Outhouse Heating & Plumbing, LLC

Darren and Chris are fabulous. They responded to our appeal quickly, got us scheduled, showed up exactly on time, worked quickly, charged us less than we expected, and gave us tips for inexpensive products we should have on hand the next time we spring a leak. I’m so grateful they are in this community!

I hired Outhouse Heating and Plumbing of Livingston, Montana to to do several things for the bathroom remodel which I was undertaking on my own. I asked them to cap off my sink and shower lines, make sure the lines were set up properly for the new vanity and faucets that I was going to install, remove my toilet and frame out the niches in the shower stall. I sent them an email, and had a printed copy on hand of the spec sheet for the new vanity that was going to be installed so they could move the plumbing to the correct height while the drywall was torn off of the wall. When Darren was working I asked if I could pay him to frame out the niches that were going into the shower stall and he said he would and I paid him his normal $90 hourly rate. When I received the bill I paid it promptly. Luckily I checked the framing of the niches before I put on the durock up because there was a problem. In a text I wrote to them I explained that "Unfortunately the bottom one (niche) is not level. It is 1/8 of an inch off which creates problems because on the one side the tile I want to use fits and on the other it doesn't' They responded and told me that it was an easy fix and should take me 5 minutes. I am tool handy, and have worked a lot on building and remodeling my house. It took me 2.5 hours to remove the framing, cut new pieces of 2x4's, level the one frame and frame out the other side of both of the niches, as he only framed out three sides of each niche. Several months later when the drywall was done, and wall was painted, I was ready to install my vanity realized that the drain was not at the right height or position according to the spec sheet that I shared with them. When I contacted Outhouse Heating and Plumbing again with this problem they said that I told Darren I didn't want to move the stud in the wall and that is why is what is the wrong position and that I would have to resolve the problem myself. They said at this point I would have to open up the wall and move the drain up at my own expense. I explained that the drain was supposed to be moved up higher and that no studs had to be moved. Finally, after going back and forth they agreed to refund $300 of the $705 that I had paid them and that I would have to sign a document. When they sent me the document it included "#7) It is agreed that the payment is not deemed to be an admission of liability on the part of the Releasee.' When I replied and asked that this sentence be removed because I believe that Outhouse Heating and Plumbing was responsible for the mistakes they had made Darren informed me that he would not refund my money. Please see the photos that I took of the details of the niches installed unevenly and of the framing that I had to do in order to correct their mistakes. I paid for the services that they provided and when I realized their mistakes and contacted them I was met with dismissiveness. I think it is only fair for them to be held accountable for their mistakes which cost me a lot of time and money to fix. Instead of being responsible and accountable they were dismissive and uncooperative. I would not hire them under any circumstance to work on any plumbing project.

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They were wonderful! Very responsive and professional. They fixed the problem quickly and were very knowledgeable. I would recommend them to anyone and would contact them again for any of our plumbing and heating needs.