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Reviews
4.880 Reviews
Showing 1-25 of 80 reviews
Stuart B.
12/2017
fireplaces, gas logs
+ 0 moreThe gas fireplace at our new-to-us house needed a good cleaning and servicing. We contacted Chimney Keepers to do the job. I don't like to leave negative reviews: doing so makes *me* feel a bit ill. However, the "service" we received from Chimney Keepers was so bad that I feel I should share the details of our experience. The technician was at our home for approximately 35 minutes (according to our Ring video doorbell with timestamps). That time includes his arrival on our doorstep--without equipment--and his multiple trips to bring in/take out his supplies. Unfortunately, the tech's equipment did not actually include all of the supplies that he needed in order to do the job. The tech asked me if I had any window cleaner. He had evidently not brought the glass cleaner nor the rags he'd need to clean the glass. He also did not bring a tarp on which he could lay the very dirty fireplace glass. (Who knew that the inside of an enclosed, glass fireplace could be so dirty? Actually, shouldn't the tech know that sort of thing?) Instead of laying the dirty glass on a tarp on the floor, the tech brought the fireplace glass into our kitchen, put the dirty glass on the island, and used the glass to push items out of the way. I had to snatch the fruit bowl and bread off of the counter because the tech began to spray glass cleaner even though there was food on the counter. (I can only assume that, had I not been there to move our food, our produce would have gotten a nice bit of poisonous overspray.) After the tech assumed he was finished cleaning the glass and was taking it back to the fireplace, I had to tell him that there was still dust/dirt on the inside surface of the glass. (It was a significant amount of dirt, easily visible if he had bothered to check his work.) The tech also spent a few minutes vacuuming inside the fireplace, but there was hardly time to do a thorough job of it. I cannot recommend Chimney Keepers because: They charged $186 for less than 30 minutes of actual work. The tech did not bring all of the supplies he needed in order to do a good job and in order to protect our things. The tech's sloppy work practices necessitated that I ask him to re-do some of his work and forced me to clean up after him. By my calculations, Chimney Keepers charges $320/hour for an unpleasant experience.
Description of Work: Service gas fireplace
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$186
Jackie M.
01/2017
chimney sweep, gas logs
+ 0 moreI scheduled the appointment about a month out. I was quoted the base service fee of $159. The day of service Carl called to let me know he was on his way. He got to work and found that I had a bad pilot light. That was replaced, the logs were cleaned, the glass and fireplace cleaned as well. The logs were working in about an hour. Excellent service and no pressure to buy/replace anything I didn't need. Will use again!
Description of Work: Gas logs serviced.
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Yes, I recommend this pro
$311
Ravi S.
10/2016
gas logs
+ -1 moreVery professional service. Opened and cleaned the fireplace completely. Checked the pilot light and shut off valves to make sure everything was working properly.
Description of Work: Gas log fireplace maintenance
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Yes, I recommend this pro
$160
Tracy P.
07/2015
chimney sweep
+ -1 moreCarl was recommended to use by a few other people who had used him. We'd had several estimates for the chimney work we wanted done (we only knew there was an issue because the inside of our chimney was damp and limestone condensation was building up on the brick). Carl was extremely knowledgeable about chimneys, air flow in the home and how things like vented stoves can contribute to air flow issues. He gave us an estimate on the service and we paid a $75 fee for the visit, which was subtracted off our total balance once the work was done. I also thought he was very honest and forthcoming. Other estimates we received included up to $150 to clean our chimney first. He told us it hadn't been used enough to need a cleaning on visual inspection. We were thankful for his honesty and felt like we got a good price for the service we needed. This type of work depends on the weather and since it was summer, we had to reschedule twice because of rain. But Karen was on top of things, calling right away to let us know and we were always sure when to expect the repair to be done. On the day the work was done, I was pleased. They arrived near the time window they gave us, did the work quickly, and cleaned up afterward. Carl came in to explain what had been done and answer any final questions. We were very pleased with his knowledge and expertise and will call him again for cleaning or other chimney issues.
