Servpro Of Missoula

Al of my business with them was over the phone and there was a lack of communication but I though they were going to do what they did do were two different things. I asked them to clean it assuming they would clean it with acid or sandblast it and they went in and washed it with soap and water and I know it was a lot of work because I have done it before but it didn't come out the way I wanted it and I had them come out and showed me pictures of before and after. It was definitely cleaner but it wasn't clean like I wanted it and it cost me over $500 to get that done and I wasn't happy with it. I wouldn't do it again. It was a lot of money for not getting it done the way I wanted. They came out the next day after I complained.

Horrible company. Their workers came in, put our belongings anywhere they wanted to, stacked breakable items on ledges where they could easily be knocked off. Stacked multiple items on top of each other which led to things being nicked and scratched. They broke and damaged several other items and when confronted with this, and with pictures of how they stacked items and also the resulting damage, they tried to say they didn't do it. This was after they were recorded saying that they did stack those items like that. We had water damage and they even almost missed a wall that water had run down, there was an obvious gap in the floor above this wall where you could see the water was, but they weren't going to check the wall until I insisted. Sure enough when they checked it they found that the water had run down there. If a company specializes in this they should know what they are doing. They didn't even show up for a couple days without telling anyone that they wouldn't be there, when asked about it they said they would be there the next day, yet they didn't show up. The owner seems to care more about every dollar in his wallet then taking care of customers. Bottom line, their workers didn't seem to have any concern for the belongings and the owner didn't seem to have any concern about fixing their mistakes. DON'T USE THEM, you will regret it!