LOWE'S

We started the project to make the bathroom ADA functional for me (Disabled Veteran) because of my back injury. I was having issues stepping over the the bathtub lip when I got out of the hospital due to a re-injury of an old Army injury. We wanted to make the bathroom a little bigger to widen the door for a walker, when needed. Remove the tub and just have a shower with a bench seat for access. We also wanted to improve the aesthetics in the process. We also decided to redo our small kitchen in the process and a couple of smaller projects to get it all done at once. We told the installation office our budget was $30,000. By the time is was all said and done we were told that it was going to be $40,000 in order to make it happen. I filed for a VA grant for the bathroom to help pay for the difference and we did it. From the start of the project Lowe's was horrible. They didn't coordinate the supplies and shipments correctly with the contractors, they didn't bother to verify the supplies when they came in, items were damaged, not what we ordered, wrong sizes, the Lowe's installation employees didn't do an initial checklist like they were supposed to, and coordination of projects was extremely disorganized causing major delays. When the new appliances came they had upped the appliances to high end costing appliances and we quickly found out why the budget was inflated. It was our fault for not verifying the final purchase of appliances and to be honest by the time the appliances came we were so sick of the delays and problems we just wanted them done. The contractors Lowe's hired did well on most things except for the shower. The shower leaked through the wall and floor right from the get go. This project started last year around April 2016 and our shower issues are still going on today. We have filed seven requests for repair. The grout the contractor use failed several time cracking and breaking apart. The window seal job they did around the tile wasn't down properly and the water started pooling in the wall and came streaming out the outside of the house, through the wall, into the floor and into the basement. The current issue Lowe's is ignoring now because we requested that they hire a new contractor, completely replace the shower and the potential water damage they cause and pay for the hotel during the periods it takes to fix the issue. It has been a complete nightmare. Lowe's management has constantly promised resolution, they promised it six times with no resolve. We keep seeing turnover and promises of the issue being fixed, but it still has not been fixed. We highly discourage using Lowe's in Helena Montana for any projects.

unknown

They were very good and very professional. The delivery took a little longer than I was expecting but it wasn't too bad; it was only about a week. They got it in and installed it quickly and painlessly.