Description of Work: They did some minor repair work to our chimney crown, power washed the chimney, and then sealed the brick with waterproof sealant to prevent moisture/condensation/dampness inside our chimney.
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Yes, I recommend this pro
$790
Mark R.
12/2014
chimney sweep
+ -1 moreWe found this company to be extremely professional and the service was excellent. Carl, had come out before the gas line was installed, with the coal basket, to let us see what it would look like. He wanted to make sure the measurements were correct. We love our new gas coal basket in our 1938 bungalow. Carl had it hooked up in a very short time. We would recommend him highly. Karen, who runs the office, was also extremely professional, giving us advice on options, pricing and how best to approach an extremely narrow firebox. They worked to get us in before Thanksgiving. Carl also had quoted a much lower cost on some chimney repairs that need to be made in the spring. We had other estimates. We found him frank, easy to work with and will definitely use his services in the upkeep of our gas fireplace. The biggest cost was for the coal basket at about $1,000.00. It was a pleasure working with Carl and the staff at Chimney Keepers.
Description of Work: Installed a coal gas basket in our fireplace.
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Yes, I recommend this pro
$1,095
Boris Z.
11/2014
chimney sweep
+ -1 moreThey were responsive. They were booked, so I waited probably two weeks for an appointment. I guess there's not that many chimney places or maybe it was just the season and they were overbooked.
Description of Work: They cleaned our two fireplaces.
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Yes, I recommend this pro
$230
Douglas H.
08/2014
chimney sweep, chimney caps
+ 0 moreCarl came out and inspected my chimney because I was told by a roofing inspector there was water pooling on my chimney cap. He thought my chimney was in fine shape and re-caulked a small part of the cap. He told me I have at least a good 5 years before having to worry about anything. I asked him how much I owed him for his time and he said he was in the area anyway and there would be no charge. He'll be the first I call when I do need chimney work.
Description of Work: Chimney Inspection
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Yes, I recommend this pro
Diane E.
05/2014
chimney sweep, fireplaces, gas logs
+ 1 moreI HIGHLY recommend Chimney Keepers - I had originally been told that the repair that my gas logs required would be upwards of $600. I decided not to take their word for it (thank goodness I didn't!) I found Chimney Keepers on Angie's List and decided to call them. I was able to speak directly to Carl, the technician and described what the problem was and what I had been told would fix it. He told me he really did not think that I needed the part that I was told and that he would like to come out and do a service call to see what was going on. I am so glad I took him up on it. I was able to schedule an appointment that was convenient for my schedule. As agreed upon, Carl called to let me know he was on his way. He was prompt, professional, and to the point. It turned out that I did not need a repair but rather a good cleaning. He also took the time to show me how turn on the pilot and turn it off. He cleaned everything up inside the gas insert and even cleaned the glass. I am so glad that I was able to find an honest, dependable repair person.
Description of Work: Provided troubleshooting service for gas log insert that would not stay lit.
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Yes, I recommend this pro
$115
Response from Chimney Keepers
Rick C.
04/2014
chimney sweep, fireplaces
+ 0 moreThese folks did an excellent job of cleaning out our family room fireplace and chimney before the sale of our house. It was long overdue, so it was a particularly nasty job, but they were quick and efficient. Absolutely no mess behind, either. Staff was very friendly and the price was most competitive wit h others.
Description of Work: Cleaned our ground floor fireplace and chimney.
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Yes, I recommend this pro
$139
Betsy B.
03/2014
chimney sweep
+ -1 moreEverything was fine. Neat and tidy. Very professional. They showed up when they said they would.
Description of Work: Chimney sweep.
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Yes, I recommend this pro
$99
Elizabeth B.
03/2014
chimney sweep
+ -1 moreIt was fine. He did charge me an additional $100. I wasn't real happy that I ended up spending the extra money but that was my fault.
