Roto Rooter - Missoula

We were given a loose quote of $1200-$1400 for a septic pump. Insanely expensive, but we were in a bind for time and agreed. The job was mismanaged from day 1, and the techs spent hours sitting in our driveway idling the digger and sitting in their truck on their phones. It took them 3 days to finish a simple septic pump and the moment they finished, the tech stood at the front door and berated my husband to pay $3000 immediately. Apparently they charge an $1800 digging fee for approx. 30 mins of digging. We were never told they would demand payment up front, and so aggressively. They left our front lawn in shambles; we had to re-sod and clean it up ourselves. Furthermore, since they weren't finished punishing us, two months later they deposited all of our checks to them at once; completely draining our checking account. The manager was unapologetic, insulted my husband, told him he was raised wrong, "clearly couldn't handle his personal finances," and hung up on him. Insult added to injury.

They were just professional. They came on time, did their job and left. I didn't check the price with anyone else. The quality seems fine.

They were fine but they didn't really solve anything for us. They just gave us the bad news. Their price was fair. I wasn't here when they came out; my husband was.