L & J Detailed Cleaners

unknown

L & J Detailed cleaners is the perfect example of a business who takes the money and RUNS!!! After speaking to many other companies on the phone we decided to hire Linda and Kyle to detail clean the rental house we had been previously residing in. Linda described it as a detailed move - out cleaning. We informed Linda that the house was completly empty and it was a three bedroom 1 1/2 baths manufactured home. We shceduled the cleaning for Nov. 01,2012 at 1:00 to 1:20p.m. I arrived at the house around 12:30 so we could walk through the house and make sure our expectations that were discussed during our phone call with Linda were clearly understood. Linda and her mother and Kyle finally arrived around 4p.m. We walked through the house and had a clear understanding of all expectations from the windows and walls, baseboards and floors, the bathrooms and bedrooms in addition to the kitchen. Linda promised they would pull out the stove and refrigerator and clean behind and under them and wash out the refrigerator. Linda and her crew assured us once again that their work was very professional and thorough. We were not able to stay for the cleaning as we had a prior appointment that couldn't be changed in addition to them arriving ridiculously late. We agreed to leave them a check for the $300.00 and only have it deposited until we had walked through the house again when the "detailed move- out cleaning was finished. I returned that night around 9:30 pm and open the door to what I thought looked as if they had used dirty cloths to clean with. The floors and counters were "fogged" over the hardwood floor didn't even appear to have been swept and the bathrooms hadn't been touched along with behind and under the stove had not been cleaned either. The only thing I can say that looked nice was the inside of the refrigerator. Of course I was hopeful they just weren't able to finish and hadn't deposited the check yet. The next morning we called Linda first thing to express our concern that the job was clearly not performed to our satisfaction and we were unable to get a hold of her nor did she return our messages. I called the bank the same morning to make sure the check doesn't clear if deposited and to my surprise it had cleared that morning witch means it was deposited that evening they received it. Wow!! Learned my lesson on that one!!! It was three days later when she finally answered our call and Linda was nothing but argumentative and rude. She refused to walk the house with us and refused to refund our money. Helena DOESN'T deserve a company like this in our community!! I know we work to hard to have a business take advantage of us like L & J Detailed cleaners took advantage of us!!

Horrible!!! Linda doesn't care about professionalism and is dishonest. They took our money without completing the cleaning to our satisfaction and has done nothing to make it right. Don't pay this company until your expectations from them are 100%. We will never use or recommend this company to anyone!!!