Description of Work: I used the "Big Deal" that I purchased for the services of Chimney Keepers.
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Yes, I recommend this pro
$200
Response from Chimney Keepers
Warren F.
02/2014
fireplaces
+ -1 moreBecause they had done maintenance of this fireplace many times for the previous owner, they were very familiar with the unit and gave me a complete description of the unit and installation which was very helpful. I will definately use thm agin.
Description of Work: They did a complete inspection of fireplace, insert and chimney.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$65
Alex P.
02/2014
chimney sweep
+ -1 moreGreat! Was very impressed with professionalism and integrity.
Description of Work: Came by to inspect chimny in our new home. Let us know that the chimney did not need to be cleaned, but gave us some useful tips on proper use of the fireplace.
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Yes, I recommend this pro
$60
Gretchen B.
01/2014
chimney sweep
+ -1 moreCarl was prompt, polite and very knowledgeable He was patient and answered all my questions and familiarized me with the type of logs I have and how best to use them. I never used my logs and already I am using the logs several days a week.
Description of Work: He came, inspected my chimney, cleaned my logs, and got the logs working.
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Yes, I recommend this pro
$95
Simon G.
01/2014
chimney sweep
+ -1 moreIt took a while to get them out there, but once we made a decision it was about 30 days out. They did exactly what they stated and it took just a morning to get it finished. It's a rental unit, so I don't see the fireplace in use that much, but the tenant said that they didn't have any problems with it.
Description of Work: Lined a chimney that was had lots of cracks in the masonry, such that the fireplace wouldn't draft. It would smoke up the house and eventually stained the fireplace stone all the way up to the ceiling.
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Yes, I recommend this pro
$2,000
Response from Chimney Keepers
LIZ C.
12/2013
chimney sweep
+ -1 moreHe came and laid a huge cloth drop cloth. A powerful vacuum and classic chimney brushes were used to do the cleaning..
Description of Work: He cleaned my chimney! He was neat and efficient. And what a pleasant guy!
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Yes, I recommend this pro
$99
Brian G.
09/2013
chimney sweep
+ -1 moreThey were prompt, courteous, and provided a professional job!
Description of Work: Cleaned chimney
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Yes, I recommend this pro
$100
Ashok N.
09/2013
chimney sweep
+ -1 moreWent very well. They arrived when they said they would, performed services as expected, kept things clean, and helped us figure out a fix to a problem we were having with our fireplace. They provided expert advice and told us not to call them for another 2 years as we wouldn't need the chimney swept next year. Very happy with the Angie's List Big Deal, and very happy with Chimney Keepers.
Description of Work: Swept chimney, installed heat guard in back of fireplace
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Yes, I recommend this pro
$200
Jason V.
08/2013
chimney sweep
+ -1 moreWe had purchased a big deal for the service, and it was great. They were very professional, and they came out on time.
Description of Work: We used Chimney Keepers. They cleaned my chimney.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$99
Robert H.
08/2013
chimney sweep, chimney repair
+ 0 moreVery well!!! they set up an appointment time, arrived five minutes early and finished the job within the hour.
Description of Work: cleaned out the chimney and fixed the damper.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$99
E B E.
07/2013
chimney sweep
+ -1 moreFine. Services performed as promised.
Description of Work: Cleaned the chimney.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$100
Response from Chimney Keepers
Bill and Cathy R.
07/2013
chimney sweep
+ -1 moreWork was done in a timely manner. I would recommend this company.
Description of Work: He did an excellent job of assessing repairs needed to my old chimney. He cleaned the chimney.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$250
Colette C.
05/2013
chimney sweep
+ -1 moreThey were thorough and professional.
Description of Work: We have been in our house about 14 years and had never had the chimney cleaned. We were happy with Chimney Keepers' work and were pleased that they gave us helpful hints and didn't try to sell us other unnecessary services.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$100
patrick F.
