Bradley's Flooring and Paint

After the carpet was installed, we noticed white lines running through it. The installer tried to tell me that I was seeing the plywood seams underneath the carpet, but I know where the seams are, and the white lines did not align with the plywood seams. The owner Brad came by my house, and he agreed that the carpet had a manufacturer defect. He also did not like the wavy seaming job of his installers. He readily agreed to replace it with another type of carpet he recommended. The second piece of carpet looks worse than the first! It has a noticeable defect, and the installation is terrible. It looks like a roller coaster, and we can feel globs of glue underneath. When the installers arrived and took up the first piece of carpet, I asked them if they were going to scrape up the globs of glue, but they said it wasn't necessary. Furthermore, after the installers already had it down, the lead installer commented that the second carpet, the piece recommended by the owner, is not outdoor carpet and will most likely mildew and smell after it gets wet. When I called the store, I was told that Bradley's no longer wants my business. The owner Brad wouldn't even talk to me himself or come look at the problems. The company did send me a full refund, and I appreciate that. However, they left me with a mess that will likely cost significantly more to fix since the glue globs will be messy and time-consuming to remove. If I had been demanding, rude, or unreasonable, I could understand Bradley's turning me away, but in an email an employee sent, she commented, "It's unfortunate that this carpet also had a defect. I understand your disappointment and we are very sorry you didn't have a great experience with us. You have definitely been kind, extremely patient and reasonable; we are not trying to get rid of you at all so please do not think that!"