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BULLFROG SPAS OF MISSOULA

Pool and Spa Service

About us

sales and service of home spas and hot tubs, sauna sales, cover replacement

Business highlights

45 years of trusted experience
Emergency Services Offered

Services we offer

spas, saunas, chemicals. service on all makes

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.0
value
3.7
professionalism
3.0
responsiveness
2.8
punctuality
2.8
Showing 1-4 of 4 reviews

Marck G.
01/2024
5.0
pool cleaners
  + -1 more
Manny was excellent to work with, he knows the product line well and answers all questions with a clear understanding and he takes the time to listen as well. He’s a true gentleman and an asset for the company.
Description of Work: We purchased a new spa and it will be ready soon for our enjoyment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,785

Alessander S.
01/2016
1.0
pool cleaners
  + -1 more
Did not get my spa fixed in neither one of the instances. I am now trying to schedule the repairs with the guys from another local company.
Description of Work: Okay, It is the second time I tried to use their services but the only thing I could get was a headache. The first time (four years ago) the technician was suppose to fix a crack in the spa that was under warranty. To make the story short, he did not get the job done and would only come again if I paid for all the costs (that were under warranty). So, about three weeks ago I contacted them again to come check my spa for a unrelated problem (not heating the water properly). I am still waiting for the return.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Scott R.
06/2014
5.0
pool cleaners
  + -1 more
Excellent customer service and product knowledge. They are the best in the business and have excellent installation people who do top notch work. I was pleased with the whole process from ordering the unit, to installation and servicing of our filter and chemicals. I am planning on starting a new treatment process there called Silk Balance which is a new product that people are thrilled with as it cuts down on using several different chemicals to help balance and clean the water. I plan on changing over to that later this month. The Bullfrog Spa itself is great - I happened to purchase a home last year and the spa came with the property. This has been well cared for by the people @ Bullfrog prior to my purchasing the house. My whole family enjoys the spa and our view of the mountains makes this experience of using my hot tub even better.
Description of Work: Cleaned and serviced the hot tub, replaced filters and chemicals, and installed new cover for my spa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$350

Kimberley D.
08/2013
1.0
pool cleaners
  + -1 more
Ordered a cover for our hot tub. When cover arrived 3 weeks later it was not made correctly. Called same day to let them know of issue and spoke with a representative, Tim. Tim asked for additional information and told us that they would expedite a replacement. After 11 days I phoned Bullfrog spas to inquire about the expedited order. Again spoke with Tim. He didnt have any information for me and said Dave Smith would call me back the next day. After another week and a half, I again called and spoke with Tim. I was told that Dave was not in and that a reorder was never placed by Dave Smith and that we would not be receiving a replacement cover per Dave. He said he was sorry and understood my frustration. I in turn phoned a regional manager for Bullfrog spas to inform them of my displeasure in the lack of communication, or willingness to resolve our issue. Regional manager, Craig Selvege. He suggested that I dispute my credit card payment and return the cover and questioned my choice of using Bullfrog spas. He never offered to try to resolve issue, apologize for inconvenience, or make product right, but said he would contact Dave Smith, location owner. I finally received a call from Dave Smith 2 days later wanting to know " Who have you been talking to?" He didnt care enough to even get my husbands name right that originally placed the order with him, and argued my husbands name like I didnt know what his name is. Then proceeded to tell me that "It wasnt his fault that we ordered it wrong". While trying to explain my side Dave gets very loud and tells me to "SHUT UP SO I CAN TALK!" My final word to him was that I would be stopping payment and returning cover. He said , again loudly, "that was fine, he has good lawyers! " This has to be, by far, the worst customer service and lack of professionalism and willingness to help, at several levels, that I have experienced from ANY company. Even if there was a "no returns" type policy in place, it could have delt with in a much more timely and professional manner. Just Horrible!! I would recommend staying far, far away from Bullfrog Spas of Missoula on West Broadway.
Description of Work: Ordered a custom made hot tub cover.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$400

    Contact information

    3535 W Broadway St Ste 1, Missoula, MT 59808

    bullfrogspas.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    11:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    BULLFROG SPAS OF MISSOULA is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 11:00 AM - 4:00 PM

    BULLFROG SPAS OF MISSOULA accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, BULLFROG SPAS OF MISSOULA does not offer free project estimates.
    Yes, BULLFROG SPAS OF MISSOULA offers eco-friendly accreditations.
    No, BULLFROG SPAS OF MISSOULA does not offer a senior discount.
    Yes, BULLFROG SPAS OF MISSOULA offers emergency services.
    No, BULLFROG SPAS OF MISSOULA does not offer warranties.
    BULLFROG SPAS OF MISSOULA offers the following services: spas, saunas, chemicals. service on all makes

    Contact information

    3535 W Broadway St Ste 1, Missoula, MT 59808

    bullfrogspas.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    11:00 AM - 4:00 PM