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the Grout Doctor

Ceramic Tile, Floor Cleaning and Waxing, Buffing and Polishing,

About us

The Grout Doctor®, We Cure Sick Grout®. The Grout Doctor® is in the business of restoring health and beauty to tile, grout, and natural stone surfaces. Our goal is to give new life to your existing tile, grout and stone by offering "grout healthy" treatments and after-care products. We educate our residential and commercial customers on all available treatment options. We offer an after-care product line designed to minimize the time you spend cleaning.

Business highlights

9 years of trusted experience

Services we offer

We Offer Grout Sealing, Grout Recoloring, Regrouting, Recaulking, Grout and Tile Repair, Clean and Seal Natural Stone, and Stone Polishing and Restoration. Estimates Are Always FREE.

Services we don't offer

We do not offer general contracting services, such as but not limited to, wall rebuilding, tile setting (broken tiles can be repaired or replaced under certain circumstances but we do not offer new tile installation), porcelain chip repair and tub inlays or door removal. We don't move furniture or any appliances.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check

Photos of past projects

Reviews

4.55 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
0%
1
40%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.5
responsiveness
4.4
punctuality
5.0
Showing 1-5 of 5 reviews

Tom T.
08/2019
1.0
ceramic tile
  + -1 more
Contacted this company over a week ago via Angie's List..no reply. Poor way to conduct business!
Description of Work: tile cleaning/grout sealing

Rating CategoryRating out of 5
professionalism
1.0


Response from the Grout Doctor
[Member Name Removed], I'm sorry we missed your contact. I have searched our messages & quote requests here on Angie's List and do not see anything from you. We get almost all of our business from our contact website and referrals. Very rarely do we get messages from Angie's List. We will be making it a priority to watch for contacts in the future. My main contact number is 919-753-3441. I'm very sorry we missed the opportunity to work with you. Sincerely, Pete

Leah V.
06/2019
5.0
ceramic tile, flooring contractor
  + 0 more
This went exceptionally well. On short notice they were able to come out and repair our shower tiles, as well as some additional work. Very friendly and knowledgeable. I’m extremely pleased with the service and results. I Would highly recommend.
Description of Work: We needed our bathroom shower tiles re grouted for repair of gaps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Samira C.
11/2017
5.0
ceramic tile, countertops, marble & granite, buffing & polishing
  + 2 more
Excellent work. Very friendly and helpful. They do more than just grout which was good to know. They also clean and treat glass, granite and marble.
Description of Work: Re-grout master bath tile and clean & treat shower doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$500

Tonya F.
06/2017
1.0
ceramic tile
  + -1 more
I took a day off to show the "grout doctor" around the house so he could provide a estimate. He told me he would get it to me in a couple of days. I never heard back. I called him about a week and a half later and asked about the quote. He said he got busy and would get it to me right away. Never heard from him again.
Description of Work: Needed grout cleaned and some grout replaced in three bathrooms.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from the Grout Doctor
Sorry for your experience & for seeing this so late. Angie's List is not a service we use very much & to be quite honest, we are so busy that I don't check it very often. Looking back in our files, the last note our technician has on your paperwork is that he was waiting on a return call from you to set up a day that you wanted the job done. Some of our customers are months out in actually being ready to have a job done so that is not uncommon. Again, so very sorry for your experience.

Carla C.
12/2016
5.0
ceramic tile, floor cleaning
  + 0 more
Great experience. Peter was on time. Professional, friendly and thorough. He answered all our calls and caverns pleasant experience. Floors and shower look fantastic!
Description of Work: Cleaned all my bathroom floors and color sealed grout cleaned master shower grout and recaulked around tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from the Grout Doctor
Thank you so very much for your business. It was a pleasure working for you. Please let us know if there is anything we can assist you with in the future. We do give repeat customers a customer appreciation discount.

    Contact information


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Insured

    No License Required for Trade

    Trade License Locale
    Raleigh, NC and Surrounding Areas
    Trade License Authority
    the Grout Doctor

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Ceramic Tile,
    Floor Cleaning and Waxing,
    Buffing and Polishing,
    Marble and Granite,
    Flooring Sales and Installation,
    Countertops and Backsplashes,
    Patios,
    Fireplaces

    FAQ

    the Grout Doctor is currently rated 4.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    the Grout Doctor accepts the following forms of payment: Check
    Yes, the Grout Doctor offers free project estimates.
    Yes, the Grout Doctor offers eco-friendly accreditations.
    Yes, the Grout Doctor offers a 10% senior discount.
    No, the Grout Doctor does not offer emergency services.
    Yes, the Grout Doctor offers warranties.
    the Grout Doctor offers the following services: We Offer Grout Sealing, Grout Recoloring, Regrouting, Recaulking, Grout and Tile Repair, Clean and Seal Natural Stone, and Stone Polishing and Restoration. Estimates Are Always FREE.
    We do not offer general contracting services, such as but not limited to, wall rebuilding, tile setting (broken tiles can be repaired or replaced under certain circumstances but we do not offer new tile installation), porcelain chip repair and tub inlays or door removal. We don't move furniture or any appliances.

    Contact information


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM