first I thought the cost was sort of high until I saw what his company did to eradicate our pests-it was a bargain for all they did. All of his staff was polite and friendly. Being from the midwest, Rusty even gave us a "lesson" on North Carolina wildlife. We would hire him again in a minute.

Things went very well. Now we have a year warranty and we'll see how the procedures work to keep rodents out. The whole crew worked very hard in our low roof attic and slippery metal roof. They were all very polite and punctual. A pleasure to work with.

We had noticed a stain on our ceiling, which we thought was from a roof leak, but no leak could be found. We started hearing animal noises in the attic above where the stain was, and made the connection that the stain was animal damage. We did not know what animal it was, except that it was something 4-footed. We called Asheville Wildlife Removal, who came out right on time when scheduled, and quickly determined that the culprit was a nest of flying squirrels. They also identified where they were getting in (a roof vent lacking it's animal guard, a defect on the builder's part), and found several other possible entry points, none of which I had been able to see until they were pointed out. As a controlled species, the flying squirrels had to be trapped and relocated. Rusty quoted me a price to relocate the squirrels and repair the damage, and another price to do that plus seal all the entry points. I chose the full deal. A trap was installed and the men came back and checked it daily for several days. No squirrels were caught, but the sounds stopped too. The squrrels were apparently "not home" at the time the trap was installed and it locked them out, which is fine. The men removed the trap, repaired the animal damage, and sealed up all the openings, also sanitizing the attic where the nest had been. No further problem since. The men were professional and courteous throughout, took care of our home, and did quality work. If ever needed, I will certainly use them again.

The dilemma is that the state of NC regulates the price of the service.

The job seemed to go very well, although it's hard to tell when someone is working in an area where you can't see for yourself. They found a hole in the siding that a squirrel had chewed, but no current squirrel activity. They put screening over the outside of the attic vents to prevent bats from hanging in them. They did a nice job and the screens are nearly invisible on the exterior of the house. They spent 2 days on the roof filling in and sealing all the places where critters could gain access. And they cleaned up the bat guano from both inside the attic and outside in my driveway. This is not something you should do for yourself--that stuff is dangerous! Both guys who were here were exceedingly polite, industrious, and pleasant to have around. I thought the price was a little high, but I had already received a $3300 estimate on the same job, so at that point who was I to argue with a mere $1000? I think they did a very thorough job and I'd recommend them to others.

All factors of the experience with Asheville Wildlife Removal went beyond my expectations.. Rarely, any more, is the level of service, consideration & value met at such a high level. Rusty & Cory were very polite, efficient, considerate & informative. They wore shoe coverings at all times while in the house & attempted to minimize our inconvenience. The cost was exactly as quoted on the phone with no surprises. I'm not accustomed to writing such a rave review such as this but anything less would be a disservice to Rusty & Cory.

They caught a bird in the trap (a starling) and came back several times over the course of a few weeks to check and rebait the traps. They were very professional, answered all my questions, and wore protective booties on their shoes when coming into the house. They patched the four holes with a product to deter the birds and then used a concrete product to fill some other holes. They also used the concrete product to fix some loose bricks on my front steps. Then they also fixed the rubber edging to the garage that one of us had damaged when backing out of the garage! These last two repairs were not part of the scope of work so I was very appreciative. At first I thought the price was a bit high, but my house is very high off the ground which made this job quite challenging. Also they made four visits to my home and fixed several additional things.

It could not have gone better. The service representative was impressive: professional both in appearance and communication skills. When we showed him the area where our problem was, he immediately knew that it was groundhogs and explained what course of action was necessary to remove them. His first trip back was to set the traps, and he even covered them just in case any small pets might be wandering about. He made several trips back to check the traps, emptied them when necessary, and when he was certain that there were no more groundhogs, he sealed the entry points to the tunnels they had made. All of this was carefully explained and we felt good about the entire experience.

Over the past couple years, we'd had wildlife in a dormer crawlspace, a couple snakes emerge from the fireplace, and most recently something small running around in the ceiling. The exterminator said his services didn't cover this, and one other call to another service a year ago got a nice return call and a no-show. We had to try something and found Asheville Wildlife Removal in the yellow pages. Gave them a call, and were immediately impressed with their politeness and courtesy. When they were delayed from their first appointment, they called and apologized profusely for the delay. And that service level persisted through the entire one-month service period. Once these guys have gotten rid of all the invading wildlife, they could open a school on how to deliver customer service. They set traps, and came back when asked to check and remove wildlife when we thought we'd heard a trap go off. All flying squirrels this time, but there was evidence of other critters at one time. They also sealed off the access points in the chimney where snakes had presumably had access. They always wore protective shoe covers while in the house. We would certainly call them again, even though they told us to call them immediately if we ever saw/heard anything going on.

Pest ?droppings? were recently found in our attic. Thinking it might be RATS or another wild critter from our yard, I decided to get a professional person to handle the problem. However, it was important that the company address rats/mice/squirrels/etc. more than spiders, ants, termites. Also, it was important NOT to use poison or glue traps. On Angie?s List was a review for ?Asheville Wildlife Removal? that got my attention. An appointment was set up and appointment day arrived. The owner Rusty came with another man named Gary. They were punctual, courteous, clean (wore booties inside), and professional. (To be noted: they came in a truck that did NOT leave oil stains all over my driveway, which has been a constant problem with many workmen vehicles.) REPORT: Following their inside/outside inspection, Rusty and Gary gave a report. The droppings were identified as from a few mice. The problem was caught before any infestation. Since there were only 1-2 mice getting into our fairly new house, it would be hard to find an entry point as a mouse can get into a hole the size of a pencil?s circumference. REMEDY: (1) Set traps with bait, and (2) If problem persists, set up long-term rodent management on exterior perimeter of the house. Rusty and Gary said they would be glad to set traps for us (using food type bait, not poison). However, to save us money (since there weren?t any nesting evidence or lots of droppings) they wanted to know if my daughter and I would prefer to set traps ourselves with peanut butter or chocolate in the attic. My daughter is an avid ?animal? person (except for RATS!!!) and thought this a good idea. Our yard is large, sloping, and with a creek frequented by various wildlife. She would take any mouse caught to our back property and place it out for the wildlife to eat. We took that option. As for $$$: There was an upfront fee quoted at the time the appointment was made. I thought it was reasonable.

I have had a flying squirrels in my attic for several years now. For two years, I had contracted with Terminix to remove them but, the only thing they removed was money from my pockey! As the weather started to cool this year, the squirrels started coming back inside again and I decided to find another exteriminator that could do the job. I found Rusty and Asheville Wildlife Removal on Angie's List. I called him and told him my situation and he came out that day. He found numerous areas of damage and set traps. Over the next several weeks, Rusty removed over 5 live squirrels in traps and 4 dead ones that had fallen behind the sheet rock. He even had to remove some base board in a closet to remove dead bodies. He climbed around the outside of my house for several days sealing TINY holes where they were coming in. He was EXCELLENT to work with and was at my house within hours each time I called him. He is so nice and very respectable and was so professional at his job. His job, although pricy, includes a year's warranty from reinfestation. I would definately use Asheville Wildlife again and would highly recommend him!