PENCO POWER PRODUCTS INC

unknown

I was looking for a v-belt for a vehicle I own, nothing unusual. Their pricing is retail +, what I mean by that is while they are reasonably nice people behind the counter, their markup for a v-belt was higher than retail. I could find the same belt online for around 15.00, they wanted 28.00. I am willing to pay a small premium for in-stock parts without having to wait. When suggested retail is 19.95 and they charge beyond that, I can't justify spending that kind of money Possibly this was an isolated event, but the fact remains I won't call them for parts.

I had went to PENCO Power sports after calling in and inquiring about a starter solenoid for 4 wheeler. They said they had it in stack and so my wife drove 70 miles round trip to go and get it. When she got back home the part was visibly different and the plug had a 3 wire plug and the original was a 2 wire plug. We couldn't go riding that day because of this! The next day I had my wife take the part back to the store. The parts manager told her it had been installed and would not exchange it or refund our money. In no way did I try to install the part and them saying so is just so they can keep the money. Save yourself time and money by driving down the street to the next motorcycle shop.