Wake Remodeling

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It was great. They were very helpful, easy to work with, and have great customer service.

Luke was very responsive and very aware of what was going on. A couple of unexpected issues were handled very professionally and without any delay. Workers were considerate and polite. I felt comfortable leaving my house with them in it and having access to the house. The total project took a little longer than initially planned, but some of that was due to our delays with family coming in over the holidays. Luke was not pushy about getting his money and wanted to make sure I was satisfied with all the work.

Overall the project when quite well. There were a few delays in getting the correct columns in from the manufacturers but Luke and Catherine were good about letting us know about slight delays as they came up. Both the work in the bathroom and in the front deck was very high quality. It has been almost 8 months since they did this work and the front deck still looks like new! I would very strongly recommend Wake Remodeling to anyone. They were extremely professional, friendly, and easy to work with. Most importantly Luke knows what he is doing and performs the work flawlessly!

I've had a few jobs performed by Wake Remodeling, and had a good experience with all of them. I will continue to call on them when I do more projects on my home. Communication and responsiveness isn't always timely, but once the jobs got scheduled, everyone was punctual, professional, and did a good job. They have definitely helped to make my home more beautiful and functional. The jobs they performed for house included crown molding installation and general repairs.

The few snags along the way were quickly addressed. Communications were always positive.

Luke and Catherine exemplify customer focused service. Catherine went with me to the showroom and helped me choose the backsplash and come up with a design and we love it. We were very pleased with the contractor crew and quality of work. There was only one minor issue with the backsplash accent thinking we had ordered one accent vs another. They both worked diligently with us to resolve it quickly and get what we wanted. They were very professional and customer oriented. It was a great experience all around compared to the independant contractor we worked with for other major work done on the exterior. We were impressed with Luke and Catherine from the first time we met them at the Home Show in October 2011 and highly recommend Wake Remodeling for your project. They did a great job and 5 months later we are still very pleased with the quality and look. Use them...you won't regret it! They are a young, conscientious couple committed to growing their business one client at a time with a focus on personal attention and satisfaction!

When we started the process of picking a contractor, I have to admit, I was quite nervous. I am an avid watcher of HGTV's Mike Holmes' shows, Holmes on Homes and Holmes Inspection. I've seen over and over on the show people selectiing what they thought was an excellent contractor, only to get screwed in the end out of money and a livable space. We received several estimates, and found three whose price was acceptable and the plan was acceptable. (It seemed impossible to get an exact apples-to-apples price comparison because each had some "good idea" that wasn't in the others.) In the end we chose Wake Remodeling because of our checking of their references, our perception of their flexibility, their stated willingness to do whatever would make us satified, and our gut feeling of their professionalism and character. We just had a feeling that Wake Remodeling was, as Mike Holmes would say, "one of the good guys". It went excellently. Luke and wife Catherine held our hands every step of the way. We were most concerned that our choices for individual fixtures (tub, tile, plumbing, etc) would all be nice by themselves but not look nice when placed togther. While not offering a formal design service as part of the contract, Luke and Catherine went with us to pick out each item from granite to tile to plumbing fixtures. There was no extra charge for this effort. The offered suggestions not only related to design but to cost and function. The end desgn has pleased us to no end. The contract had allowances for each of the major categories of items he would supply. Luke and Catherine had apparently assessed our tastes and budget accurately because the result was that we spent just about right-on the allowance. Luke and Catherine were very flexible and patient as we added and changed items in developing the contract. In the end I added my own language to the contract requiring work to be completed beyond "usual and prevailing quality" to be completed "with excellence". Luke readily agreed to that, and I must say lived up to that standard in the final product. On the couple of occasions where either Luke or I spotted items done by tradesmen that were not to that standard, Luke had the work redone or, in fact, did it himself. At appropriate points along the way, as agreed to, Luke was careful to ask us our preferences, for instance in the exact positioning of wall niches or placement of lights, or towel racks. During the whole effort Lukes team was careful with our house. You must understand that not only were 3 of our bathrooms involved, but for the polybutylene remediation,sheet rock was opened in four other rooms. While you will always get an accumulation of dust, they went to exta effort to put butcher paper on wood floors the tradesmen would walk on, and stickum plastic sheeting on carpets. They also put up plastic cocooning around areas they worked in that would generate good amounts of dust. Despite all this care, we did have a soda spill on our carpet, but Luke was able to competely clean this up. I could tell though that he'd replace the whole carpet if it were necessary. We had only two items that we ended up adding post-contract-signing for a total of $200. To me the price was fair and the items were indeed beyond the scope of the orginal contract. While my recommendation is certainly glowing, small, unexpected items did go wrong, but Luke was always there to correct them. In the end the item that I was most pleased with was Luke clearly living up to his up-front statement that "we'll do whatever it takes to make you completely satisfied." We were completely satisfied indeed.

Luke and the service team were very professional. They arrived at the time scheduled and finished all the task in about 3 hours. Everything was left clean and I have ZERO complaints about the job that Wake Remodeling did.