DECKED OUT OF THE TRIAD

The deck build itself was of decent quality and built as expected. As part of my deck build some siding had to be temporarily removed. This siding was never replaced. The flashing behind the deck was also installed incorrectly and the post holes were not filled in. After inquiring about the issues, I was told someone would return to make repairs. I was again left waiting with no repairs made and an incomplete product. After a large rain storm that resulted in flooding. My basement was flooded due to the open space left by these repairs not being made. Steve came by my house and only then made the repairs. When asked about repairing the damages to my basement, steve told me "I didnt see any damage." This made it clear that he refused to be responsible for any of his work if there was an issue. I was left to deal with the thousands of dollars worth of damage myself. In the process of talking to contractors in the area to make the repairs, i learned that Decked out has a very bad reputation and it is not uncommon for them to be hired to fix Decked outs mistakes. I would caution anyone thinking about hiring this company. You may end up with a decent product, but if there is a mistake made, Steve will not uphold his end.

Steve responded to our request for a quote. He took measurements and told us he would have number for us in about a week. He called about a week later and left a message that he had a quote for us. I returned his call and got his voicemail. I asked him to call back and/or e-mail the quote. He never called back nor did he e-mail a quote. I followed up again but no response. I am honestly at a loss to understand why..if he took the time to come out..and actually came up with a quote...would he not provide the quote. Very disappointing.

Very well. Steve made sure that all our concerns were addressed and that we were happy with the work.

No response.

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unknown

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Wonderful job.

Steve and his crew did a wonderful job! They were professional, courteous and answered all of our questions as the job progressed. The finished product looks like something out of a magazine and we enjoy spending time on our porch as often as possible!

He had good ideas for the design. It was a very professional implementation. It was a good clean up. They were there when they said they would be there. There was a little delay because of weather but that wasn't on them. He does good work and we were so convinced to that, we hired him the second time.

Had to consult with an attorney to get money back. Owner did not get permit, called inspector anyway for an inspection; STANDARDS WELL BELOW code and structural and electrical and roofing so bad, it was completely unsafe. After 3 failed attempts to at least get up to code, I had to have the porch completely rebuilt by another company. Owner extremely arrogant. Company has history of multiple code inspection failures/violations (time and time again at same worksites). Owner claims he has a license, but does NOT have a CONTRACTOR'S license, as he insinuates. The poorest quality workmanship rating possible. This was a 2 year nightmare.