Werner Plumbing & Heating

I called these guys and explained that I needed a boiler tune up and said I had a NW Energy rebate, and I called them since they are (were) a NW Energy preferred contractor. 'No problem' they said, 'we can come out and do it for $75.' Sounded good to me, I agreed and they came out. Then I get a bill for $150 (what they didn't tell me was they were gonna send an extra guy and charge me for him, even though he wasn't at my house the whole time and he left to get parts for another job-when I brought this up with the owner he was shocked because they didn't think I was still home when they were there). When I called the owner he said that his guy 'never would have said we can do that for $75, and if you don't pay me the $150 I'll contact every other plumber in town and get you blacklisted'. Needless to say I thought it was B.S., but what was I to do? All I could do was pay them and forget about it and them, I'll never have them work on anything of mine again. Also when I contacted them because they didn't fill out the proper paperwork for the rebate, they didn't return my calls. I had to go to the office and try to track them down. Then they tell me I was in the wrong, I never told them about a rebate, and that if they were to fill out the paperwork it would cost me extra money to have them come out and do it again.

I am sure he had it installed within 30 minutes. He arrived on time and was friendly and courteous. He disposed of our old disposal. I will definitely call Werner Plumbing again if I need a plumber.