Bigskyguys.com

unknown

I have to preface this review by saying I have used Big Sky Plumbing for the past 22 years with great results. However, this time, they were the worst contractor I have ever used. They were 3 weeks late starting the job. I kept hearing my small job was difficult for them to find carpenters who were willing to do such small jobs. The carpenter they sent would never tell me when he was going to work. I had to call him and then he would give me a three hour window. When he did show up, he'd stay less than an hour and be on the phone the entire time, booking new jobs and leaving my job to work on others. I called and spoke to Doug about how long the job was taking and about the flaky carpenter. Again, I was told me job was so small, it was hard to get a carpenter and the plumbers couldn't do their job until the carpenters came in. In the meantime, I moved out of the house. I had it rented and could not allow renters to move in as the bathroom wasn't finished. I lost a month's rent. A week after I moved out of the house, I went back to check on the job. The front door had been left wide open for at least 3 days during a cold snap. Luckily, nothing was stolen or vandalized. I called and was told that the manager had checked with both the plumbers and carpenter said they locked the door so, perhaps I left it open. To add insult to injury, little progress had been made and the crew had created a huge mess. They didn't cover the carpet on the stairs, had tools scattered everywhere and cardboard and waste in the formal living room. As a result, I had to hire someone to clean up their mess as well as the carpets. I fired them and hired both a carpenter and plumber to finish the job. I found out from the new plumber that the Big Sky Plumbers had created a leak in the toilet when they moved it and that they did not perform work that was up to code. The manager of Big Sky Plumbing was furious I hired my own crew and ranted about me breaking the contract and doing my own thing. I refused to pay for the charges outside of the down I had already paid, he would not provide me with a time and materials account and threatened to take me to collections. Bottom line, I will never use them again and they don't care.

I have used the Big Sky Guys for more than 20 years. They are honest, reasonably priced, efficient, and clean up after themselves. I have had to call them three times for emergencies and they respond quickly. I have never had an issue having them in my home or rental property. I highly recommend them. Please see my review of 1/5/15. I will NEVER use them again.

They are just good workers.

The job went perfect. We've used Big Sky in the past. They are always very prompt in returning calls, setting up appointments an completing the project.

Our hot water tank was leaking from the relief valve and damaged our floor. We called Big Sky and they had someone out within a couple of hours. After we ordered our new tank they came the next day and installed it. The plumber even put in new shut off valves because he noticed the old ones were starting to fail. The plumber responded to my calls on his personal cell phone within an hour of calling him. The plumber was very professional and quick.

worked on our hot water boiler and did a great job. Will call them again to do work for me.

Overall, they suck at fixing things... I will never use them and I hope that this review helps someone else in the future...

They replaced a hot water heater that did not need to be replaced (misdiagnosed the problem). They owned up to the mistake but then presented me with a bill for about $1000.00 (minus a $200 sorry we screwed up discount) for replacing the water heater (and that does not even include the cost of the water heater which I purchased separately). When I had questioned that we needed a new hot water tank (because they had just replaced the elements a few months ago) they told me it must be something wrong with the wiring and they would not do anything more until I had an electrician out. I had an electrician out (and paid him also) and he said there was nothing wrong with the electricity. Then we had another leak under the house which they came out and fixed and charged $511 for a fairly straight forward leak. While they were prompt and there when I needed them, their diagnostic skills were below average and their fees seemed very excessive. I will never use them again.

They came on time (always). The people know the house by now so he went upstairs to a very small half-bath. There are two guest bedroooms upstairs so the bathroom water working is very helpful. He replaced the parts and was was done within half an hour. They have always been prompt and very courteous.

They were good. They were professional and prompt.