Miller Services HVAC Inc

Well. He was prompt and helpful.

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Went excellent overall/.

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It was a very pleasant experience!

We've used Miller Services for all of our HVAC issues in the past few years, so we called them when our old AC unit bit the dust. We got a fair price and prompt, courteous service. I noticed a problem with cooling today (mid-July) so I called Miller Services, thinking there might be a problem with the new unit they installed last month. The service manager, Allen, came to the house and found the problem, which was completely unrelated to the new unit. They didn't charge me a dime! I remain impressed with Miller Services' customer service and recommend them highly.

He took the time to explain was was going wrong, what the potential causes were, and took into account this was the first issue we'd experienced since moving in a couple years ago. I greatly appreciate that he took the time to answer all my questions, and that he was willing to come out twice & in the rain. Thank you!

They were punctual. They described each problem and gave me a quote on the spot before performing services. They even came back out at no additional charge for a "tweak" to the thermostat mount, after my husband came home and inspected the work.

Arrived same day. Very professional and knowledgeable. Explained issue and resolved quickly. Chris was friendly and diagnosed problem quickly. Refreshing to have such a reliable and honest service company. Owner Charles has always treated us well and we would recommend them to anyone.

The mantra ?Go big, or go home? seems to be popular these days. If you?re looking for an HVAC installer, though, bigger is not necessarily better. ?Do it right, or don?t do it at all,? makes much more sense when it comes to your home comfort. At the very least, that should be the motto of Miller Services, who installed a new heat pump system in our home this May. The Project Our 17-year-old Lennox compressor unit died, and we decided at that age that a complete new system was a better economic choice. We wanted to replace it with a system of comparable size (2.5) and a minimum 15-SEER to be eligible for a Duke Energy credit ($200) and a $300 federal tax rebate. We also had a few changes we wanted to make to the system. The original heat pump was installed in a closet in the kitchen, and we wanted it moved into the attic so that we could turn the closet into a pantry. In addition, we wanted the return vent moved to a wall in our living room to circulate the warm air that hangs in the vaulted ceiling. Finally, we insisted on a programmable thermostat to automatically save energy at night and while we?re at work. Quotes Miller Services was one of five companies who gave us quotes on this project. Quotes came from a range of installers from local sole-proprietorships to big national retailers. Prices ranged widely from $5000 to $13000, and generally, the bigger the name, the bigger the price. Miller Services came in at an excellent price ($5720) without cutting corners in their equipment or their installation. While some installers wanted to charge $1000 to $3000 more for moving the air handler unit into the attic, Miller Services figured in just a few hundred dollars to cover the flooring and a few additional parts (an additional outlet, emergency drain pan, PVC piping, cut-off box, etc) necessary for the attic installation. We ultimately went with Miller for three reasons: 1. Price -- the total cost was not the cheapest, but it was very close. 2. Quality of equipment -- after researching some of the other less expensive quotes, we found that the equipment brands/models had some notable design/performance flaws. In contrast, Miller Services provided quotes for dependable brands (we went with Goodman) that juts flat-out work. Of course, you can pay twice as much for the name recognition of Trane, Carrier, etc... if you?re into that sort of thing. 3. Professionalism -- It was clear from the beginning that Charles knows his business, inside and out. He was prompt, courteous, and attentive when discussing the project, and he came prepared with two rough quotes that we fine-tuned when we discussed the details of the project. Installation The installation began as scheduled and was completed early the next morning, exactly as planned. Throughout the installation process, Charles and his team were both efficient and neat in their work. They quickly removed and disassembled the old unit, and they kept equipment organized in our yard and driveway while they worked. We had one surprise, however, which could have turned into a debacle with any other company. Here is where Miller?s integrity shines through. Over the weekend following the installation, Miller Services realized that their supplier had given them a different model air handler than the one we had ordered. It met our basic specifications, but it was slightly less powerful and efficient, and we probably would have never noticed the difference. Charles told us about the error, and he was back over with the correct air handler unit early Monday morning. It was switched out in 2.5 hours, and it works beyond our expectations. A company only concerned about their time and money could have ignored the situation or offered a ?quick fix? by refunding the price difference in equipment. Only a company truly concerned about its integrity, however, would openly admit and correct a mistake at its own expense without a prodding customer. The Verdict If you want an HVAC installer committed to doing things right, go with Miller Services. The big names will tell you that their reputation is on the line, and that the extra cost is only the price of a job done right. And who knows? They probably do things just fine. If you want professional service, reliable equipment, and integrity without breaking the bank, however, look no further. Miller has it all.

Heat system went out and another company looked at it and said it needed to be replaced for $5K. Got a second and third (Miller) opinion and found out didn't need to be replaced, just serviced. The owner, Charles, talked to me in length and was very honest and professional. I would use him again and recommend him to everyone.

I am very satisfied thus far with Miller HVAC. Getting in touch with the company has been much easier since Jo came on as the Office Manager. At this point I would highly recommend.

Technician arrived on time, was friendly and knowledgeable. Did a thorough job checking the unit, repairing and replacing the necessary parts to get it working better than it ever has before. Demonstrated clearly what was wrong with the unit so that I could see the repairs were warranted. In the end it ended up being exactly what I expected it to be, and the quote was on the low end of what I had seen others charged for similar services online. The unit is now functioning better than it ever has.

Very professional service, honest explanations, no shenanigans. Arrived on time, knew exactly what to do, explained everything he did as he went along, and gave sincere assessments of the furnace, the coil, the ducts, and all the electronic components. Found a bad capacitor on the AC unit and replaced it immediately from his own supply, with no extra labor charge. Cleaned the AC.

Miller Services came and gave quote. We got another quote and Miller Services was lower for similar services/equipment. They removed the old HVAC unit and installed a new one. Almost one year later and we have had no problems.

Used for an intermittant problem on our Home's central heat. Charles himslef came out and reviewed the unit from the gound up, meaning he didn't jump to conclusions about problems or skip any detail. He literally started by checking the signal from the thermostat, then went from there, which I thought was very thorough. He found the problem and understood exactly what to do next, shake the condensation out of the piece, and the problm was fixed! I was very pleased to know there wasn't going to be additional parts or service necessary. I would highly recommend Miller Services to anyone looking for a good AC company.

I left a message with some Miller to discuss further but didn't get a call back.

Ronnie was polite and kind. Did a thorough job and cleaned up after the work was done. He gave us very good info about the unit we should get and why. It works fantastically! Great company and honest!

Called Charles after we had several estimates that all said we needed to replace entire system for $4000 -11000.Charles suggested we only replace leaking coil and saved us $3500. System has worked great since.Charles is an honest person in what we have found to be a very shady industry.

They're very courteous and professional. The area that he put it in was too tight and he came back immediately to fix it. I would highly recommend him.