04/2013
chimney sweep, chimney repair
+ 0 moreThey offered good advice and were timely and helpful
Description of Work: Meet with the company about a leaky chimmey. Did a fine job. Great explaination and follow up was excellent. Came back a second time to ensure the job was done correctly. I would use Him again. He corrected a leaky chimmey that needed a second coat of protection.
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Yes, I recommend this pro
$350
Dennis J.
04/2013
chimney sweep
+ -1 morePlease see complete start to finish write-up above.
Description of Work: I used an Angie’s List “Big Deal” to get a chimney sweep done. Original cost was $149, with the “Bid Deal” it was $99. My fireplace has been used only a couple of years afterwards gas logs were installed. However, our chimney cap was not in place for a couple of years and we had birds (I believe Swallows) nesting in it for a couple of years along with the remainder of their nesting material. We wanted to get the chimney swept, inspected and ready to burn a fire next fall. This was the first time I have ever had a chimney sweep done and am therefore not familiar with the “sweeping” process. I think part of my general dissatisfaction with this service may be due to my ignorance of the definition of “chimney sweep”. I was under the impression (based on my own assumptions, not anything Chimney sweepers told me) that they were going to use these big brushes to clean the chimney and then inspect the chimney from the top down and bottom up. I assumed this inspection would be with some type of camera on an extendable rod so that they could get an up close and personal view of the entire length of the chimney and check for cracks etc. Not so, and big assumption on my part. This is not what happened. Basically, he vacuumed out the chimney from inside the house, then looked up the chimney from the inside to do the inspection. If I would have known that was all that was going to be done, I could have done that. This was about 15 minutes worth of work if you remove the unnecessary chit-chat. In addition, I was asked if I wanted to have my dryer vent checked and cleaned. “Sure go ahead and do that while you’re here”. Seems like a smart thing to do while I have the guy here with all the proper tools. My mistake was not asking how much this would cost, but rather just assuming it would be “reasonable”. I was thinking maybe $40 or $50. He got done and handed me the bill for $198 !! This was $99 for the chimney sweep and another $99 for the dryer vent cleaning. When I baulked at the price he knocked off $20. bringing the total to $178. Still, I think a high price for the work performed. Personally, I believe he was trying to make up for the low cost of the “Big Deal”. Lesson learned. In the future, I will ask “how much” for everything before the work is done. I do not believe I will use Chimney Sweepers again, rather I will try another vendor when it comes time for another chimney sweep.
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$178
Contact information
Eldon Ln., Apex, NC 27502
http://www.chimneykeepers.comService hours
Monday:
9:00 AM - 4:00 PMTuesday:
9:00 AM - 4:00 PMWednesday:
9:00 AM - 4:00 PMThursday:
9:00 AM - 4:00 PMFriday:
9:00 AM - 4:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Chimney Sweep,
Chimney Repair,
Chimney Caps,
Gas Logs,
Fireplaces,
Dryer Vent Cleaning,
Air Duct Cleaning,
Carpet Cleaning,
Masonry
FAQ
Chimney Keepers is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Chimney Keepers accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
No, Chimney Keepers does not offer free project estimates.
Yes, Chimney Keepers offers eco-friendly accreditations.
No, Chimney Keepers does not offer a senior discount.
No, Chimney Keepers does not offer emergency services.
No, Chimney Keepers does not offer warranties.
Chimney Keepers offers the following services: Chimney Cleaning, Gas Fireplace Service and Repair, Chimney Cap and Chase Top Installation, Chimney Repair, Chimney Sweep. Dryer Vent Cleaning. Fireplaces. Gas Logs. Masonry.
air duct cleaning
Contact information
Eldon Ln., Apex, NC 27502
http://www.chimneykeepers.comService hours
Monday:
9:00 AM - 4:00 PMTuesday:
9:00 AM - 4:00 PMWednesday:
9:00 AM - 4:00 PMThursday:
9:00 AM - 4:00 PMFriday:
9:00 AM - 4:00 PM