Contract Flooring Carpet One

I was building a home and needed tile for my master bathroom. In April 2013, I ordered tile through Carpet One Contract Flooring. I was informed that the tile would arrive in approx 2 weeks. I called 2 weeks later and was informed the tile was in Dallas, Texas and needed to be trucked to Montana, but the title was on its way and would arrive in May. I told them I would not be able to close on my house until the master bathroom was completed and the tile was the last thing left. Time was of the essence. In May and was informed the title was not actually in Dallas, rather was still being manufactured in China and would not be available for another month. I called Carpet One during last week of June and was told the tile would be available July 1. On July 1 I was given another excuse and told the tile would arrive on July 2. I asked they deliver it to my house. On July 2 I received a call from Carpet One. They were outside my house but no one was home. I was never told the tile was in or a time that it was to be delivered. I had to leave work to meet the delivery people at my house. Once the tile was off loaded I noticed the mosaic tiles were missing. The delivery driver stated he was not given mosaic tiles to deliver. By this time I was extremely frustrated with the entire process. I called asked why the mosaic tiles were not delivered. I was told by Keith, “Ashley, you told me to cancel that order.” At that point I finally lost my temper. I did NOT cancel the mosaic tiles! I had been waiting for these tiles for months! They needed to get me the mosaic tiles immediately. They had cost me thousands of dollars becuase mortgage rates had increased and I hadn’t been able to close on my house months becuase the master bathroom was not completed. I contacted the owner to calmly and politely explain my grievance he interrupted me and yelled, “I don’t need to talk to you!” Then hung up on me. I was dumfounded. I have never been treated so rudely by a company in my entire life. Later one of the delivery drivers told me he found the mosaics. I thanked him for finding the mosaic that I supposedly “cancelled.” This confirmed that Keith lied to me. NEVER have I been treated so terribly that have felt the need to write a review, until now. During this process I was never offered a discount for the hardship they caused. I wish that they would have been upfront and truthful with me in the beginning and told me it would take 2 months not 2 weeks. I wouldn’t have ordered the tile. But they chose to get a quick sale by stringing me along with false hope and flat out lying to me. They may have made a quick sale but they have lost many more. I hope that by writing this Carpet One begins to treat the people that keep that business alive and running, their customers, with some curtsey and respect.

We built a new house and selected Contract Flooring based on a friend's recommendation for all the flooring and blinds. I was impressed with their selection and wide variety of price ranges. They were really helpful and patient during the selection process and often made suggestions I hadn't thought of. They worked with our budget and made sure we were within our range. They installed the flooring right on time. We had a tile done in a bathroom, their tile guy was amazing and we were so impressed with him. Would definitely use them again for tile. However we had a hickory plank wood flooring installed. We have been trying to work with them for 2 months on getting some issues resolved and as of today still have not got it fixed. The wood was installed with gaps in it as well as some splintered pieces. We were told this is the way it is supposed to be. The installer will not return our phone calls. My suggestion, don't pay until you are completely satisfied with everything. We ordered blinds and were told 2 weeks, however the order was never placed and so about 45 days later we had blinds. Overall I was happy with the pricing and sales help. Not happy with the follow up service.

billy who is a contractor installed my flooring lightning fast and beautifully. and hauled away the old sixties carpeting.theyrock...

THEY WERE VERY GOOD, RELIABLE, AND PROMPT.